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January 2024 by Benn Andrei C.
Just a few, but major, things to say about this clinic. 1.) TERRIBLE customer service with a lot of discrepancy with the information. If you want you and your pet to get the best information with clear guidance, don't go here. 2.) There is a lack of communication with staff and customers. For instance, vets who are meant to have an appointment at a certain time sometimes are not there and aren't communicated with you until you arrive, making you wait even longer or for nothing. 3.) Staff do not even try to service their paying customers with pets who entrusted them with their attention. They have never greeted us when walked in even if we're the only ones. Prior appointments will take longer (which is fine) and make you wait longer, but will even lead to the front desk staff (who shows a lot of attitude to other customers and staff btw) saying they didn't see you wait in the waiting room before your appointment time and will hit you with the "you were late, so we cannot service you and your dog" line. 4.) Also, if you put your pets into medication needed to see the vet and recommended by the vet, there's a chance they will not even see you, so your pets will go through all that for nothing. 5.) And as many people say from word of mouth, this place prioritizes profit over pets. Do yourself a favor and don't go here. It's great that some customers had great experiences, but the inconsistency and variety in reviews will make you question as to why - this is why. Things were a lot better a year ago, but now I question our membership with Banfield Pet Hospital. I really hope more people will start doing more reviews. I heard way more negative experiences from word of mouth, especially due to the lack of empathy from staff. Just ask around before you trust the 5 star reviews here. We had crying family in front of the staff, but no empathy at all? Just with this experience alone, please reconsider your medical service for your pet with this place.
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January 2024 by Mary Cybelle C.
My dog had a curbside appointment at 5:30pm on 1/22/24. Although we did not make it exactly at 5:30pm, we did walk into the clinic by 5:35pm. The front desk receptionist at the time, who did not want to give out a name and wears glasses (and I know she's the front desk supervisor), was busy with another customer. As courtesy, I sit down and wait for them to finish. At 5:40pm, she asks for my pet's name for the appointment and tells me that we can no longer be seen because they only give a 10 minute grace period from the time of the appointment. Please explain to me why we cannot be seen if we are being checked in at the 10 minute mark? Regardless, we were there even before that time. And she claims that she "didn't see us". I understand that I was not on time, but I certainly did not pass the 10 minute grace period either. They said it would've been different if we checked in at 5:35pm, but I again stated that we were that at that time, but the receptionist was busy with another customer when we walked in. I kindly asked if we can be accommodated because my dog has already been on multiple sedatives in preparation for the appointment, but the receptionist asks me, "We did give you reminder calls for your appointment at 5:30pm. and if we take you in past 5:30pm, what do you expect us to tell the next customer?" Is this how you treat your customers?? I spoke to the doctor and she says that it's a 5 minute grace period, not 10 minutes, for curbside appointments because they're just supposed to be 15 minutes. I am not being a "Karen" whatsoever. I'm an upset customer who was treated unfairly and with such attitude. I work in eye-care & customer service, and this by far, was one of the worst experiences I've had.
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December 2023 by Reese Fay
Dr. Greener and the staff at this location are amazing! Our pup gets the best of care.
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December 2023 by Annabelle P.
The staff is just so so friendly, it’s refreshing. From the front desk to the vet, everyone was nice and taking the time to answer our questions.We went there to get papers for international travels and everything went smoothly. Called 36 hours before flying to get a new drug prescription and they delivered it in time.
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October 2023 by Valera Babayan
I have a subscription for my dog at Benfield colma . Sometimes, they're busy, but mostly, they try to make room for appointments within a day or a drop-in appointment on the same day .It usually takes 1 to 3 hours per visit, depending on what is performed.
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October 2023 by Angie L.
This is probably the one of the best Banfield I've been to. I dropped off my furbaby for her annual exam at about 8:30am and she was done in about 1 hour. The front desk staff was amazing, the wait was not long at all even though she made each guest feel very comfortable. The office was super clean and tidy! Even the parking lot and exterior was clean and tidy! The vet tech called me after 1 hour and explained everything in detail as well as answered all my questions! Definitely, recommend this location!
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September 2023 by Paris Snow
I took my toy poodle to your clinic in SF,California because she has some skin issues. The doctor did some tests and gave her shampoo and conditioner to help and they said she will get better after a week. 2 weeks gone she didn’t improve anything so I called to make appointment, Dr said if she didn’t get better with their treatment then there is nothing they can do.I’m glad I didn’t buy their membership because seems like they can’t help much and they asked me to look for pet demathologist. Very unprofessional , wasting my time and money.
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September 2023 by Dippittyy Said
Easy to get appt but not so easy to get call answered even when they say they will look into your matter and call you back. They screen calls and put them directly on hold without a hi please hold. Called after 2+ weeks about lab results and now again 3 weeks later. $400 for subpar service.
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September 2023 by yesiwood
Took my 4mo. old pup for her second round of shots and to help her with an ear infection. Great staff, my pup felt at home, she had no problem going with them and me leaving. Dr called me and gave me a summary of the visit, all in all it was a great visit and Kira will be back for her check-ups and visits.
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August 2023 by Hamed Haddadian
Great team I had many good experience at this location best experience. they have helped me learn more anout my puppies glad I could work with the team st this location
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May 2023 by C B.
