December 2021 by Bertha R.
I've been banking for more than 6 years with exchange bank. Over the last few years I've noticed how their customer support keeps deteriorating. Today (12/08/21) I wrote a check for my brother who has the same last name as me. He is a non-costumer and from the moment that he got there it wasn't a good experience. There were about ten people in line and only one person was helping the clients while the other people sat around and talked. Once he went to try to cash the check, they told him that they couldn't do it because it was over the allowed amount. The check was for $5000.00 and the allowed amount is $4999.99. They also told him that for anything over $3000.00 they would need his social security number. I see no reason why they would need his social security number when the reportable amount for a CTR Is $10000.00. I called customer support and they also stated they didn't know why the cloverdale branch would ask for his social when it's not part of the procedure. My brother then asked what they would do if someone came in with an exchange bank check and they didn't have a social, the man simply said that they would refuse to cash it. For a bank that prides itself in helping the community, it surprises me that they're discriminating based on someone's immigration status. If they couldn't cash the check that's understandable, but there was no need for the man's rude tone and behavior. I can't help but think that since my brother has a darker skin tone, that's the reason they asked for his social when it's not even part of their procedure.
