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November 2023 by Lynn Gorton
I am HEATED!! I’ve been trying to call Ashley for weeks and so has THEIR customer service department with no answers. I spent ALOT of money when I bought almost a whole house of furniture. My king size bed frame (slates) are falling apart and warped. Even missing some of the middle support legs. My mattress is ruined and caving in on some areas (the springs). Been having back pain the last couple months and now seeing a ortho doc for the issue. I contacted my sales person today and told him I can’t get a hold of the store and neither can his customer service people. Told him what’s going on. He told me “I should have bought some kind of bunkie board for the slates to support the mattress. I was NEVER TOLD ABOUT THIS AT TIME OF PURCHASE. I bought this set because it didn’t need a box spring and was going to “SAVE” me money”. I’m going in person tomorrow after work to raise hell. THIS IS BULL HOW CUSTOMERS ARE TREATED AND PHONES NOT BEING ANSWERED BY THEIR OWN COMPANY DEPARTMENTS. photos to follow for proof.
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November 2023 by Pam Moothart
I fully expect to be pleased with the chair I purchased, but am VERY disappointed about the customer service. No issues in store but I had a question about my order and tried for 2 days to contact the store and couldn't get through. Even their Customer Service center couldn't get through to my local store for me--and they tried! No one picks up the phone! I'm hoping it will all work out but I'd be hard pressed to want to do business with them again. On the bright side, I dealt with two sales people before purchasing (Erum and Chris) and they were fine. I just wish I could have been able to contact the store as I stated.
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October 2023 by Nem Ro
Got all my furniture from Ashley’s in montclair and the gentleman who helped us was the best part of it not even my furniture was the best part we felt like we knew him for a long time his name is Leonard Webster. He deserves a raise or manager position this man should have his own store.
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October 2023 by Tracey Gloudeman
You go there it's like a Car Lot dealership waiting for you too make a sale , and all the Great 50% off specials in Store with tags and Names is one of the oldest Car Salesman manipulation. I am very disappointed in it wondered if they didn't have all the salespersons, could you you get a more nicer sectional then the one they had for 1,000. Now off too a place where your not a fish.. oh and those Sofas that we're 50% off another salesman told us that they have to be picked up when you buy them so where are those 3 customers....
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October 2023 by Jessie Uribe-Ixta
I enjoyed the appointment based pick-up. It wasn't crowded and I was in and out within 7 minutes since my purchase was already at the dock waiting.
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September 2023 by Chris H.
Nice great place had great furniture and great prices.... Phillip S was great with helping me get everything situated
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September 2023 by Nadine T.
Myra was extremely helpful in assisting with my mattress purchase. She was patient and willing to go out of her way to answer any questions I had. Definitely recommend 10/10!
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September 2023 by Tiffany Beauregard
I love this place. They have thee BEST deals. Jackie is amazing. Don't get me wrong Tommy and Krista are good but Jackie is the hardest working employee. Anytime you see her she's walking around helping customers, help load items into the car and even pulling stock. I don't know how she does it. BIG SHOUT OUT!!!
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September 2023 by Felipe Ruelas Jr.
Amazing customer service very kind employees, we went in for a lamp and left with half the store because of all the amazing prices, huge thank you to the loaders who helped get everything on the truck! Definitely recommend checking this place out for yourself.
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August 2023 by Oscar Z.p.
Me and my wife had a very good experience buying a loveseat super fast and easy transaction will definitely be going back for more great buys!! Thanks to the girl that was out on the floor.
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August 2023 by Castle
Amazing customer service very kind employees, we went in for a lamp and left with half the store because of all the amazing prices, huge thank you to the loaders who helped get everything on the truck! Definitely recommend checking this place out for yourself.
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August 2023 by Lilliana Rodriguez
had a good time shopping around, the guy that was on the floor was super helpful was able to score some dinning chair i was on the hunt for at a great price! defiantly will be checking this place out again!
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August 2023 by Steven Soto
Never new Ashley’s had an outlet store, we went to home store they told us about the outlet store next door amazing prices great customer service friendly and a pretty good selection of items. They even help you load your purchase making it easy and comfortable. We will be back soon for the rest of our home
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August 2023 by jose mendez
I've gone to their warehouse and picked some stuff up and they have been so nice and so accommodating to my family and me
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August 2023 by Walter S.
Raquel was awesome , she took the time to help us select our furniture and was very patient also got us some discount - Thank you Raquel