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February 2024 by William Kachadoorian
I don't understand why a Canadian bank can't access Canadian accounts?
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February 2024 by Dustin Monroe
Just a horrible bank.Was great when bank of the west but feels like a slum lord took over. Been to this Atm (attached to the bank)for the past 3 days trying to make a deposit, was able to get some one to anwser the door since yall close at 5. Asked why i cant make a deposit, was told 3rd party and probably full and dont know when they will fix it. Was told to go to another atm, which is really convenient since its across town. Not sure why i keep you as a bank. Its like a bad marriage you only take my money or give it only when its convenient for you.
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December 2023 by Jerry M.
I have driven an hour each way twice to the Bank and they can't resolve the problem. I can't access my account by phone to check my balance !
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June 2023 by Richard S.
If all you are doing is making deposits or withdrawals it's probably fine as a small bank but anything more challenging will be very frustrating for you as management will not make decisions on the spot, instead emailing questions to their legal folks for advice. In our case we did not receive a call back at all and had to return to the bank for answers. NOT customer friendly!!
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December 2022 by Evan M.
So, I have been depositing the SAME CHECK FOR THE SAME AMOUNT FOR 33 CONSECUTIVE WEEKS. They ALWAYS hold it from Saturday until Wednesday before I can get funds, which while idiotic is still OK.I am now in a situation where I need 250 dollars of the 1000 they have on hold to deal with an unexpected trip I need to take out of town for work and to score my geriatric father some groceries so I go into the branch and ask for help with the issue. They tell me tough s**** I deposit it via the app or the ATM which is the fastest way to get a check processed at a real bank but the assistant manager tells me it's better to deposit it with the teller and they can't do anything to help me as they can't confirm the check. Apparently the atmosphere sends the check to heaven or something and it's forever gone from this realm?THEY DO NOT THINK THAT THE SAME CHECK FOR 33 WEEKS IN A ROW, NEVER BOUNCING, NEVER HAVING AN ISSUE, SHOWS ANY CONSISTENCY?!?What is wrong with banks? I'm closing this account the moment my money clears. What a jokeUPDATE: The bank manager Chris called me back at 12:25pm to assure me he would see what he could do to help amd he would call me back in an hour or 2. It is now 4:23pm. The phone still hasn't rung, oddly. Who would of thought that there would be no follow through on the 1 star bank?
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February 2022 by Synthetic Grass Showroom,inc
I am a member of this bank and I can’t wait to leave and stop doing business with them.Please don’t waist your time here! Find another branch.I recommend Chase.
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June 2021 by Kelly M.
Don't expect to get customer service, the girl I talk to in Clovis had no clue about the form they had sent me, and you can't get through the 800 number no matter what time of day you call.
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June 2021 by Push prices
Dont use this company for anything! I have a credit card with them and spent my whole morning wasted over the phone, customer service is horrible and seems like they dont want to work, they told me I have to go into a branch to verify so I told them no thank you and good luck with me showing up in your branch with all this covid out there. Just dont use there services unless you have lots of time to waste. Its like they dont know what they are doing and are way behind real banks like BOFA, CHASE
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June 2021 by Rik C.
Dont use this company for anything! I have a credit card with them and spent my whole morning wasted over the phone, customer service is horrible and seems like they dont want to work, they told me I have to go into a branch to verify so I told them no thank you and good luck with me showing up in your branch with all this covid out there. Just dont use there services unless you have lots of time to waste.
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February 2021 by Bye Felicia
This bank is ok.
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October 2020 by Jennifer H.
TAKE YOUR BUSINESS ELSEWHERE! YOUR MONEY ISN'T SAFE HERE!Costumer service on the phone is the worst I've ever delt with. Sadly, it was the supervisors that I spoke to named Michelle, who couldn't explain anything else or help with any further explanation. When I asked if I could be transferred to another person who might be willing to look at my account, she refused and told me she wouldn't be doing that ~ that they wouldn't be giving me any more information that she was providing. When I called the next day, there were no notes on the account of my calls coming in asking for help. This is not the first time I had a problem with Bank of the West. When I asked for a repayment card it also got delayed, I even made a rush payment and walked into the bank, they still made mistakes and charged me twice. I can't believe there exists such a bank that operates like this. I had 2 major mistakes made on my account in less than a year and nobody was willing to set it strait until I posted it out. I would have been charged for their mistakes had I not walked in to make it correct. Even then, they were unclear, and slow to make it correct. TAKE YOUR BUSINESS ELSEWHERE! YOUR MONEY ISN'T SAFE HERE!
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August 2020 by Howard Jerome Doyle SR
LOVE GOING TO THIS LOCATION OVER OTHERS FAST IN FAST OUT EVEN WHEN ITS BUSY OUTSIDE THEY ARE COMMITTED TO GETTING CUSTOMERS OUT THE DOOR
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June 2020 by Irene Logoluso
Bank of the West has been the best Bank that I have delt with.over the years my late husband and I have delt with several other well known banks and have had nothing but problems.I Love BOTW
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June 2020 by Thomas D.
Needed to open a small business account in Clovis and I live in So CA. Spent hours talking to bank after bank and the complications were mind-boggling. Then my husband suggested Bank of the West. FIRST there were actual people answering the phone - and helpful people! Secondly, the Assistant Manager, Paul, went out of his way to make it easy for me. Amazing customer service - and all during COVID-19. Can't say enough good things about this bank - at least this branch! Thank you, Paul!!
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June 2020 by Islam Mylife
They will not accept EAD card as a form of ID where in fact it is a valid government issued ID. Everywhere you go accepts EAD card, even Bank of the West in downtown accepts it.