-
February 2024 by Amy M Taylor
We always get great service at this location. The reps are very friendly and helpful. Never disappointed in the assistance we get here.
-
February 2024 by TJ Slings
I can't even explain how grateful I am for the top notch customer service that Melissa provided me. Not only is she charismatic and extremely friendly, but she is a master of her craft when it comes to telecommunications. I came in needing a new Iphone upgrade and she asked all the necessary questions to make sure I got exactly what I needed without squeezing any extra unnecessary sales from me. I was there for a good 45 minutes because she walked me through everything, including helping me find the best case and fast charging charger.I highly recommend you seek out Melissa if you are in the market for a brand new phone, she's the BEST!!!!
-
January 2024 by Searria Palmer
Josh has very good customer service. He helped me with some questions I had and was very clear and patient.
-
January 2024 by Diana Crass
Melissa is awesome! I came in this morning with questions regarding my bill and not only was she able to answer all of my questions, but she walked me through the process of understanding my bill and what I need to do to help lower my bill. She is a phenomenal woman who deserves to be recognized for her superior customer service, her depth and understanding of Verizon's policies and her empathy for her customer's concerns regarding the billing process.
-
December 2023 by Terry McCullough
Very helpful explained everything and helped with transfer of info and all accessories.
-
December 2023 by H H
No help
-
November 2023 by Thomas Valenzuela
Had to pre-order my pixel 8 phone. They called me to come pick it up. When in took little under 1 hr to set it up take care of billing. Was pleased with my visit.
-
November 2023 by Kim Neel
So happy with my new iPhone 15 pro max!Leon was efficient, helpful and friendly. My phone arrived much sooner than expected and the transfer was so easy.
-
October 2023 by Diana Scott
Melissa was very helpful and friendly. She helped me with the purchase of a new charger & reviewed various plans I may switch too.
-
October 2023 by Linda Thomas
Melissa is great she is very patient and explains everything well. Was a lot of help helping me set up tablet.
-
September 2023 by susan pinnecker
Melissa helped me in the store today I had an excellent experience with her. She very knowledgeable and did all she could do to help me. She was super friendly and took her time to help me with everything l needed.
-
September 2023 by Denise Hippert
10 out of 10. Melissa is super sweet and helpful. Store was busy. She was kind and polite to everyone. She saved this old lady's bday by unglitching my phone! Thanks again!!
-
August 2023 by Josh Gardner
The young lady was very helpful and she knew her stuff even though she was filling in and I was very happy with the experience of adding a line and purchasing a new phone.
-
July 2023 by Margaret McVay
TJ and John were terrific with info and pricing. TJ completed the set up and we left very please with his excellent service. We returned to this location because of John and his knowledge about updates and pricing. The entire transaction was complicated and took a great deal of time. Thanks TJ for seeing us through to the end. Thanks John for making sure everyone was in the loop and ready to go when we returned the next day. GREAT JOB!!!!
-
July 2023 by David Ferrick
I had an incredibly negative experience with Victra Verizon that I feel compelled to share. My encounter with this company was nothing short of a nightmare. Firstly, we purchased a phone through the Verizon website, selecting a specific model and color. However, when we arrived at the store to collect our phone, there was only one person working. To make matters worse, this employee was preoccupied with upselling a variety of other needless services and accessories to another customer, causing a delay of over 30 minutes before we were even acknowledged.Eventually, we were able to obtain the phone we had ordered, or so we thought. Upon leaving the store, we noticed that the box had been tampered with. The seal on the box explicitly stated that it should not be accepted if broken, yet it had been opened and crudely resealed with tape. When we returned to the store to address this issue, the representative (and self proclaimed manager), Ruggero Berti, outright refused to accept the box, claiming it absolutely okay for them to open the box and in this case did so to show the customer the color of the phone that was previously interested in it. I objected, stating that their actions were completely unacceptable and against Verizon corporate policy (confirmed), but the employee became confrontational and verbally assaulted us while we were on the support line with Verizon to which heard everything unfolding. He insinuated that we were ignorant and clueless, insisting that he had been engaging in such practices for seven years without anyone complaining. He even attacked the Verizon support person we had contacted and told the guy to take time to go back and ready their own policies.This incident led me to believe that Verizon is turning a blind eye to the shady activities of its resellers, especially Victra resellers. It is incredibly disheartening to think that a company as reputable as Verizon would allow its partners to engage in deceitful practices and deceive the public while also being extremely rude and using intimidation tactics. Verizon support directed us to an authorized store to return the phone and have the correct one shipped to us.I strongly advise anyone considering dealing with this particular store, which deceitfully presents itself as an official Verizon establishment, to stay far away. There are no signs indicating that it is a Victra reseller, and they purposefully mislead customers into believing they are a genuine Verizon store. This level of misrepresentation is simply unacceptable and calls into question the integrity of both Victra and Verizon should require some form of easily identifiable notification that they are in fact a reseller and the name of their parent company.. Save yourself the headache and choose a different provider.UPDATE: After visiting a real Verizon store we discovered that in fact Victra is violating Verizon policy and added with the seal broken they automatically caused a $50.00 restocking fee. Verizon was gracious enough to waive that and marked phone as DOA due to Victra's unethical (and dare I say) illegal handling of the phone sold as brand new.
