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October 2023 by Joyce Adams
They are always super nice, helpful and polite. They notify me of any suspicious activity on my debit card/account, and have helped me with problems several times.
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November 2022 by Renee Bosel
I spent two hours on the phone trying to set up online banking. Called Clearlake Ca bank of the west supposedly my card was set up for purchases. Debit card. Suppose I had my new pin code in. Quite a disaster at Walmart Clearlake!
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November 2022 by Chris Graham
Feel like my money is being held hostage very inconvenient of them to now be closed on Saturdays especially for the working folks that can't make it to the bank during the week my bank card information got stolen and needed money I had to drive to another branch 60 Miles away on a Saturday just to pull money out to pay my bills definitely switching banks after being a loyal customer for 26 years
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September 2022 by Steve Tucker
Terrible company they charge a service fee due to a red flag but yet it fell off 2 years ago and still they are charging a fee ridiculous company
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September 2021 by April Snyder
I love my bank always friendly and helpful staff I love the decor during different seasons so inviting and positive experiences when I go. I love that they added a bench for sitting while in line thats helpful when the back hurts. ?
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September 2021 by Frances Cole
Cannot get through to talk to a human on either phone the people that work here are very rude and have an I DONT CARE ATTITUDE ALLS THERE THERE FOR IS A PAY CHECK ALL TWO OF THEM 1 ⭐ IS TO GOOD FOR THIS PLACE
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June 2021 by Trevor Guide
Was told they could cash savings bonds for non customers over the phone. Drove down to branch and they said they could not for non customers. Waste of gas and time. They said they tried to call back and they didn’t. Would not do business at a bank that gives misinformation.
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May 2021 by Nicholas Vining
I have a bank account there and I love the people who run the counter they are so great
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March 2021 by Geoffrey Pratt
An ok bank but make sure you read the fine print. Not sure exactly how much money they've taken from me for service charges but it's quite a bit. They not only gave over 600$ of my FAFSA payments to some collection agency but they charged me $150 dollars for their "legal services". Then when I had to drive all the way to Calistoga just to get the rest of my money out, they refused to close my account. And surprise, surprise. They're now charging me service fees after canceled my debit card and refused to let me close my account. Might as well go to Wells Fargo and get screwed by a national chain bank.
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February 2021 by Joey Luiz
Great bank until you have an issue then they pass the buck and can't offer any assistance. They have no care for customers unless you have a lot of money they can sit on.
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January 2021 by Karen Raymer
Very friendly, great customer service and nice atmosphere, easy parking
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February 2020 by April Akins
Wonderful wonderful Bank nicest people in the world and help you out a lot.,
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November 2019 by Ko'Fawn Jones
Customer care
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December 2017 by Matthew Graham
Great people always friendly.
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November 2017 by Daniel O
Rude and unprofessional drive through experience acquired thanks Bank of the West.
