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November 2023 by Joy Jhanapin
My husband told me to get the car's tire pressure checked here since we switched cars and I have my 1 year old son with me. I have never been here before, but my husband has purchased several tires from here as well as having his air pressure checked as well. My husband told me to just to pull into it.Again, I've never been here before so I parked forward facing to the area. I accidentally hit some of their cones in the process of trying to get into position. A male worker with highlights (didn't see his name tag) approached me as I rolled down my window to ask about the pressure check. He was clearly upset and responded very unprofessional and rude because I entered in the wrong way and I hit their cones. He told me to get out and go to the back of the line. Nick came by who was 100 times more professional and explained everything to me. However, I was told my air pressure was off cause of the spare and that I needed ti get to the back of the line.Honestly, I didn't want to even come here as it was nearing my son's nap but my husband said I had to as it's the safest thing to do. To top it off, I had to deal with a worker so unkind. I would never return here and it's a shame as my husband has spent so much money here on tires.Very unprofessional and no understanding for a mom with a 1 year old in the car.
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November 2023 by Luis Enriquez
I’m not the type to write reviews but unfortunately today americas tires did not honored my tires insurance that I purchased in may of 2023. Yesterday I had blown up tires on my passenger car and I came yesterday to get the tire which they order it because I had purchase there tire insurance but today when I came in the senior manager said that they cannot switch the tire for me because the guy that sold me the insurance back in may for the tire and the guy that order tire yesterday put my car as tesla model 3 as performance and is rear wheel drive tesla that they cannot give me my new tire because of my tire specification on my trim does not go with my tires that I have and rim which I purchase those rims and tires brand new from Tesla that’s why there’s options on the tesla to purchased different rims there no such thing you can’t put those rims and tires because you have different trim that’s how I order my car so he denied my warranty because of the lack of his knowledge of the car and also the workers why did they sale me the warranty on the first place lack of training that does reflect on there management instead making things right since it was there fault since they had already sold me the insurance he refunded me the insurance fee for my tires and did not honor the contract. They are call americas tires and I served my country as military family Man in the army and they lack integrity and honesty respect and loyalty. Lack of empathy it feels like high school workers run that tire shop . Thanx for wasting my time and my day off work.
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November 2023 by Joy L.
My husband told me to get the car's tire pressure checked here since we switched cars and I have my 1 year old son with me. I have never been here before, but my husband has purchased several tires from here as well as having his air pressure checked as well. My husband told me to just to pull into it. Again, I've never been here before so I parked forward facing to the area. I accidentally hit some of their cones in the process of trying to get into position. A male worker with highlights (didn't see his name tag) approached me as I rolled down my window to ask about the pressure check. He was clearly upset and responded very unprofessional and rude because I entered in the wrong way and I hit their cones. He told me to get out and go to the back of the line. Nick came by who was 100 times more professional and explained everything to me. However, I was told my air pressure was off cause of the spare and that I needed ti get to the back of the line. Honestly, I didn't want to even come here as it was nearing my son's nap but my husband said I had to as it's the safest thing to do. To top it off, I had to deal with a worker so unkind. I would never return here and it's a shame as my husband has spent so much money here on tires. Very unprofessional and no understanding for a mom with a 1 year old in the car.
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October 2023 by Zacharia Warren
Alex is the man. I got out of work and my tire was completely flat. They closed in 30 minutes but I work 7 days a week and I was freaking out. Alex took his time, got my vehicle taken care of and even spent forever talking on the phone with my pops (I had to borrow some money and he wanted to make sure I was getting a good price, you know how dads can be sometimes). It was busy and he didn’t have to go through all that work, he could have very easily told me that they’re about to close and to come back another day. But he took the time and made this whole situation way smoother than it could have been.Thanks Americas tire, and thanks Alex!
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October 2023 by Christopher Mabe
Just went in to have my tires checked for pressure like I do all the time they're so willing to check the pressure without pressure to force me to buy other services I do buy most of my tires there and the pressure checking laying in the back of the building is usually pretty full and they get him in and out pretty quick
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October 2023 by Erika M.
