December 2018 by Barry C.
This review is not about any specific Western Union outlet. The people staffing those outlets are fine. My complaint is about the corporation itself. Let me tell you what happened. I have used WU's services just a handful of times in the past. A good friend of mine is trying to pay off a loan he got from China (he is a Chinese national) and he has to send money back to his homeland from time to time to pay the loan. Those payments go to his sister who then makes the payment. On this occasion he forgot his ID and he asked me to send it for him. I agreed. To my great surprise the transfer (about $1500) was declined and I had to speak with a WU rep who asked me countless personal questions that were largely irrelevant.Then I was asked to call a central number, which I did. I spoke with someone there who was absolutely no help at all in solving the problem in a timely manner. Instead he gave me an email address to register my complaint. I sent them the explanation, that I was just doing a favor for a friend, and their response was to sent me a very long form that included requests for, among other things, my bank account numbers. Of course, they are not getting my bank account numbers-ever. I completed the form as best I could and a few days later they again requested all the personal information they had originally requested. At this point I wrote back and told them in no uncertain terms that I have a choice as to how I wish to send money overseas, and as of right then, I do not wish to get off their s*** list, I will simply find another way. Do not expect any kind of service at all from these buffoons. Send money at your own risk ( others here have lost money within WU). They get an average of one star on YELP. They don't even deserve that.
