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March 2024 by A P.
Ooof it's really bad without an appointment and a little less bad with an appointment. Just know ahead of time that you'll need like 2+ hours of free time to accomplish what you intend to accomplish. I've been here twice once with an appointment and once without. It seems very understaffed which is the reason for the poor review. No criticism for the employees who are doing the best they can with what they have. Bring your headphones or a book and a lot of patience.
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February 2024 by Joseph J.
Everyone inside of the office was perfectly fine, but the lady who was my behind the wheel test examiner was simply terrible. I was told that her name is Jill. She was writing something down so I figured she would finish up and greet me but no. Instead of greeting me she said in the rudest of tones "so you are just gonna pretend you don't notice me?" as if SHE wasn't the one coming up to MY car. I apologized and said i thought she was writing something and I didn't want to interrupt. She then berated my mother and I for not greeting her again. My mother then asked if she should get out if the car to which Jill snapped back with a "yes." She barked her orders at me throughout my time on the road with her and when we got back I discovered that I passed but she had wrongly marked me for not "looking over appropriate shoulder prior to lane change." This I did not do. In fact, I think it is impossible to do that. If you are going to take your behind the wheel test, don't do it here and if you end up with an overweight african american woman with poor fashion taste, kick her out the car and speed off.
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February 2024 by Amanda Rios
Bring a book or something to do while you're waiting to be called; even having an appointment may not save you from having to wait for your turn at the window. It does save you from having to wait in an extra line, which can add up to an hour to your time there. That said: the staff are friendly and efficient folks that do their best to get their transactions done in a timely manner.
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February 2024 by Jacob Harshaw
Was here for 3 hours waiting. However, the staff was very nice and respectful.
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December 2023 by michelle
The lady who issues numbers is really rude and she’s not helpful at all. My greencard recently expired and I’m going through the process of getting a citizenship but she just told me I couldn't take my permit even though I googled about it and AB 60 literally exists
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December 2023 by Elizabeth G.
If i could leave a negative, i would. I've heard so many great things about this place, how they are nice and respectful. as a first time driving, i was excited to take my behind the wheel. i went here because i've been here before for other things and i had no problem. But i was wrong to come here to take my behind the wheel, i believe her name was tanisha or something along the lines. she was rude, mean and overall not someone who should be a instructor for behind the wheel test. She did not explain to me what i did wrong, and also was very rude to my driver who i had with me at the time. She yelled at me for not going 40 in a school zone and also got upset when i went into a bike line and crossed the line. she said it was illegal when it isn't. i don't know if she was having a bad day or if that's how she treats every first time driver.
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November 2023 by Peter Boyer
The two gals at the non appointment desk were awesome! The person I talked to obviously knew her business, and was very very thorough with everybody in front of me. She understands the DMV process and is obviously a valuable, DMV employee. Great job!
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November 2023 by Laurie Medina
I was dreading going to DMV with my husband who had to renew his license. He did the online test, and couldnt get an appointment time before his birthday. We were walk ins at about 1:00 today and were out by 1:30. I was amazed. And the interactions with the staff were pleasant. They even thanked him for having everything taken care of and making their job easy.
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November 2023 by David Moore
Good experience...the Clovis DMV office went above and beyond even staying after for a long time to solve my DMV driving issue. I recommend them as a place for good service. Be prepared to wait however because we were there over 3 hrs on a Monday.
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November 2023 by Geoff Redwine
Google Live said: Less busy then usuall. 13 people in line when I entered. 63min. In line to 1st window for info. 8 min. In line for 2nd window, then 13 min. in line for 3rd window. 84mins to get a number to be served. There were 2 numbers ahead of me. 1 being served, 1 waiting.. 23 min to 4th window where actual service given. Actual time to renew lic. and attach a mail address(2nd time attaching same address) 12 min. TOTAL TIME 2 HOURS. Could of been done on-line but DMV required 5 days for address correction before it could renew the DL. First address correction was ignored and notice renewal notice mailed to wrong address. 108min in line, 12min. of service.
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October 2023 by Nick Martinez
Extremely slow service. The lady that issues numbers in the non-appointment line is the rudest most unpleasant person to deal with. She really needs to be in a position away from people. Her customer service skills are trash at best. As for the rest of the place, it's so slow getting anything done. Waiting 3.5 hours just to get an ID card done is unsat. This place needs to do better.
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October 2023 by Paul Murphy
Place has people who hate working their. If you take your driver's test their, be careful, she is a rude person. It doesn't matter if you work for the city or not.
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October 2023 by The-Grace-
Place has people who hate working their. If you take your driver's test their, be careful, she is a rude person. It doesn't matter if you work for the city or not.
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October 2023 by Eric Metler
Surprisingly fast with an appointment. In and out within 30 minutes, even on a busy Friday afternoon.
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September 2023 by Desiree Herrera
Went there this morning September 11th 2023, the line was out the door, two lines so I ask the security guard who was chatting with some lady if the line I was in was for non appointments, he responded there’s signs really rude, Mind you I’m outside and the signs are inside, Then the older lady with glasses at the help desk tells me I have to do an application on line and to come back to the line again when I’m done. The letter I have said I COULD NOT DO AN APPLICATION ONLINE to come in so I did. So she sends me away. The person before me she asked the same thing they didn’t do their application on line either, she still gave them a #.I get back in line OUTSIDE again and when I’m almost at the front again I hear her asking the same questions to different people and they also didn’t do the application online BUT STILL GOT A # and didn’t have to wait in that long line again like she told me to.Then people with NON APPOINTMENTS are in the appointment line and she still helps them and gives them #s instead of directing them to the line they should be in like the rest of us who has been waiting for over an hour, she let at least 4 NON APPOINTMENT in the appointment line get #s.And when I was up next she then started calling the appointment line only, she called at least 9 people from the appointment line who by the way didn’t all have an appointment. The way she would talk to certain people was very disrespectful, I feel like she favored a certain race and age. Other people in line along with myself were in disbelief by the way she was talking to people. If I didn’t have to have my license renewed by tomorrow I would have left and went to a different DMV, I will never go there again, The people who work there have a really bad attitude.
