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September 2023 by David V.
Very helpful employees and Branch Manager. Cynthia is an excellent employee. Very helpful, upbeat, and friendly. I recently had to deal with my father's death, and had to set up an Estate Account, and both Cynthia and Manager Jeffrey were extremely patient and helpful.
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April 2023 by Paul R.
This review is more about the corporate decision making of Citibank. They had a convenient location on Bullard and 1st about 5 years ago that they decided to close. Now I have to drive to Clovis which is not the greatest location.. one walk up ATM and drive-thru. Almost got run over in the parking lot while waiting in line to get to the ATM. I will be changing Banks next year.
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April 2023 by Richard Gomez
No Manager to help in any of the CitiBank locations
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April 2023 by Pedro Garcia
A bit crowded on fridays
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February 2023 by Shannon S.
This a Citibank problem and a location problem. We switched our bank over and had nothing but trouble. They couldn't open accounts correctly, took double the money they were supposed to, got accounts locked, barred a transfer for a house sale, wouldn't verify that I was me despite attempting to do so on the phone and in person... this isn't even all and we were only with them for a few months. On the phone they said they wouldn't deal with me because I couldn't verify my information and come to find out their system was messed up and switched around answers. I would never have been able to prove that I was me and they wouldn't let me have access to my money. They app and website would block transfers arbitrarily. One day it would work, the next time it would "error". The ultimate response was to just wait several days and try it again (were they going to pay any late fees, no, of course not). I tried to give grace, but there is only so much one can do before running to the next bank. Their bonuses for signing up aren't worth the inability to access your money repeatedly throughout the month.
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April 2022 by Marc Marmolejo
Requiring employees to be vaccinated.. I will be closing my credit card account shortly.. I believe in choice.. And freedom..
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September 2021 by Mary Lou S.
One of my favorite Citibank branches. Two ATMs, one walk up by the front door and a drive up. I don't go in often, but when I do, the wait is short and the staff is nice. I typically go through the drive up ATM and it's always been operational for both withdrawals and deposits when I've been there.
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April 2021 by Howard Jerome Doyle SR
Needed to get gas money went through drive through atm
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April 2020 by Metallicgld12
The worst experience I've ever had at a bank is here. The tellers along with the bank manager were rude, classless and unprofessional. I saw several customers here disputing with employees at this bank and their reasons were valid.
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April 2020 by Patrick Shafer
Depositing with this bank is unacceptable. How does a bank not clear a check that is theirs instantly?! I can deposit checks to another bank and have the funds available right then. I haven't had one good experience with this bank at all.
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April 2020 by Sharon Cullins
I think that all of the tellers do a great job and are professional and friendly. Also, Giselle does a very efficient and knowledgeable job in dealing with businesses. She is very thorough when handling my money deposits and banking questions.
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April 2019 by OTAKU FANBOY
For teller experience- expect 10-20 for Citibank customers and 15-30 for non customers. Tellers are a bit on edge and not real friendly, but perhaps that's because the place got robbed a few months ago. They have a dedicated line with 2 tellers for customers and a line for non customers, which get called after every 3 customers get their turn. They have a couple newer employees so please be patient with tellers as they have proper procedures to follow and non customers can expect multiple verification points.
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April 2019 by James T
The employees sound nice but the teller serviceIs slow. almost like standing.in line at the DMV. Would give a higher rating but they need more tellers. Is there any training for the loan officers or customer service reps. Most of the time they are just sitting at a desk.
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April 2019 by Pavlo Gurnyak
Best bank for me.
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April 2018 by J Wells
I believe her name was Pamela Chang. Great service, thank you.
