Chase Bank receives mixed reviews regarding customer service and specific policies. Multiple reviewers praise the staff at their local branch, describing them as awesome, professional, and caring, with one noting it feels like a large bank with a small bank environment. However, there are consistent criticisms of certain fees and procedures. Several customers report issues with a monthly maintenance fee for a checking account, which can lead to overdraft fees even when the account balance is zero. There are also complaints about the difficulty of closing an account without visiting a branch in person, which is problematic for those who are disabled or live far away. One significant complaint involves a hold placed on a large insurance settlement check, which caused financial hardship for a retired customer relying on those funds. Furthermore, while most staff are commended, one specific employee is repeatedly described as unprofessional and disrespectful toward colleagues. Overall, experiences vary significantly between positive personal interactions with branch teams and frustrations with the bank's fee structures and fund availability policies.
I LOVE the people in the Cloverdale branch of Chase. They are professional and really care. It is a large bank with a small bank environment.
December 2020
I've only banked inside the branch twice now, but I've found the staff to be friendly and quite helpful.
May 2019
Our home burnt down in the October 2017 Santa Rosa Tubbs fire, and we rented a place in Cloverdale until our new home was built. Jackie was incredibly helpful to us in dealing with the insurance company. She went above and beyond in all aspects. Thank you , Jackie, for all your help.
