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February 2024 by Elaine Montoya
I went there to order pesos for a trip, and the associate was friendly and very helpful.
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January 2024 by Chelsia Principio (Chelsea)
Literal worst branch I've been to
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January 2024 by Cynthia Neumann
Please pick up the phone at this local branch or have an option to leave a message.
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December 2023 by Riana Herlani
Thank you Erika Callahan! Must b faith that lead me twice to her which I'm so thankful cause she was so detail! She took care of my problem, my need really well! That's why I've been banking with Bank of America at this branch for 7yrs!!! Never disappointed everytime! And all the employees always welcome, friendly and helpful! Love this branch sooo very much! Thank you also for Pillar & Cam who also helped me once I really appreciate all of them cause they're really professional in their job & value us as client!
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September 2023 by Nancy Pippin
Our Senior Banker was very helpful in getting us established as new customers with Bank of America. She spent an exceptional amount of time going over options and advising us on the best choices for our financial needs. We would definitely recommend this branch of B of A on Pollasky Avenue for Clovis residents for their banking needs.
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April 2023 by Brian Cooper
Bank of America has got to be the worst bank in the history of banks. I switched my business checking from CHASE to Bank of America hoping it would cater more to the business needs. I could not have made a bigger mistake. I wish I could say it was one experience with one person, but it was absolutely every contact I made in trying to get a issue resolved that their incompetence caused. Everyone I spoke with could care less at helping me resolve my concern and could definitely not care about my business. To their defense, I don't think any of them were authorized to make a decision, but they never even tried. Now I am going to start using a local bank that specializes in business relationships. I am shocked that anyone banks with BOA.
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April 2023 by J W.
This is a very big branch but there are never enough tellers working. The lines are usually long so there is a wait. This branch has so low ratings but nothing seems to change. I think it is time for new management if anything is ever going to change. On a more positive note, I was fortunate to have Catherine assist me yesterday. She made my banking experience very positive. She is genuinely kind, friendly, and helpful. She made me feel like a valued customer. It was such a pleasure working with her which made me forget why I don't like going to this particular branch. Catherine, keep up the good work. Your kindness and dedication do not go unnoticed!
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March 2023 by Blanca P.
Oh my gosh! I was going to give a bad review, but I see they don't need my help. Never seen a business with such low score. I went in yesterday to set up an appointment for today to come back to speak to loan officer. Showed up no loan officer in sight, they questioned me and had me sign an agreement and gave me the Almighty loan officer name and phone number in a card so I can contact him. When I asked for the manager he would not accept that their business practice are abhorrent. Im gone to give my business to a different bank and why not transfer my 5 accounts including merchant accounts for two business out of this terrible place.
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March 2023 by Mindy Eskelsen
Last Saturday, a teller told a client that they could not guarantee that there are funds enough to cover the check I wrote him. They discouraged him from depositing my check. I do not bank at B of A, but a business owner receives payment from many financial institutions. Why would a teller lead this business owner to believe that I write bad checks? I bank at a local, very reliable Credit Union, which, btw, has very good Google and Yelp ratings. I tried to call and speak with a manager at this branch, but no one answers the phone.
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March 2023 by Vanessa Cordova
I called to open a Trust account and was met by repeated questions as if I was lying. The woman who opens these accounts was rude and uniformed about why its not lawful to ask for the full trust. The certificate of trust is what is needed. NO I have never had an account with BOFA! And YES I will be going to another branch that is more polite and courteous!
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November 2022 by Recycle Binh
This branch is the worst. The older teller was rude and unhelpful.
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October 2022 by Jesus Alvarez
Unless it's absolutely necessary to come in its a much better experience to just go through the B of A app or to call in
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September 2022 by Nicholas A.
The best I have ever been to. Even on a busy day the line moves like greased lighting. Everyone is so helpful and friendly. Special shout out goes to the manager who always makes time to assist his customers and is one of the most knowledgeable people I have met.
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September 2022 by Alan Poet
This bank has poor customer service. I was heavily judged by the associates for wearing basketball shorts. Look it's my day off, what i wear shouldn't matter. but the level of arrogance from the associate is pretty sad.I've been with BoA for 20 years, they've always had a bad reputation, this definitely isn't helping them.
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September 2022 by Anthony N.
I came by to ask them for help in getting a certifying officer for a government document. Although they were confused, they immediately got the manager and she read my documented thoroughly and promptly stated that she would be able to provide me a guaranteed signature to assist me. They went out of their way without any gain and I appreciate that.
