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November 2023 by Jake L.
Abandon hope, all ye who enter. Your old Korean parents probably bank with Bank of Hope because all the other Koreans do. You have my sympathies. Why?-Constant software issues that prevent you from paying bills that require a site to link to Bank of Hope-Extremely slow customer service-They ask you to redo your security questions basically every time they fancy-Secret fees that pop of out of nowhere constantly-They lock you out of your account after you've entered the wrong password twice or so. -If you'd like try having numerous problems with even the most BASIC of tasks with banking, look no further than Bank of Hope. Listen, basically no bank has 5 stars. But you'll find that basically every location they have has 1 stars as a standard.
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April 2023 by Shahla Salamat
Although I enjoyed my stay, I couldn't help but notice that the level of cleanliness in the accommodations left something to be desired. Unfortunately, the untidiness made it less enjoyable to stay for an extended period of time. I would recommend that the management take steps to improve their cleaning practices to ensure a more comfortable experience for future guests.
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April 2023 by Raymond Kim
Great bank! Someone answers the phone when you call and there's zero charge for monthly checking. I mean, that's way better than Wells Fargo or BofA.
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January 2023 by J J
They were very kind, explaining in detail.
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January 2023 by gregorio gonzalez
Predatory Lending bank!! Beware.
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December 2022 by Timothy Short
Went there to try to get a roll of quarters cause I'm from out of town and they wouldn't do it because I didn't bank with them what kind of bank treats people this way what a joke
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November 2022 by red fox
(Translated by Google) I called for a card and they were very friendly. Thank you for explaining it calmly and it was a pleasant day. thanks!(Original)카드 때문에 전화했는데 무척 친절했습니다. 차분하게 설명해주시고 덕분에 유쾌한 하루가 되었습니다. 감사감사!
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June 2021 by murtz r.
This is a recent email I sent them detailing the most frustrating time I have ever had with a bank. They bought my loan and I have been forced to deal with them. I have had late fees over the past 1.5 yrs (January 2020), and have had the loan with Bank of Hope for just over that amount, since Sept 2019. I purchased my home in July 2019 I thought I had taken care of the issue last June (June 2020) and made an additional payment for late fees. (You can see this extra payment on the payment activity summary that I have attached.) I just made the payment to hopefully get my account straightened out and not have any hassles. My payments should have gone down in 2020 as my taxes went down, but instead my payments increased. I had called and this was to have been cleared up and was told it would be. The purchase price of my home was less than what the county was charging taxes for. I even received a refund check from the county for overpayment. I have continued to make my usual monthly payments every month. I received bills in July 2020, August 2020 and September 2020 with $0 due. I do not know why I would receive bills with $0 due and I believe this is part of the problem. Then again in November 2020 I was assessed late fees which have continued since. The entire time I have continued to pay every month, through autopay, the amount of $3214.13. I got a statement on 1/15/2021 that was an escrow activity summary. It stated that I had an escrow balance surplus of $478.88, escrow payments past due of $399.21 and that my regular payments were decreased by about $65 dollars, from $3266.92 to $3201.62/month. The following month I received a refund check for the amount of $478. For what reason I do not know? If I owe $399 why send me a refund check for $478? For the entire time I have been with Bank of Hope I have continued to pay $3214.13 monthly on autopay. Unfortunately I am not given a true online account with Bank of Hope and my payments are just through a payment website. There is no way for me to stay on top of my charges and pay off due balances, I rely only on you all for applying charges correctly. On my most recent statement for May I have an overdue amount of $506, late fees of $25. Even though I am paying monthly more than that is due. Also recently received letters that I have been sent to collections and that now Bank of Hope is not servicing my loan any more. But Bank of Hope is still the owner of the loan. Yesterday I had a frustrating conversation with a Bank of Hope representative, Ameria, who basically just kept on repeating to me that Bank of Hope is not servicing my loan and that I have to call Dovenmeuhle Mortgage Inc. -I am beyond frustrated. -I never asked for my bank to change to Bank of Hope -I have called multiple times, tried to explain that I should not be behind on my payments and have asked for a supervisor. I have been told that the issue will be looked into and I will receive a call back, but no one has yet to call me back. -I now have complaints to the credit bureaus that I have been late on my mortgage payments 3+ times. -As a physician I do not have much free time, but I have been forced to put in a lot of personal time for something that should have been a straightforward process. I should be compensated at my usual hourly rate of $300/hr for all the time I have spent on the phone, reviewing bills and trying to make sense of these errors. Please fix this and clear up my credit.
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December 2019 by RG E.
This place freakin sucks, I received a check from someone who banks here, I came here to cash it they asked me for my Social Security number my phone number and my occupation lol. Then they have you sit in the waiting area for over 20 minutes. Just glad I don't bank here.
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October 2019 by Tegbir Singh
Worst customer service.i don’t think these people know what is customer service.they have attitude problem.
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August 2019 by Alex J
(Translated by Google) Fast and friendly service is great.There is also plenty of parking space and coffee.(Original)빠르고 친절한 서비스가 좋습니다.주차 공간도 넓고 커피도 준비되어 있습니다.
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August 2019 by Alex J An
(Translated by Google) Fast and friendly service is great.
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June 2019 by Christina Sufle'
Went into bank today just to deposit money into an account and was asked for my I.D. and S S# that's ridiculous, I'm not withdrawing, what else do they want my Birth certificate.
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October 2017 by Celina Sanchez
I went in today to cash my check for the very first time since my company doesn't give direct deposit. I spent atleast 15 min before being assisted . Not only that but one man was waiting in the waiting area mad as well, and another guy didn't understand why they took 400 from his account.... I was going in today to cash my check and to set up a bank account, but the service was horrible !! If I could give zero stars I would.. I will never return there again..
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August 2017 by Alexander Park
great and friendly staff, everyone greeted me as i walked in
