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November 2023 by G Alon
Sight unseen... we decided to stay in Clearlake area on our way home from a two week trip. We wanted a quiet place on the lake. We were completely unaware of the high crime rate and level and frequency of violence from which this community suffers. We heard loud arguments and screaming from within 30 feet of our room, loud rap music coming from an adjacent room without intervention from the hotel staff. We left at 3 am quietly as we felt unsafe. It was a weird experience.Safety: very unsafe environment
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September 2023 by Ron W.
Gets one star only because the room was clean. However, extremely slow check-in. Ice maker was broken and apparently had been for some time. The top sheet on the bed had what looked like oil stains all over it. I can only guess what caused this! I ended up removing that sheet before trying to sleep. Flood lights outside kept the room lit all night. Lights above the bed were extremely bright. The ac unit shut off around midnight and room stayed hot the rest of the night. Lights in the bathroom come on automatically and are BRIGHT. The hair dryer didn't work. Office was closed so couldn't get someone to fix these things. Definitely wouldn't recommend.
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August 2023 by Lady Sunshine
There's no phone service from the office so you can't call the front desk and have them ring room the refrigerator's up on blocks and it wobbles, the help around here seems to be very rude into your rude to them and then they knock it off, there's no water pressure, the parking is inadequate for the amount of people that are able to stay here the ice machines been broken the whole time we've been here really just very lame
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July 2023 by Toni I.
This is undoubtedly the worst motel that I have ever stayed in. This city is expecting a record breaking heat wave and the pool is closed for maintenance. The ice machine is broken. The lights above the beds are like floodlights. Outside each room there are more floodlights to attract all the local flying nightlife. The television remote control only works if your know the secret button combination. The pillows feel like cardboard boxes filled with cement...need I go on? This is supposed to be a Wyndham affiliate? Sad representation indeed!
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July 2023 by Angela Atkinson-Brazis (AlexTheOtaku)
Would give 0 stars if possible. The front desk person is a liar and a thief. We arrived to check in at about 10 pm after driving 4 hours. My mother-in-law had booked the room for us online and was told everything was taken care of and we could just check in, get keys, and go sleep. Upon arriving we were told that there was a $150 security deposit that was refundable upon checkout, which is completely normal but we were not told about. We handed the man (who was extremely rude and confrontational out the gate with us) my husband's ID and debit card. Without telling us he charged the room for the 2 nights AND THEN tried to charge the security deposit, which bounced because we had only budgeted a certain amount for this trip. We called my MIL and he refused to talk to her, telling us that he wanted the money and didn't care what was going on. We went outside to talk to my MIL and then contacted my brother-in-law in Kelseyville to stay with him instead, which I might add was quite out of the way for us to have to do. I went back inside and requested that the charge be cancelled as we were not told what was being charged. The man said we had to pay one night at least due to the cancellation. I told him that he did not tell us what he was charging and that we would not be staying. He told me to call corporate, and upon me asking for the number he refused to give it to me telling me to look it up myself. The charge for the 2 nights is still pending in my husbands bank so he didn't even refund us the one night like he said he would. This place is a SCAM and a DUMP.
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July 2023 by Quick One
I had french stay there and they told me the bedding was dirty. So they bring their own blankets when they stay there.
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June 2023 by Calandria d.
STAY AWAY FROM THIS HOTEL!!! SKETCHY LOCATION. FRAUD!!! SHOULD GET NO s! Mgr took resvtn on phone from me for my son & his wife. I called him twice to confirm. All ok. Mgr never mentioned any caveat about resvtn. They arrived late & were told chg card & ID must be presented from person making resvtn! Refused to honor the card used to make resvtn! What?! Charged his card for 2 nts for $244, then demanded a $150 room deposit that could only be cleared by Wyndham later on. They called me & Mgr refused to speak to me on phone to clear this up. Mgr then said he was keeping their money, & was charging them $244 for a cancelation fee, shut office door & turned out the lights. No reserved room, standing on the street at 10 pm in a strange town. What a nightmare! Following up with Wyndham (their property) & the bank, but damage done. This is no way to run a business! RUN AWAY!! AVOID THIS PLACE!!!
