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February 2024 by brad rinker
They ripped me off. 1 bad coil pack but they changed out my plugs that were ok. $300 for a $120 job at most. my airbag light came on after and they won't fix it. I got ripped off. I'll have more on my social media.
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February 2024 by Phil Harris
They have a reputation you can ride on.
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December 2023 by Kasandra Poshepny
Owner is very rude and unwelcoming, because of her my family and I will always get a tow to Santa Rosa where they are respectful and welcoming with customer service.
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November 2023 by Jordan Edwards
Thank you to Matt and Mike for keeping me on the road. I called and they didn’t have my tires in stock but were able to get them in within 2 hours. In less than 4 hours I had 4 new tires installed and was back on the road. This team was very honest about the repair recommendations on my truck and didn’t pressure me to make an unnecessary repair. I would definitely recommend this location if customer service and honesty is important when repairing your vehicle.
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November 2023 by Jaime gunter
I took my vehicle in with four tires to be put on my car. Daniel, who is the technician that did my tires. Had every lug nut on every tire barely hand tightened.I could not pick it up before closing I had to pick it up after hours. And when I did my tire came off, I did not even make it a quarter-mile before my tire flew off and busted my bumper cover, and now my trunk has issues opening because of the cover.The next day after the incident I called they said come down so we can check it out .They looked at my car they put new studs in due to my boyfriend having to cross thread the Lugnuts, after searching for them in the middle of the road at night time in the dark.Maybe I’m wrong but I feel they should fix my bumper. I’m not asking to go to the body shop and get it brand new. I’d be happy if somebody just grabbed one from pick n pull I can put it on or even give me the money to cover the price and I’d go grab one from pick n pull.Really I’d be satisfied if I could just be acknowledged for A. Having my tire coming off and B. having me drive on my axle to get off the road and C. Own the fact that my bumper is messed up because of somebody’s lack of ability to do their job correctly.I have emailed the owner of the company and have been completely ignored for a week…. today is October 27, 2023. The incident happened on September 14 and I have been trying to get in contact with somebody. Nobody will talk to me. I’ve called corporate they’re small business they’re not a franchise so there’s not much they can do District they can’t do nothing Customer Relations . They can’t do nothing all because they’re just small Family owned business which I really liked. That’s why I took my car there. It’s so sad how just because they don’t have to. They won’t acknowledge the fact that they messed up my car.Every lug nut was loose when my boyfriend had to come and put my car tire back on my car after flew off Every lug nut like really and I even had a cop there that you know would give up the body cam footage to show because he watched my boyfriend, put the tire back on and then check all the other Lugnuts and watch them barely be hand tight. I hardly ever leave reviews because I can pick a place apart so I don’t really do this but I feel that this time since it endangered in my life and others around me and they will not fix my car I thought I should do it very very, very poor customer service very poor.So no one has contacted me. Not that it should be dealt with by anyone other than the people who messed up my vehicle. And now it’s caused more issues. Something is broke on the hub or coil over that hit the ground. Lack for ur customers safety is freaking amazing. You won’t touch my car because u say it is unsafe due to my ball joints. But how unsafe is it now that you won’t even look at what happened because of ur tire tech couldn’t make sure all my lug nuts were tightened. And it’s sad that every negative review u say the same exact thing so u never deal with the aftermath of hiring ppl who can’t do their job right. This is so sad. And I bet u sleep well at night zzzzz…
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November 2023 by Ray
Had a couple tires mounted and balanced. Great service!
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October 2023 by Chevy Lover765
Had a wheel weight fly off 3 times first day it was put on the 4th time I went in the owner Denise recognized me from when my dad worked there so she told me the mounting and balance that was already paid for was another 40 bucks to ask my dad how the wheel weights work because he worked here and had to tell the customers same thing which they had to replace them every time before she was in there the tire got warranted and rebalanced but just flew off again. The time before that there wasn't enough time before I had work and I wouldve had to wait for 3 people getting oil changes just to get my tire rebalanced. So I ended up getting denied service by the owner next time
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October 2023 by Dylan Curtis
I want to start by saying mark and Stan are the reason I come here still they are amazing but I Got 4 tires mounted and balanced front driver weight kept flying off. After the weight went off the first time no big deal second and third tho I'm annoyed. Car just got off alignment rack when i told them about my tire I was told I was gonna now have to wait for a oil change and a tire replacement for my car to get back in line. I was told they have better people now so it should be good. I mentioned their high turnover because everytime u go in there its different people helping u So I left to come back a 3 4 and 5th time for it when I don't have work the same day.
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October 2023 by Susan Flanary
Great experience at Big O tires, very kind and hard working. Thanks Guys!!
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September 2023 by Tatiana Edwards
Everyone is pretty friendly. The only issue is every time I've taken my car in I've had to call them and check on the car even though they say they will call me when it's ready they never do. I'll call and it's like "it will only take 2 hours" and 2 hours later I call and it's still not done. Or I call and it's "oh your cars been ready for pick up".
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July 2023 by Miguel Paduani
Great place to have your vehicle serviced, not only tires but many other services offered as well. Always reliable and honest I have been using BIG O tires for years without a problem.
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May 2023 by Nick Geraci
Thanks all of big o tire group has gone above and beyond servicing of work vehicle and helping with major work on my personal vehicle love you guys thanks Pete and Denise and crew ??
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May 2023 by Chandra Youngblood
Great place to get tires awesome service worked with us cuz my husband crazy work hours ??
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April 2023 by Susan Green
Wonderful service. Explains what needs to be done. On time. Saved me from paying for unnecessary repairs. Love this place.
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April 2023 by Matt D.
Absolutely horrible service. Past the girls upfront that were definitely the best in the business. The techs are beyond garbage. I came in to get my lower ball joints and Pitman arm replaced and was told because my steering box was too loose that they couldn't do the Pitman arm. The steering box has nothing to do with the alignment that I needed done. I had them do the lowers and the Pitman arm and was told they only did the lowers and couldn't even do the alignment until I got the steering box for the Pitman arm which is absolutely pointless. Don't waste your money at this place. The techs need more schooling.
