The Shell location receives mixed reviews from customers. Visitors appreciate the convenience and quick service, especially when ordering via the app for takeout. Many praise the food for being hot, fresh, and well-made, including items like chicken sandwiches, tenders, mashed potatoes, fries, and biscuits. Friendly staff members often leave a positive impression, with some customers noting attentive and courteous service that brightens their day. However, the restaurant’s cleanliness and hygiene practices are a major concern. Several reviews mention dirty bathrooms, water on the floors, and staff not wearing hair nets, which raises health and safety issues. Service quality also varies; some staff members are described as friendly and cheerful, while others seem unenthusiastic or indifferent, with comments about lack of smiles or poor communication. Overall, customers enjoy the food but often feel that the service and cleanliness could be improved. Despite these issues, the location has the potential to be a better experience with better hygiene standards and more attentive, friendly service.
Ewww order was taken and same "guy" made sandwich using same gloves touching bun pickles!! Think that's against the health dept. Good way to spread something and forgot to put spoon in bag for the mashed potatoes. $20 an hour Maybe the robot will do better and be clean.
November 2023
Careful, there are skimmers on diesel pumps...be watchful.
October 2023
Cold food no CO2 broken women's bathroom Men's room was nasty and semi flooded smelled terrible
