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November 2023 by Melinda Madden
I have had nothing but great experiences with the staff here. I was really stressed and worried how the supervised visits was going to work out for my son, but every staff I’ve met has been nothing but kind and helpful! They also really work with you, when it comes to scheduling visitation times. I would highly recommend!
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April 2023 by Ronnie
Since when does a party get to fill out "paperwork" that then allows an office clerk to make judgements that supercede a court order? Clovis PD allows their officers who are married newly promoted Sergeants to interfere with child visitation for their girlfriend? Title IV-D of the social security act is against the 14th Amendment. HIPAA violations are real. Next stop, contacting your employers. Thr best interest of the child does not stop at one party's opinion. Dirty cops need to be prosecuted and court orders are not subject to changing without a judge's signature. Prosecurotial Discretion is for a judge, not some facilitator. Obsurb is an understatement.
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March 2023 by Ronnie Redd
Since when does a party get to fill out "paperwork" that then allows an office clerk to make judgements that supercede a court order? Clovis PD allows their officers who are married newly promoted Sergeants to interfere with child visitation for their girlfriend? Title IV-D of the social security act is against the 14th Amendment. HIPAA violations are real. Next stop, contacting your employers. Thr best interest of the child does not stop at one party's opinion. Dirty cops need to be prosecuted and court orders are not subject to changing without a judge's signature. Prosecurotial Discretion is for a judge, not some facilitator. Obsurb is an understatement.
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September 2022 by Issac R.
The communication between employees is lacking and therefore when a party such as myself misses a scheduled appointment I am made to pay full price. 80$. That is the price for a missed appointment. There is nothing provided to you except a room. In turn you provide all activities yourself and items for the time of visit. I would not suggest anyone ever to come to this "business".
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May 2022 by Jessica Ruiz
A good place like away I love this place because the people here are really good people to go to when it has to do with court oder.
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May 2022 by Sabrina Rocha
Honestly the staff is really rude I have been there before and am going again and idk why but the staff are rude they never answer the phone even if you leave a voicemail they don’t respond this place is unorganized and need better staffing. So I really do not tecommend this place at all I called maybe 30 times because myDaughter has a visit today and no one answered and I’m really upset left a voicemail no call back but the line will be busy and everything I hope this place gets shuts down or completely new starting ??
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December 2021 by Anthony Ramirez
I and my 3 children were ready to go for our supervised visitation on 11/27/2021 when I got a call from child supportive services telling me I had to park in thier neighboring business parking lot meaning they wanted me to take the chance of getting my vehicle towed all while they ("CSS") guaranteed the safety of the opposite parents vehicle that is allowed to park in CSS parking structure. I asked CSS if they can guarantee that my vehicle won't be towed ? They responded no they could not guaranteed my vehicle won't be towed. So do to my concern and safety of my vehicle potentially being towed I told them I would then have to cancel until next scheduled visit when there parking structure for my vehicle would be ready due to refixing / reconstructioning; Then they (CSS) have the nerve to lie and say that I their called their staff or policies "stupid" so they decided to terminate our session altogether just because I decided to cancel that one day on 11/27/21 session in fear of my vehicle being towed. Instead of CSS doing the right thing and cancelling our session due to there inconvenience/issue.very unprofessional. Not satisfied. I felt like I was being treated unequal. Not honest people at all. Now I understand why there are complaints about this place..
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November 2021 by Margaret Li
Supervisor Charlene wrote a factually inaccurate letter for my other co-parent. When I asked to speak to owner, I was told to go somewhere else. Okay we’ll take our $150/week to your competitors instead. Poor management by attorney Terri McKracken. You are losing businesses/revenue due to poor office management.
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November 2021 by Judy Kilinski
Nice people
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November 2021 by Margaret L.
Charlene the supervisor wrote a letter stating calling more than 24hrs in advance to confirm exchanges has been problematic for their experienced staff. I asked to speak to the owner for proof of communication and they told me to take my business somewhere else. Ok, we'll take our $150 per week to your competition.
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June 2021 by Michael Solozano
I agree with all the one star rates this place is the worst all they care about is the money. They don’t care about you or your kids. I have a restraining order on my ex wife and they didn’t care still made us leave at the same time. I paid $50 for there paperwork that states how the kids are giving to me and how they look and all that and when I got the paperwork it never said that my children would come to me smelling like cigarettes and weed. They weren’t dressed up nice at all hair not done looking like homeless kids they never logged any of that in the paperwork. I suggest to all don’t waste your money and time on this place all they care about is the money and there selves
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May 2021 by amber
They do their best to make it easier
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April 2021 by B Baker
CSS is about money. No money, no see kids, period. And that is a company requirement, not a legal one. I have yet to feel the staff being helpful, with a lot of reliance on what "regulations" or an "order" requires. It is as if having no thoughts of your own about anything is a prerequisite to employment. Moreover, dad's are treated in such a way that draws attention to the fact that some random.person read a set of hugely biased assertions of fact, determined that because a man wants to be with his kids, he is a danger. I wanted to be with my kids before that troglodyte judge rendered her brainless conclusions. Then, left to her own devices, the ex kept the kids away for two years. And now trying to see my kids, every manner of obstacle utilized to block me with justification.
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March 2021 by gilbert alonso
This place very unprofessional no wonder there r non prophet but there still charging me I google them they say there open from 9:00am and I came because I came to see my daughter at noon I set up an appointment I called too and no answer horrible not a good child supportive services and now I’m just waiting outside they need a door bell I don’t know how they know if there are clients at the door if there staff is nowhere to be found
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January 2021 by Grandma Kelley
I drop off my 2 grand kiddos every other week for visitation and the lady that is always working when I am there is so friendly and professional. Thank you for being an essential workers! Its greatly appreciated!