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June 2023 by Vickie Ok
The room was nice. The desk clerk? Not so much. He lies.After traveling all day, I called at 9:36 at night looking for 2 queen beds. I was told yes, they had a room, he took my information and my credit card number to reserve it. I showed up at the hotel about 5 minutes later, waited for the extremely slow clerk for about 15 minutes to finish up with the lady in front of me. I got checked in and was told my room number. I asked where it was and he said in the back side of the building. You can’t park back there. I said can I at least drive around to unload? Ya but no parking. So I head out to drive around. There’s a baseball field behind the hotel; you can’t drive around! So I pull back around to the front and see multiple homeless people hanging out in the parking lot and walking the hallway around the hotel. The room was nice, beautifully decorated but I didn’t get two queens, I was given 2 doubles. They are not the same! When I opened my email I had 7 confirmation/modification emails. The first 5 said 2 queen beds. The last two said 2 doubles. Too exhausted to argue with the front desk I waited until morning to ask about the difference. The next morning we found that we were only given one coffee pod in the room so my husband went to the front desk for more. It was 830 am. Desk clerk was the same from the night before. My husband had to use the night window and apparently woke the guy. At 915, I went to checkout. At the night window. He was disheveled and obviously still half asleep. I asked him about the bed issue and he told me that he didn’t have the queens so he gave me the doubles because they are the same. I reminded him of my phone call the night before when he told me he had a double queen room. He lied to me. When I asked about the cost he said they were all the same. I got disgusted with him shoved my room keys through the tiny slot and told him to check me out of my room. And walked away. I don’t plan on ever being in that area again but I can tell you, I may never go to a TraveLodge again especially at the prices they charge.
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May 2023 by Bryan Taber
Not very friendly staff. The rooms we're kinda clean but kinda smelled
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March 2023 by Kayla Seder
I got charged way too much. I was charged a security fee for every day i was there not just a flat rate. Didnt revive any deposit money back at all and room was clean when i left .
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February 2023 by Jason Long
We asked before we made our reservation if they have a hot tub, we were told "yes, they have a hot tub", we got here and found out that they in fact do NOT have a hot tub. They are liars. Not to mention all the many problems with the room, the shelf that has the hangers was half hanging off the wall, the shelf in the bathroom that holds the towels is halfway hanging off the wall, the computer style chair has a broken wheel that keeps falling out plus the back of it is bent so you can not sit up in it. The bathroom door frame has a HUGE booger on it! ?? the heater rattled all night.
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September 2022 by Bec T.
Booked and paid for this motel online. Not a good experience. The Manager took forever to get us in our rooms. He did not advised of the WIFI network and password. The room was terrible and not cleaned. I tried to get WIFI, but couldn't. Went downstairs to the Manager and he said WIFI not avaialable. My husband not happy, so he called customer service and was put on hold. We get WIFI everywhere except this guy decided to cheap out and not get WIFI for his hotel guests. Don't stay there! He is a cheapskate! We have phones from Australia and rely on WIFI to communicate with our kids!
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August 2022 by Andre King
I made this reservation because there was a pool. It was a100 degrees and when I checked in I asked if the pool was open for swimming and the front desk person said, "Yes it was." When I went to the pool it was green and cloudy. I asked the same person if this was safe to swim and he said yes, and that it was green because the pool was painted green. Well, that was a lie, as I examined the pool closely, I asked the maid if she thought it was safe to go in the pool and she said No, it was not safe. I asked for my money back but they would not return it. I left and lost my money. I believe this was not fair because they lied about the pool. And it was very wrong for him to tell me it was safe to swim it.
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July 2022 by Jemima Owen-Jones
Terrible value for money. The advertisement was extremely outdated. The swimming pool was dirty and full of garden furniture, the hot tub has been demolished and there is no complimentary breakfast. In fact, even the coffee sachets were out of date. Never felt compelled to leave a negative review before, but this place was pretty awful.
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May 2022 by Rusty Shackleford
Dropped my review from two stars to one because of the "copy & paste" response from management that didn't read my review. That alone shows how little they care.Haven't stayed here but drive past several times throughout the day.Seems like a cheap slumy place by the guest observed in the parking lot.And the fact that a lot of out of town contractors put their employees here just supports the dive atmosphere.
