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October 2023 by Josh Montgomery
You won’t find better customer service and satisfaction; at any other location in the central valley. I have been shopping around for diamond studs as a birthday gift for my niece. I happened to have stumbled across this location in the Sierra Vista Mall after having lunch. I was quickly greeted and welcomed with a smile from Teri the lovely lady behind the counter. She introduced her self and I told her my situation. She quickly replied with “I have plenty to show you” and pulled out 4 options for me to look at! I asked the other ladies behind the counter for their option Crystal showed me her favorite and told my about princess cut diamonds which was what I ended up picking. I was rung up by the store manager Liz who explained financing if I was interested, but ended up paying in full. The process was quick and painless, and as I was paying Cindy and Xiomara even did a little gift wrapping for me. As I walked out they all wished my niece a happy birthday and it made my day! If you are looking for quality jewelry and exceptional customer service. This location is the place to go, I will be back!
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October 2023 by Nafee Amin
I got caught cheating on my girl so I had to take her shopping to make “everything right”. She wanted a diamond piece but wasn’t sure what exactly she was looking for. Teri and Crystal helped us pick the perfect ring for her. Also, Cindy was nice enough to explain their in-house finance option which was reasonable for me. Now we’re both happy ?
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October 2023 by PumaKing82
Very friendly front staff, answered all questions, very helpful.
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September 2023 by Matthew S.
Always love going into Don Roberto to talk to there staff, there staff is really friendly. They have a larger selection of jewelry. They will take care of your needs.
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February 2022 by rudy saavedra
Thank you ladies for all your help and patience in helping me pick out a necklace I love and made everything so easy no pressure definitely went above and beyond for me !! Your fashion fair store could learn a lot from you guys !!
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December 2021 by Andrea Ramirez
Went in looking for a gold necklace for my daughter. Don Roberto's made it pretty easy for my daughter to get the necklace she wanted. I'll definitely be back for more pieces.?
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December 2021 by Elma Johnson
great holiday prices
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October 2021 by Marcie V.
So first of all they give you a date to pick up repaired Jewelry. They don't tell you to wait for their call but when you get there they say it's not ready yet. Even more when Jewelry they sold breaks call they should repair for free and not charge. Poor customer service
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August 2021 by Jesus Hernandez-Santos
For my birthday I got a neck less from this place. I have never got a jewelry from here but to my surprises I liked it. Its been around one month and it still shines since I got it.
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December 2020 by David D.
I was astonished at the trust shown by a sales associate at Don Roberto's today. As people stood in line to enter Bath & Body works to buy candles I observed a woman enter Don Roberto's, talk to a sales associate, and then take merchandise out of the store without leaving a deposit or even her ID to confer with her husband who was in the line! This went on for 15-20 minutes as she returned merchandise and emerged from the store with other items. I was certain they customer was someone the sales associate must know, perhaps her sister, because in this day and age, there is very little trust and I could not imagine that a sales associate would allow a regular customer to walk out of the store with merchandise, so later, when DRJ was about to close I entered the store to ask about what I had seen and learned that the customer was a complete stranger to the sales associate. Such trust is so rare in society I want to give a big thumbs up to Don Roberto Jewelers at Sierra Vista Mall for operating "the good old fashioned way" one is which trust is the foundation of business. I didn't buy any jewelry today but when I do I will go to DRJ because of they way they conducted business today.
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October 2020 by Kelly Soto
I’m so happy with how well the customer service is ! We were inline for bath and body works and I got my ring cleaned as I was waiting I saw a few new rings lol my husband and I were looking to upgrade my ring. They were all soo incredibly nice and so sweet ! I found my new ring also they gave me a beautiful early birthday gift ! I really recommend this store for anyone buying jewelry!
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February 2020 by Miriam M.
Wonderful service! The staff is kind and patient. They gave me a great deal for my chain and pendant! Will shop here again!
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October 2019 by Laura Lee Newell
Really impressed with the customer service, friendly and helpful. Quality pieces of jewelry, reasonable financing. Clovis location is my favorite. Been a customer for 3 years, always satisfied.
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September 2019 by Ray Soares
I only give one star because you can not get less. My opinion .... Stay away. Took a ring to be sized, first they say $35 first size and $15 every size after. After I agreed, it became $35 each until I protested. Then after 5 days they finally call and state that they can not do it. Even after my calling on Friday (day three) they said that it would be done on Saturday. Horrible service!!!!
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September 2019 by Kevin S.
Unbelievable. I had my chain fixed 6 times from there paying 25$ each time except for 1 freebee. After this last time I went in it broke less than a hour later from just me laying down on the bed when a link came off I called expecting them to take it in at no charge but instead the manager tells me my chain is to hallow and there's no point in fixing it I asked her maybe 4 times to just take it in one more time and fix it so I can sell it and she wouldn't even do that after I bee there so many times.