The staff at this location is unskilled at handling animals, its kind of ridiculous. They are also super patronizing and condescending. My cat was extremely stressed at this location after we opted for a drop off appointment. I am super concerned about the conditions they kept my cat at here as this was highly unlikely behavior from him. The vet was also unwilling to listen to my concerns and kept offering different tests instead, only for them to come back as negative. Then she sent us home with no answer to why we came in. The vet techs or whoever administers the vaccinations are also disturbingly unskilled. She made a comment on how she there was a bubble in the syringe and how she doesn't know where it went? My cat took the first vaccination well considering the stress he endured for hours at this location. When it came to the second vaccination, he was too stressed and hissed and swatted her (all with no claws or biting) and she got so scared she dramatically just dropped the syringe. Ive never been to a vet clinic that is full of such untrained individuals. EDIT: was given medication to purchase on our last visit to help with the stress of the first visit. They told us they want him to take it 2 times (once at night, once an 1hr before), but we did not feel comfortable giving him 2 doses of a medication he has not tried before, especially since we would not be able to watch him while he was on the medication. After doing research online, most vets recommended a few hours before the appointment, which is what we did. However, we were turned away without even considering to try because he did not take 2 doses. Upon leaving, our cat has been so sedated from the prescribed capsule given to us by the vet that he cannot even stand and walk. I am THANKFUL I did not give him their recommended dosage, because as a pet owner this is hard to see. At this point I have tried calling the vet as I am unsure if he requires immediate medical attention or not, but no answer. Please consider taking your cats elsewhere, this location and vet seems to only be able to handle passed out animals.
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May 2023 by crystal t.
Don't know why there are so many positive reviews. The only good thing about this vet is Mykel at the front desk. Dr Greener and Dr Punjami are cluelessDr Greener told me that Banfield is ONLY set up for vaccines and spray/neuter--- THEY ARE NOT TRAINED NOR KNOWLEDGABLE SHOULD SOMETHING BE SERIOUSLY WRONG WITH YOUR PETI cannot stress this enough!Banfield is owned by MARS corporation (yes, the candy company)They sell you a wellness plan to make money// cash cowThis business is truly in operations only to make moneyThey do not know how to solve animal health problemsBe prepared to spend hundreds of dollars every time you visitAnd if you sign up for the wellness plan in hopes of saving money... oh boy, good luck with that!.. expensive all the way around FOR NOTHINGMy cat was not treatedMy 3 year old cat was so sick, and they ended up euthanizing him because they had no clue what was wrongIt was an internal issue (with his organs), and they only treat solutions with a bandaid I paid over $1,300 for 1) a shave of a small area that I could have done myself for free2) a cone3) standard blood work 4) 4 different medications (twice a day for 7 days) 5) $117 of this $1,300+ was for the euthanasia ..............................Worst vetWorst vet chain Seriously- the other one star reviews are real Anyone who rated higher does not have a pet that is actually sick Long wait times (1 month to be seen) Long wait times at the vet (3 hours for a bandaid, and they did not even put the bandaid on!!!!!.... had me waiting while my cat was in so much pain.. they were seeing other patients. what the hell!)HUGE SCHEMEUNTRAINED VETScannot emphasize this enough
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May 2023 by Nicole J
I love this place. We come for the great service and care they provide to our dog Phoebe. The front desk staff, specifically Mykel is amazing and always positive and plesant when we come in. He remembers his patients and has great bedside manner. They always let us know quotes and care options before attending to our dog.
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May 2023 by Analicia Riegert
My cat obviously doesn’t like the vet but Dr. Tam was so helpful and patient. They made sure not to push my kitty and when we needed to try another day, Dr. Tam was so accommodating. I loved this facility.
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April 2023 by Cattleya V.
DON'T COME TO THIS PLACE. THEY TORTURED MY CAT!!If you havnt sign up for banfield, just go away all together.I would say that star minus rating would be appropriate for this place. This place should be running at all.I made appointment for my cat's medical shave, which is getting her to sleep and cut her hair and her mat out. I clarified that she needed it because she was traumatized by groomer and refused to work with anyone even with calming med.First day, they took 3 hours examining, which was not what we discussed, didnot cut one hair, tell me to come back the next day, cost us extra time, money, and effort. My cats has to go through this again for whatever reason they didn't do it today.I took her back the next day, by the time i picked her up the vet told me it went well, I came home found my cat looking like this. She was hurt, all over. She could barely sit. I was tortured just to see her roaming around hurt like that. I called them, they said it is normal, which by the way she is 10 yrs old this is not her first groom and they were cutting her hair while she was asleep. They offered to give her some oilment which they charged us for $63, for the injury they made and I will have to try to put it on her wound which will traumatize her ever more.I, of course tried to call and get out of our plans, which I have been using for at least 4 years at other location, we are not trying to take advantage on the program since you can see our records of being good customers. They were going to charge me for getting out of contract because they hurt my cat. Honestly, you just make banfield name look really bad.Lastly, a vet that would call this as normal for hair shaving, shouldn't be certified as a vet at all. Do you even have any sympathy for animals? Or just want to save your own a***
