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June 2023 by Barbara Antonio
Recently I had an issue, but they solve and were helpful.
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February 2023 by Brian K.
I love Pacific Nurseries. They have a wonderful selection of plants especially ones that will do well in San Francisco which is where my garden and development projects are. I always love coming here and hiking around to get inspiration. I have ordered items and have had no problem. I am reading comments here about negative customer service. That may very well be true for them but for me I have only had positive experiences. I am a developer and do my own garden design and don't come here often but I always have a good experience. The only negative is their minimum delivery is $800 so I usually only come here for smaller items that will fit in a truck. Since their delivery fee is so high I go to Devil Mountain in San Ramon for the larger items where shipping is less. Devil Mountain which is not open to the public either is excellent with great customer service and neatly laid out plants. They have a huge selection and its a bigger operation.
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February 2023 by Lawrence Taylor
Really unfriendly and unhelpful staff. Better choices available in the bay area.
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February 2023 by Lawrence T.
Very unfriendly and unhelpful people, there are so many better options in the bay area.
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October 2022 by Ken L.
They are hire people no need paper I have a friend work here 1 years , any Mexico people need job go check out !
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October 2022 by Neil L.
After carefully selecting a plant and having it reserved for pick up, I was pretty let down by the mishandling of my item. Several limbs were snapped off, completely altering my plants shape. There were no other available in any better condition. - not worth the drive out.
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June 2022 by David P.
VERY IMPORTANT - this place is NOT open to the public. There is no signage to tell you this at the property. And it does NOT really state it here on Yelp. Went there and spend the better part of an hour walking the rows of plants. Grabbed the items I wanted to purchase on the hand carts they provide and made my way to the office. The rep VERY NICELY asked if I had my account number and I replied I did not have one. That was when I was told this was only for landscaper contractors and not open to the general public. How am I to know this when I looked up nurseries and chose this one to go to if it isn't clearly stated? I read other comments stating the staff refused entry to them without their landscaper present with them. But I just drove in and parked, walked around for 45 minutes and no one stopped me. But I will say, the person that did ask me if I need help was polite (I see others mentioning rude service). He even recommended me to another nursery and gave me their business card. P.S. their selection is awesome though
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April 2022 by D S.
We tried to buy local and went to Devil Mountain instead where they were super helpful. I'm not sure why this place was so difficult as we renovate properties and work with landscape professionals. Our landscaper asked us to stop by here to pick out a tree. While looking for a tree we ran into a self important white male staff member with black hair who said we were not allowed to look without our landscaper. We called our landscaper who was coming to meet us and waited at the office for his arrival. While waiting for the landscaper we asked another staff member where the tree was so we knew where to go. The first staff member returned to interrupt and was more terse then before saying we needed to leave. I tried to explain we were waiting for our landscaper yet I saw his big teeth gritting. So we called our landscaper and went to Devil Mountain instead. Picking the thousand dollar tree took five minutes plus we bought other products for a few thousand. It could have been an easy sale since we knew exactly what we wanted. They lost my business but also my landscaper. If you are having a bad day then don't take it out on the paying customers.
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December 2021 by Linda P.
I went to Pacific Nurseries to select plants with our contractor. I have been doing this for over 60 years starting with my father. It was a shock to see our contractor treated so shabbily as their Business plan has changed. They do not post anywhere that visitors or clients are not allowed the property. But they are very happy to be exceptionally rude to everyone.
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September 2021 by Mandy F.
Our landscaper directed us here to choose plants. We went inside to ask for help and the man inside was so incredibly rude. You can find a nice way to tell people your policy - which is you are not allowed "on their property" without a landscaper with you - no need to make someone feel like they have just broken the law. I'll be finding somewhere else to purchase our plants.
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September 2021 by Jenny M
I wonder if this was the nursery shown in the movie "Harold and Maude?"
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January 2020 by Alex Biletskiy
Delivered here plants. They left big mass in my Trailer, I asked if I can use water hose to washout Trailer and they won't let me do it. It's not nice, now I have to drive 50 miles to truckwach.
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January 2020 by Paul Pruneau
Where landscape pros find inspiration and acres of beautiful plants.
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July 2019 by Viridiana R.
Great customer service. Hugo is friendly and very helpful. And the staff around is always willing to give you a hand.
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April 2019 by Sophia Blocher
A very nice open space to go perusing for the next big install project. They're great at keeping up with new releases and I can rely on a smile every time I come in!