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February 2024 by DANIELLE SULLINS
Staffs not very friendly.
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December 2023 by C. R.
Store was a mess with a lot of empty shelves. Didn't catch the name of the girl that checked us out, but she was so rude it was embarrassing! Will never go to this store again.
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November 2023 by Stephanie L.
This store is constantly out of inventory. Don't try ordering online for pickup either because they'll tell you they have it in stock but when you go to pick it up they tell you they don't have it after all. Not even an apology. The staff are nice enough but mostly clueless. I feel bad for them because it seems the store is chronically understaffed. Super long slow lines at checkout and usually only one cashier. Unfortunately they're the only game in town so there's no incentive to get better.
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November 2023 by Khloe P.
This place is soo trashed and and hazardous the workers are soo rude and ignorant kimini needs a new attitude with the way she talks to customers not only that I was at the counter for about 10 min before any one came to the front and when they did come she big back refused to help me
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October 2023 by Angelina Pawlak
I placed an order online for 4 items to pick up via curbside at 2pm. I called this location at 5:45pm regarding the status of my order where I was greeted with a reluctant attitude by a joanns employee. I asked if my order was ready and she said no that I have to come tomorrow. I was frustrated given that I received a notification that my order would be ready for pickup 2hr after placing the order, so I thought 4 hours was plenty enough time to get it together. Since it wasn’t ready, and I needed the items for a gift tonight, I asked if I can just come to the store and grab everything myself. With a huff and a puff by the store employee, she said “well we close in 15 min”. So I drove to the Clovis location and arrived at 5:53pm & I was able to gather all 4 items in under 5 min. Although I was able to get my items tonight, I am beyond frustrated that I had to get it myself when I placed the order plenty of time in advance for pickup. I also did not appreciate the attitude of the employee I spoke with over the phone.
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September 2023 by lianne phipps
Charles was EXTREMELY helpful for me in my recent visit. Charles leds me around the store, helping me find the supplies I needed for my art class. Charles gave me very helpful advice and led me to buy multiple items that I hadn't even originally intended to buy, but they were on my list, and Charles helped me find them with ease. Made me feel relaxed in my decision to buy from this store, and made it feel like a wonderful shopping experience.
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August 2023 by Mee Burton
Charles in fabric is awesome! Great customer service! I would highly recommend asking this experience fabric artist. !! This makes my shopping experience at Joann’s always A++++
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August 2023 by Puffy Edits
It’s so hard to get good service these days. I had a great shopping experience when I was helped by Charles in the fabric department. Super friendly and an awesome disposition.
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August 2023 by Rachelle G.
It's so hard to get good service these days. I had a great shopping experience when I was helped by Charles in the fabric department. Super friendly and an awesome disposition.
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April 2023 by Kat Valenti
I lost my receipts, but wanted to express how great the staff is who work at this location. I wanted to thank Jade and Katy. I appreciate how knowledgeable and patient they are, especially when it's busy. I like to keep to myself when I shop here, but they've always been friendly faces at check out who make me feel a little less weird.
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April 2023 by Angela Lowrey
Great stuff but stock was low for my daughter’s project & teens aren’t very flexible when it comes to substituting something similar. The cashier was very polite and cheerful but there really should have been 2 there. I never saw anyone one the floor who could help find things but one (1!) turned up to help the cashier with something she couldn’t reach. At their prices, there really should be more than 2 people working the giant Clovis store (on Herndon). Except for the cashier, it was disappointing - too much variety in types of projects so that there was little variety for each type. After all, it is supposed to be, primarily, a fabric store.
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April 2023 by Jovanah Gonzales
Amazing place workers were welcoming and kind only problem was them having a hard time hearing but that's about it they are very kind people I recommend coming here
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January 2023 by Sherry L. Kellner
Friendly and helpful staff. The Fresno at River Park location seems to have a much bigger selection on there precut fabrics ( Jellyrolls, fat quarters and layer cakes ) than the Clovis store where I live much closer to and more convenient for travel. Not much I haven't been able to find in the crafting department.
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January 2023 by TryingReallyHard !
Tried to order ahead and pick up in store. Showed 6 of the item in stock. Order almost immediately canceled saying none available. Checked online again, still 6 in stock. Tried to text the customer service number. Closed for the day as on east coast. Tried to call store. 15 minutes later still on hold. Update. Store finally answered and said they are out of stock even tho their app shows in stock.
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December 2022 by Becky L
The store is small and cramped and but the staff is great. There is a gentleman in the fabric department who has always veru nice and helpful when my daughter is gathering items for a project.I'm sure the isles are not the code required widths with all the stuff in the middle, so I took off a star.
