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April 2024 by Carrie Russell
Cashier was a bit reluctant to allow me to hold the ham for weight purposes. I tried to get a feel for how much I needed bigger or smaller. When I put my hand out, he pulled the ham back towards him..? Kinda uncomfortable.
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January 2024 by William L
Really the worst thing. People buy these for family gatherings and special occasions. This one was about 1/3 smaller than advertised. When we got it, it had about a 1/2 inch think layer of honey over about. Alf of it. It was too hard to cut with a knife or fork and had to be broken with impact to access the ham. The ham was not "honey baked" at all, as the honey had not been cooked into the meat. It had no flavor and was dry. We called for direction. Should we put it into the oven to melt the hard layer? We were told no....that's how it was. If the honey didn't melt on, we could try and chew it at the risk of breaking teeth or throw the coating away. Very disappointing.
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December 2023 by alejandra corbella
Worst experience catering from them. The food was not ready when I ordered 3 days in advance. The employees were kind and apologized but when you do a large order for an event, you expect food to be ready to go when you arrive.I had to wait at least 35 min extra at the store. The whole experience was so frustrating that I’ll rather make food than have to deal with this company again
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December 2023 by Ryan J.
What a disappointment. I use to come here a lot for the sandwiches and meals but I haven't been here in a while. So much has changed. There is no designated line to order. To order a sandwich they made a bunch of the customers go to the pre paid line even though we didn't pre pay, which the customers were angry about. The workers don't know what they are doing particularly the Asian lady who doesn't understand English well. She didn't know their menu or sandwiches so I had to explain what was in the tavern club. I wanted to make it a meal which the menu says side OR chips but the Asian lady said I can only get a chip. The Latina girl was helpful and was trying her best. I don't know what happened to this store but it's definitely went downhill from before. The new workers are incompetent. The food is good though once you eventually get it. Service is 1 star food is 4 stars.
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December 2023 by Alissa Kitay
Came in to pick up on December 12 for a staff party we were hosting later that evening. Entire experience picking up my order was extremely uncomfortable for me and my friend. The cashiers seemed really annoyed and inconvenienced by our order. I work in the industry and recognize that larger orders can be stressful but they are good for business. As a customer spending $500, I feel human decency is a reasonable expectation. Also we ordered everything online a day before pickup so it's not like we were surprising them. One of the employees was cussing under his breath and the girl was making comments like "Ugh, another one." They sold all of the sides we reserved so we had to spend hours cooking for our staff. Did not apologize for not fulfilling our order and continued to act annoyed. I'm not the type of person to leave reviews but this really left a bad impression on me. Last year, we ordered with the same store and everything went very smoothly and the staff was helpful and nice. Not sure what happened this time.
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December 2023 by Cynthia M.
My mom, Lulu received outstanding customer service from Ryan and Tanjani today. They had exceptional patience and kindness with helping her order our holiday ham.
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December 2023 by Mark D.
Came in and was immediately asked if I needed help, thought to myself... that's excellent service. WENT DOWN HILL FROM THERE. No glove change, lack of knowledge on register, 5 people standing around making me feel like asking them to change their gloves was wrong of me. Each of them picked, wiped, scratched and ran the register with the same gloves!!!! Then to be told after purchasing that the bread for the sandwich was out and asking me...well what do you want, shoot idk this is my first and LAST time here. I ordered three sandwiches l- the ham classic, the garlic herb turkey and cheddar slider and the bbq smoked stacker. Not sure if I should have just walked out and cancelled my food but I drove here to taste so I will.
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December 2023 by Tom Praisan
The sides are great, but the ham is way too salty. Have not tried other meat, but hope that they will soon offer low sodium version of their meat offering for people with high blood pressure.
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December 2023 by Quinland Wong
Ham is good as usual. Bought stuffing as well. Yuck! Texture is like baby food. Runny!
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December 2023 by Ursula S.
I know Ham is their hero food but over the last three (3) years. The Hams are very fatty. I will until to purchase my Turkey from them in the future. Ham ???
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November 2023 by Angeles Rodriguez
Honey Baked Ham being sold for 12+ pounds but are actually 8+ pounds.So disappointed ?.I did say that the weight did not feel to me as 12 when i paid for it.As soon as i got home, i weighted on the bussiness scale next door and yes, my suspicion is right!I also bought a 3 pound + and that one is right.Double check, because i will be feeding a family of only boys and they eat good. And it's hard to get the money, I'm a single mama.
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November 2023 by Terence Son
Went to grab a sandwich. Inside seems chaotic. The cashier shouted my order to the one making the sandwich. Apparently, he didn’t hear him so waited for a while. My side was potato salad & it was 2 days past the expiration date. $13 for a sandwich with thin slices of ham is not worth it. Meat was dry and the honey mustard tasted very processed.Wheelchair accessibility: Poor
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November 2023 by Crystal D.
Preordered ham and a vanilla rum cake. When I went to pick up my food, they were out of vanilla rum cake because they leave it in the lobby area as a free for all. If I paid 33$ for a vanilla rum cake I should get a vanilla rum cake or I should be refunded the money I paid don't you think? They should pre package your order together or set things aside for people who pre order. The young lady that helped me was nice and apologetic. The company should do better though.
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November 2023 by Rovil F.
My first and last time spending money in this establishment, the service was horrible, and the staff was very unpleasant and rude. Work on your team management, read the reviews, they speak for themselves. I should've checked the reviews first before ordering anything from here.
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November 2023 by Lynna Z.
This place does not deserved even a single star!!! We ordered over $300 worth of food last week for our company's thanksgiving lunch today and we got an email from this place at 10:55 am and cancelled our order just an hour before lunch time and just saying that they cannot accommodate our order. Very disappointing!! We will never order from this place again!!