-
December 2023 by Lee L.
You want better service then go to the one on Abby! This is why it's Clovis, rude and disrespectful employees. From the self checkout to grabbing my pizza was nothing but a shitload of a mess. The guy at self checkout seen that my hands were full so I could not pull my Costco card out to show him, dropped everything to the floor and had him help me pick them up. That served him right. Next up, I had paid for my pizza before I did my shopping so that way when I'm done the pizza would be ready. After 30 mins of shopping I'd figure it'll be done by now. NOPE! James needs to work on his customer service hence he's been there since 2015! Helped 2 people in front of me then left to do whatever he needs and does not come back to the counter. After 10 mins I asked the young lady that was working at the next counter and she had to ask James for permission to hand me my pizza. I guess he had to determine if I had waited long enough before giving her the ok to give me my pizza. Stay away from the food counter if you're absolute not patient!
-
December 2023 by Calvin S.
A grown woman kept trying to cut in front of me while I was waiting in line for a slice of pizza that actually tasted worse than Little Caesar's. Trying to get out of the parking lot was a F-ing nightmare.
-
October 2023 by Champaigne M.
They use to carry a variety of palm trees for same prices no matter the size. They have less choices of snacks such as chips... compared to sams club. Over all good deals on clearance clothing .
-
August 2023 by Taylor M.
Great place to shop for bulky items. Good deals on most stuff but some things are a little expensive.
-
August 2023 by John B.
Well, I've been a Costco member for over 34 years. My experience the other day was the worst shopping experience I've ever had. There were so many people in the store that you almost had to cut in front of somebody to get into the main stream, isles, grouchy, old people, bumping into each other Will not be going back to the store. Store employees were very pleasant and check out was relatively fast. Product availability was good.
-
June 2023 by Sam Stancato
Worst customer service I've ever experienced anywhere. Tire guy tried to sell me snow tires at first after I had talked to them on the phone about the tires I originally wanted. Came to pay for the tires and this happened. Had to wait over a week. They ended up messing up the paper work with the wrong car on the paper work and I talked to them on the phone about it and ended up having to come back down again. I sent my dad to get bc I was busy and they lied and said it would be 200 more $. I was outraged. My boss came down to after all this and buying the tires and then saying their would be no problem and he was also outraged. Finally got my car in there and the tires put on after all of this terrible service. Worst customer service I've ever experienced at any business I've ever been to in my entire life, and I've worked in cs my entire life. Tires are great tho.
-
June 2023 by Nicole L.
Horrible cart pusher and management customer service! My mom picked a metal safe here and asked for assistance in loading the safe into her car at the register. She was directed to ask the employees at the door for help, which then directed her to ask the cart pushers. When she asked the nearest cart pusher for help, he rudely asked if she was disabled. She replied no and said she needed help because the safe was extremely heavy and she is a senior. The employee continued to give her a hard time and ultimately did not help her load the safe into the car. A nearby customer that noticed the poor treatment ended up helping. My mom being understandably upset with the way she was treated, placed a complaint with management. The cart pusher noticed and came rushing in to defend his actions. He lied and insisted he had asked her if she was parked in a handicap spot. My mom clarified to management that the cart pusher explicitly and rudely asked her if she was disabled. Management ultimately ended up siding with the employee and excused his actions. It's upsetting to know that poor customer service goes undisciplined and excused at this Costco.
-
May 2023 by Donna H.
What is up with the tire department? I brought in my popped tire with warranty and even before knowing what I wanted I was getting nasty faces . His other coworker is no better . While the manager is in the back. "I don't understand what you want ? Why didn't you go to Van Nuys Costco ? If you bought a tire from American tire co why do you need another tire ? You need an appointment. We can't just give you a tire . "I called Costco service and I was told I didn't need to be integrated with all these questions. I rather drive 200 miles to Costco van nuys to get better customer service. This whole department needs a service recovery class .
-
April 2023 by Cascada Ervin
Good work isn't cheap, and cheap work isn't good. This place is the cheapest you'll find.Do not expect costco to honor the road hazard or limited mileage warranties they promise when they sell the tires. If having that coverage is important to you, spend a few more bucks and buy tires elsewhere.
-
April 2023 by Charles Ervin
Good work isn't cheap, and cheap work isn't good. This place is the cheapest you'll find.Do not expect costco to honor the road hazard or limited mileage warranties they promise when they sell the tires. If having that coverage is important to you, spend a few more bucks and buy tires elsewhere.
-
February 2023 by Anthony Wiener
Anthony helped me out today with my battery. He was very professional and knowledgeable. Great overall experience.
-
February 2023 by Leslie G.
Crunchmaster Crackers - Delicious and vitamin rich too! Costco used to carry them, but when I looked for more, there are none at the Clovis Ave. store. Bummer!BRING BACK THE CRUNCHMASTER CRACKERS, PLEASE???
-
January 2023 by Kimberly C.
Once a month we head to Costco to stock up on freezer needs and snack items for the grandkids. We always enjoy perusing the seasonal non-food items because there are always interesting things to look at. The service is excellent and when necessary we use the self-checkout lanes. Depending on the day and time, there are usually plenty of check-out, full service lanes for a fast and easy checkout.Some of our favorites: Ceasar Chicken salad, croissants, trail mix, dinosaur nuggets, crinkle cut fries, and the bakery muffins! There are always carts ready for the taking at the front of the store and the store is always well organized, well stocked, and clean.
-
January 2023 by Bruce M.
Not good, they didn't carry tires for my vehicle, they could order them but for $60+ more each than another tire service business. I have a 2019 pickup and guess Costco isn't interested in selling tires for truck owners...at least I know now.
-
December 2022 by Christy C.
Customer service is great!! Love when things go on sale. My only complaint is there isn't a Costco on the south side of Fresno and a lot of people come to this Costco with poor etiquette. They walk around lazily, block the aisles while wearing pajamas and half shirts with their lard hanging out. Costco do us all a favor a build a Costco in S. Fresno please