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May 2024 by Rose M.
Clovis PD called out this Tow company for my niece's first accident. He harassed my niece telling her he's going to charge her a walking fee and asking her if she'd drunk because she wasn't sure what to do or where to tow the vehicle. Adding harassment to an already traumatic experience. Very unethical.
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April 2024 by Amber A.
Simonian towing has amazingly fast service!! I had a flat tire and called AAA. Simonian Towing was at my location within 5 minutes. We were off to the tire shop within 10 minutes!! They extremely friendly and value their customers. I highly recommend Simonian Towing!!!
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April 2024 by Elias Morales
Lady said her husband was 10 minutes away from my location by willow and Ashlan. I asked her if she could tell the driver if he could wait 5 minutes since I was on fowler and Ashland. She said AAA doesn't allow any wait if the driver is not there. I called AAA and they said the driver is allowed to wait up to 5 minutes, so I made a complaint with AAA for her lying #16629 from AAA recordsAlso AAA stated that she put notes back saying that they came and waited 5 minutes and I wasn't here so they left. Really unprofessional, she knew she could of waited 5 minutes since she did did put those notes from her end. Wild
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March 2024 by Rebecca Harris
Thank you for your quick and professional response to my AAA request for help this morning!
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February 2024 by Judith H.
I would recommend GIL and Simonian Towing 100% of the time! I was Blessed that Simonian Towing was dispatched through AAA Roadside Assistance. GIL came out to charge my battery. He ran diagnostics and tests showed my battery was only at 36%. He was able to make an excellent deal on a new battery he had on the van, and installed it right away. He continued to run diagnostics to make sure everything was running safe and well. He was polite, courteous, knowledgeable and capable! Thank You GIL and Simonian Towing for safely getting me back on the road!
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February 2024 by Carrie Stenback
This is the most amazing tow service I've dealt with. My mom has had some car trouble this week and I have had to call AAA 3 times for service and each time Simonian towing has showed up quickly and so very friendly service.The people are truly amazing, friendly and let you they careGreat job
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September 2023 by CR Shedlak
They did a great job for me in a difficult situation. The dispatcher was helpful and called me back right away after we first talked. James was there very quickly and did a great job with two cars.
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August 2023 by Bruce Oldham
Wonderful service - prompt and knowledgeable. Thanks to Jaymes, Gil, and Courtney for their assistance. ?Services: Battery service
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August 2023 by Ashlee C
These guys/gals are Amazing. Courtney took my call and really made me feel like she cared, the driver James was very quick to arrive, very fast work, very professional and yeah friendly conversations. I loved everything about their towing service from the initial phone call, to the pick, the ride and the delivery of my vehicle.
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June 2023 by K Silsby
AAA said there would be a significant wait. A Simonian dispatcher called soon after I requested service. She was very understanding of my situation. The driver arrived quickly, changed my tire and got me back on the road. He was phenomenal!
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May 2023 by Brett Visintainer
They were quick to get to the scene and fix the hole in the tire on the spot so I didn't have to use a spare. Great service and very friendly.Service: Tire change
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April 2023 by Cilla Martinez
3/27/2023 Monday morning, ran over a rock on Willow. Busted tire. So called AAA, they sent the service call to Simonian Towing. James arrived about 30 minutes later. EXCELLENT service from James! Thank you, James! You were efficient and friendly! Could not ask for better service! Including the lady who answered the phone at their office! 5 ⭐️⭐️⭐️⭐️⭐️Service: Tire change
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January 2023 by Penny Wheeler
I called this tow company in it in the been the same company but three different names so I mean I think that's false advertising
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December 2022 by Darla D.
This company doesn't use critical thinking skills. Pushed the responsibility on the customer.Xmas Eve: This company was called by PD to tow my vehicle for an unlawful tow. The PD realizing their mistake, released the vehicle. I called AAA to have the car towed because it wouldn't start. This Company responds.An odd request, the driver asked me to meet him at the dealership where the vehicle was being towed. At the driver's request I also called and the left dealership a voicemail letting them know the car was coming. Driver said I would need to sign to at the dealership to have the vehicle dropped off there because it was after hours. Even though AAA said I didn't have to accompany the driver, I was willing. I get to the dealership ahead of the driver and see the front gate is locked. I realized we are supposed to be on Auto Center Drive not Bullard. I leave to go to the proper entrance and see the tow truck driver arriving. I get in line to follow him to the proper entrance. He makes a U-turn on Bullard and parks at the front entrance which is (I repeat) also closed. He says he can either drop it off at the dark Target parking lot next door; Or he can drop it off in the front of the locked gates of driveway of the dealership on Bullard. I ask him if he can take it to the rear of the facility on Auto Center Drive where towed vehicles are typically dropped off. He said that did not exist. I asked if he could take it to my house as part of the current tow. He told me my options were to either have it dropped off in the dark parking lot beside the dealership, or have it dropped off in obstruct the driveway of dealership. I asked him if he could take it to my house. He said he could, for $48 plus mileage. I asked him to clarify the complete charge. He called his manager and then told me it was a 9 mile tow, and to pay $120 cash as they did not have a working card reader. I told him I did not carry cash but agreed to go to the ATM machine to get cash so that he would drop the vehicle off at my house. I get the cash I meet him at my house. The whole time we are interacting at the dealership he continues to tell me I have attitude. He is sensitive and acting like he is the one being severely inconvenienced on this holiday eve. I even explain to him I am frustrated because of the totality of the circumstance. His response, "you don't have to give me attitude." He tells me he did me a favor because he is not supposed to have towed my vehicle to begin with because of the expired registration. I tell him thank you and that I am grateful for his efforts on Christmas Eve. He tells me I have an attitude. We agree not to talk. He drops the car off in my driveway and provides me with the receipt.Note my house is 3 mi away from the tow yard. Had he been unable to take it to the dealership and place it in a secure location, I would have asked him to take it to my house, or I would have called for an alternate tow company or I would have let it remain where it was until it could be safely started or towed. Instead this company was paid for 3 tows on my car over a period of 6 hours.The following business day (today) I contacted the dealership who stated that there is a entrance on Auto Center drive where the tow truck driver could have dropped the car off and dropped off the keys. I contact the tow truck company and ask to speak to the manager. She says she's familiar with my vehicle and the events that occurred. I summarize them just to make sure we are on the same page. And she agrees. I asked her to confirm whether or not they were able to drop the vehicle off in the designated area. She stated that they do not do after hours drop offs, because they need someone to sign for the vehicle. I clarified that I was present and able to sign and that Driver did not take the option to drop it off at the appropriate location. She pretty quickly starts justifying their decisions without even asking me about my concerns. She says they're an independent contractor and it is the person-calling-for-a-tow
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November 2022 by Dean S.
Amazing company and the drivers are outstanding. Super helpful. I was in a remote area of Fresno and they were there quickly and helped my daughter and I get home safely after an accident.
