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July 2023 by Al Jennings Crown and Gillig Bus Collector
I love this branch. No glass barriers and everyone is friendly. Waits can be a bit long but by far my favorite Citibank branch
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February 2023 by Yuliya O.
Stir clear from this bank they will hold your money and put false claims to block your account. If you want your money to be held and no access then you are welcome to open an account here. This place is a joke can't believe they are still in business. The lady associate there has no idea what she is talking about. Making assumptions and blocking people account is ridiculous. I will file small claims with this bank. She deserves to get fired for acting stupid once all this is set and done.
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February 2023 by Caitlyn L
Someone at this bank allowed someone to take out thousands of dollars from my saving account. I live in NYC and have never been to this branch in my life?Inside job you think? I do!BEWARE!!!Praying this gets fixed immediately!
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November 2022 by Peter Anderson
Cash checks here and have found the staff are very professional and polite.The building is clean and fresh.
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October 2022 by Lester Henderson
I was greeted when I walked in and there was barely any line. The tellers were polite and very helpful.
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June 2021 by Layne Bonine
I am going to write a big review after this transaction gets taken care of. Just you wait. If that sounds like a threat, it is.
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February 2020 by West Coast ABT Inc
Its really challenging being a small business in California. When we started two decades ago we were lucky to have a small bank that knew us on a first name basis and understood hard work. Banks come and go but the nuts and bolts of a business and finance are the hard working people we interact with daily. Ted manager at our Chino Hills Branch recommended we speak with Ana at the Colton La Cadena branch. With ongoing challenges the Citibank Team manages to weave us through the modern banking gauntlet. We purchased our Corporate headquarters with a SBA Loan with Citibank's help. Refinanced the family homestead and now Ana is doing a loan for another place. I would highly recommend you consider Citibank Chino Hills and Colton for personal and business banking.
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February 2020 by Alex W.
Its really challenging running a small business in California. When we started two decades ago we were lucky to have a small bank that knew us on a first name basis and understood hard work. Banks come and go but the nuts and bolts of a business and finance are the hard working people we interact with daily. Ted manager at our Chino Hills Branch recommended we speak with Ana at the Colton La Cadena branch. With ongoing challenges the Citibank Team manages to weave us through the modern banking gauntlet. We purchased our Corporate headquarters with a SBA Loan with Citibank's help. Refinanced the family homestead and now Ana is doing a loan for another place. I would highly recommend you consider Citibank Chino Hills and Colton for personal and business banking.
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July 2019 by Jason M.
I must have gone in on a good day. All these bad reviews i didn't even want to bother. But the line went by quickly and the teller was extremely polite and friendly. She helped me quickly, their stupid customer service couldn't do anything for me. Glad i went in and took the chance.
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April 2019 by Andre Thornton
So I deposit money into the ATM Then at the end of the transaction I get A receipt say I'm Sorry I called customer service and went into the Bank And they told me that there's nothing they can do I have to wait for 10 days To possibly great credit For my deposit And that the investigation could take up to 45 days to be resolved So the manager of the branch call customer service And they told her the same thing But they added because I'm a new Customer meaning that my account has not been open for a while That I have to wait... I'm thinking To myself it's not like I Ask the machine take my money!
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March 2019 by Isabel V.
Trying to get a hold of their branch personnel is the worst! They never answer their phone!!!!
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March 2019 by Arlenna R.
It is me or do these banks make up policies and rules as they go Along. I'm told something verbally, that doesn't add up because I've done this exact same business before with the same bank; "can you please show me this policy in writing or direct me where i can find it?" The response from management, "No i can't disclose that information with you". I'm sorry that doesn't make since! You tell me i can't handle certain business due to your policy; please show me where i can find said policy in writing... i don't mind handling this business elsewhere however i don't like to be bullied or told some BS just to get me to leave or open an account.
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January 2019 by Jaimie L.
Horrible service!!!! Brought my four kids in after Christmas to open kids account only to be told it would cost monthly and they needed $1500!! Called citi and they said this is not true since I have an account it will be waived. He didn't even try to help me!
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November 2017 by Ann Ostarch
I read the reviews b4 I went there this morning & they were all bad. But when I got there, the teller was so nice, polite & helpful. He was the only teller open but when other tellers noticed it was take longer with my transaction they jumped in a window & began helping others that were in line behind me. Was great customer service for everyone who came in there while I was there. Big thumbs up!
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November 2017 by Jerome Rodriguez
I am a small buisness owner doing buisness out of Colton. I am 3rd generation Colton and believe buisnesses like this need to be kicked out of city. Like I stated small buisness owner so deposits are a everyday occurance. One check I deposited came up fraudulent so the bank decides to put a hold on my whole account. Even though I had way more funds available over the check deposited. They caused a multitude of bills to bounce and could not release any of my earned funds. Thank you Citibank for causing a new buisness owner to fold. Thank you for taking my money from my sales.