Came here on a Monday, mid morning.I knew for sure I needed front tires. And was told that Americas tires would be great place to go. So there I was. Walked in waited less than 2 minutes. Then greeted with a what do you need? No good morning, no hello, no how can I help you, not even a welcoming face. Went out to check tires and found that I needed all 4 tires replaced. Ok cool, something I was expecting as the worst.This guy had not emotion no small talk no nothing. Checked system for what I would need and didn't have in stock. When I asked how long until in stock he had an annoyed look and that was the breaking point for me. Asked for quote, thanked him and left.Maybe it was not a good day for him, but when working with customers, you gotta atleast be welcoming. Might have just been my nervousness of being ripped off, but his demeanor and mannerisms didn't help ease any of that. G.D. May need a training course on customer service, or maybe working on the cars in the back so he doesn't need to face customers one on one. Wish this had been a better experience.
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October 2023 by Melinda F.
Colton, fixed my tire at 4:30 with friendly service. I will always remember that I only want to buy tires from them. No charge had a huge nail in my tire. Left by 5:30. Thank you for your service and care.
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September 2023 by Anastasia F.
$500 was STOLEN out of my mothers wallet while getting her tire changed at America's Tire on 2099 E Washington St, Colton, CA 92324I went to the business myself and the only compassionate person there was Chris. I then spoke to Gilbert who says he is one of the managers. He says there are no cameras inside the bay where work is done. He also apologized for dismissing what happened to my mother and insinuating that it could have been someone else who stole her money, but he still believes his worker over my mother.
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September 2023 by Rick P.
For the last 7 years, I bought my tires from Costco. Costco never have my tire size in stock and I always have to schedule an appointment for the next available week because they are booked and/or tires are out of stock. Even with an appointment I have to wait about 3 hrs for Costco to install my tires. I decided to try American Tire. Service attendant Luis was great! He actually came out to my vehicle and greeted me before I even walked in the front door. He used a hand scanner to show me the wear percentage on all my tires. He also showed me my new tire options with stats. I bought two tires and they installed them in 10 mins!! That was awesome!! Looks like I got a new tire place.
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September 2023 by Grant H
We took our truck in for a slow leak. They said they couldn't fix it, so they put the spare on and dumped the wheel and tire in the bed of the truck without bothering to put the tire back on the wheel. Now we are worse off than before, with no spare tire.It was just a slow leak needing air every week or so. Don't go here.
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September 2023 by Grant Hanson
We took our truck in for a slow leak. They said they couldn't fix it, so they put the spare on and dumped the wheel and tire in the bed of the truck without bothering to put the tire back on the wheel. Now we are worse off than before, with no spare tire.It was just a slow leak needing air every week or so. Don't go here.
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September 2023 by Alex Brod
I've usually had good experiences with America's Tire but this is the first and last time I'll be using this location.I got my wife's car a set of new tires and paid for the warranty for each one. 30 minutes of driving and the rear passenger wheel goes flat. I put the donut on and returned to the shop where I found out their technician failed to install a sealing washer on the tire stem causing a leak. A week later the same thing happens to the passenger front wheel. My wife returns the car this time and was told the exact same issue had occurred. This time they checked all the tires and even replaced the rear wheel (which should have been replaced before, since it showed signs of wear from it going flat while driving).They did not offer any kind of compensation, discount, or remedy. In fact they charged my wife the usual fee to warranty the new tire, which had to be replaced due to their mistake in installation, not a result of my driving or manufacturer defect. Avoid this location. They have poor tact with customer service and worse technical expertise for something that should be routine to them.
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September 2023 by Alejandro Gutierrez
Personally, I have been a customer since 2014 . They've been a great deal of help. If you're in Colton Fontana Ontario, it doesn't matter. They do a great job. I can't speak for everyone, but I do speak from my own experience. I want to say thanks to paul for helping great management. Thank you.
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September 2023 by Jimmy H.
Rouvin is very professional and helpful. Passing thru the area with wonky tire pressure and Rouvin got us set up correctly. Thank you!!!!!!
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August 2023 by Tia P.
Had my Car Towed here today when I got a flat on the rear driver side and simultaneously discovered that my spare was flat as well. Victor was the employee that helped me figure out which tires to get and he was so kind. Not pushy at all and was willing to show me cheaper tires, didn't just insist that I get the most expensive. I ended up replacing both back tires (so that my tires can wear evenly) and replaced my spare with the rear passenger tire. All the staff seemed friendly and happy to help/teach customers. They also all seemed to enjoy being at work which was so calming when you're already in a not-so-fun situation. They only charged me like $2 to dispose of the spare and I believe that the fee is government regulated so they have to. Honestly one of the best experiences I've had at a tire/mechanic shop.Wait time was a bit long but there were a lot of other people in the shop so it was a reasonable wait for the amount of demand.
