Tractor Supply Co. is a store for dog, cat, chicken, and animal feed and care items, also selling various country-style decor. The store is dog-friendly and features a dog wash station. It is generally described as clean and welcoming, with cashiers who greet customers. Customer service receives frequent praise, with staff noted as proactive, efficient, professional, friendly, kind, and expert, often going above and beyond to help with dilemmas. However, significant and consistent criticisms focus on inventory management. Reviews report limited inventory, items often out of stock, and poor stocking of the most popular items like cat and dog food and litter, despite having stock in the back. Instead, aisles are sometimes lined with pallets of less popular items. Additional issues include receiving opened products, items with missing pieces, or occasionally soiled merchandise. For truck drivers, a note is made to be careful when docking due to pallet placement. Overall, experiences are mixed, balancing great customer service against persistent problems with product availability and stocking practices. The store has also been commended for compassionate customer service in resolving issues.
