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November 2023 by Kelly H.
WORST EXPERIENCE EVERAvoid coming to this location!! I had always bought beds from mattress firm in the past, I called this location at around 8pm today nobody seemed to answer the call even though store hours are from 10am-9pm online so I decided to go personally to purchase 2 beds for me and my daughter, after I finished running my errands at around 8:20 because maybe the workers were busy when I called. When I got there around 8:30 pm the doors were closed the lights were turned off and the open sign was off as well but there was 2 people in the store at the time a girl walking back and forth towards the back and someone sitting down on there phones not willing to open the door or help a customer. THAT PERSON NEEDS TO BE FIRED!!!!! Avoid this location!!! Do not come you will waste your time!!! Very unprofessional!! Will never come to this store location ever again!! Thursday, November 30th, 2023..
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November 2023 by Royce Song
After having a terrible experience at a different mattress store my wife and I decided to stop by Mattress Firm. There we met John would went above and beyond to make us feel welcome and heard. We learnt a lot about different styles and brands we didn't know about. Overall, John provided excellent service and well definitely be buying from him moving forward.
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November 2023 by Fernando Loza
This store is in a great location. Easy to park and quick access to the store. The salesperson, Alina, was super helpful and informative. There was no pressure on us, and she answered all of our questions. I highly recommend this store and Alina if you're looking for a mattress.
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November 2023 by Jose B.
This review is for John Maldonado from the Mattress Firm Colma and also Daly City location who was of great help in getting me the mattress I want. I was in a time crunch due to an unplanned move and needed one asap. I knew which one I wanted immediately after John showed me a couple of options. I needed to wait out a few days after bc of timing with my move, but John was so helpful that I came back to him again to make sure I made my purchase with him. He was kind and patient as he helped me place my order and answered all my questions. I came in to Mattress Firm expecting shopping for a mattress to be difficult, but John made it a surprisingly pleasant and easy experience with his knowledge and top notch customer service skills!
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November 2023 by Marielle Daang
Great experience with Mattress Firm Colma! We had a fun time telling what we need especially budget-wise. We got way better than what we need for an affordable price! This is the second time we got a bed in Mattress Firm and they have never failed to deliver the perfect mattress. A special mention to Manager Genevieve who catered to our every need, showed us a lot of options to choose from and was very kind and accommodating. Thank you so much Mattress Firm!
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November 2023 by Teresa Vincent
Alina offered incredible support! She listened to what I needed, looked to see if it was in-stock at a store near by which is wasn’t but she then placed the order quickly for me over the phone (which will arrive tomorrow). It was a seamless and pleasant experience - thank you Alina!
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November 2023 by Kristy Guo
I couldn't be more delighted to share my experience at this mattress store. As a returning customer, I've had the pleasure of interacting with the best sale rep John. He patiently guided me through the mattress selection process, taking the time to understand my specific needs and preferences. His personalized approach and willingness to go above and beyond made the entire experience a delight. I appreciate his consistent exceptional service and his dedication to delivering exceptional customer service is an asset that would undoubtedly benefit the store and its customers. I hope he gets promoted cuz there is no doubt that he will continue to elevate the store's reputation and success!
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October 2023 by Nathan Karl
In my experience there are usually a very few select people who are great at what they do. Kyla absolutely killed it! Providing the best service possible and really showing how much she cares about others. Kyla really went the whole nine yards to make the experience as easy and delightful as possible! Thanks to this mattress firm and Kyla’s excellent service I was able to get some of the best sleep I have ever had
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October 2023 by Dustin Wong
We walked in earlier tonight and was greeted by the store associate, John, who gave us the space to look around with no pressure into purchasing a mattress. He happily offered to provide any assistance and tips on what we were looking for and we obliged. John was a very resourceful guide for the many different types of products the store offers and showed us a couple of mattresses and bases that were amazing! Although we haven’t purchased anything yet, we will definitely come back and work with John again when we are ready to go. I would definitely recommend John as someone to offer any sleep/mattress advice. 5 stars!
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September 2023 by Brenda George
We were at the store last night, we had the best customer service from John. No pressure salesman, we felt comfortable looking around and testing mattresses without the pressure of buying. John gave us enough space to explore and at the same time was very helpful and informative of the products. Great customer service! We got what we were looking for and left satisfied with our purchase. ⭐️⭐️⭐️⭐️⭐️
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September 2023 by otto G
Right when we walked in we got greeted by the young lady named Victoria. She answered all my questions, she explained different types of mattresses and took the time to help us choose the best one. I'm very satisfied with our purchase. I definitely recommend this store and the expertise that Victoria displayed.
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September 2023 by Otto N.
As soon as I walked in I was greeted by the young lady Victoria. She was very nice, helpful and knowledgeable. She answered all my questions and helped us get the best mattress to fit our needs. I'm very satisfied with my purchase and in store experience. I definitely recommend this store.
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September 2023 by Cindyjo Cook
Gen and the other associates were so friendly. I tried to take my purchasing of a new mattress/base into my own hands and doing it online, but quickly realized I needed further help. I came in and Gen helped me from beginning to end. She was able to give me the best deal and I was out in 30 mins tops! I def would recommend the Colma/Westlake location 10/10!
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August 2023 by Doris Chu
Alina was extremely helpful and knowledgeable. Professional and outstanding customer service. She remembers us and knew what we were interested in purchasing. Will definitely recommend her to friends and families!
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August 2023 by Willows
The sales representative, John, greeted us at the door, asked us what we were looking for, & then showed us 3 beds to try out. Once he knew what we wanted for comfort, he showed us beds in different price categories. This was a terrifically quick shopping experience with a knowledgeable and kind gentleman. We always buy our beds at Mattress Firm for the no pressure but knowledgeable advice.
