Ponderosa Hearth & Home is a trusted business that offers a wide range of heating and outdoor products. They sell Fireplaces, Stoves, and Inserts for homes, with options for Wood, Pellet, Gas, and Electric models. Customers can also find outdoor items such as Fire Pits, Pizza Ovens, Grills, Smokers, and Outdoor Furniture. The team at Ponderosa is known for their professionalism, helpfulness, and knowledge about their products and services. Many customers have praised the staff for making the process easy and stress-free. Mary in sales is appreciated for her assistance with paperwork and ensuring the process, including applying to the Valley Air District for a gas insert, was simple and affordable. The installation team, including Jose, Adrian, and Juan, is highly regarded for their professionalism and efficiency, delivering quality work without issues. Juan, in particular, provided thorough service and explained how to operate and maintain the gas fireplaces and inserts, leaving customers very satisfied. Online inquiries and service requests are responded to promptly, with scheduling happening quickly. Customers are especially happy with the fireplace cleaning and vent services, noting that their fireplaces look brand new and their clothes dry faster after vent cleaning. Overall, Ponderosa Hearth & Home is highly recommended for their excellent customer service, knowledgeable team, and quality products.
We had our gas fireplace cleaned and checked. Juan was thorough, competent, and courteous. We will use them again when the need arises.
November 2024
Juan came and cleaned our insert pipe today. He was very professional and friendly and was very careful to keep the house and area around the stove clean. He did a wonderful job and was very fast and thorough. Juan did a great job!! Highly recommend!!
October 2024
Mary in sales made the paperwork and process with applying to Valley Air District for a new gas insert so easy! Pricing options are affordable and meet all required standards. Jose, Adrian, and Juan installed with no issues and were very professional to work with. 5 stars!
