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February 2024 by The Mess Ender
Mitchell Rohrer is a horrible advisor. My mother recently passed away, and during the transition, He did not advise me. He did not call me. He didn’t even send a sympathy card. My Papa opened this Brokerage account and put it into a trust in 1997. My last phone call with Mitch was very disturbing. He said many things to me that were inappropriate. He was verbally abusive and callous. His assistant Sharon basically told me to liquidate the account. I’ve been with Wells Fargo since 1974.Update. Wells Fargo closed my checking account due to the inability to handle this internal issue.
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December 2023 by Angela Gayheart
My family and I had a disappointing experience with the Wells Fargo branch in our small town this year. It's disheartening considering our longstanding relationship with this bank and it's employees, spanning almost 70+ years. I have fond memories of going with my great-grandfather and grandmother to the bank and enjoying a cookie from the friendly employees while we waited on our trips as a child. Sadly, the bank has changed, and now it lacks basic amenities like seating for elderly or disabled customers. I encourage others to explore alternatives like credit unions, where ethical practices, customer and employee appreciation, and customer protection are prioritized.
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December 2022 by A H
Ive always been helped in the best way!
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May 2022 by Natalia Garcia
Went into the bank to change my checks because I wanted my money that day and didn’t want to wait a day l if I had deposited it at the ATM, but was told by a semi bald MALE that next time to deposit my checks outside so I don’t go into the bank in a rude way when it’s CLEARLY HIS JOB to work at the bank because he’s not doing me a favor by doing it It’s HIS job. Not only that but made an appointment to open my sons account like they said and I showed up and they said my appointment didn’t exist.
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April 2022 by Debra Swanson
This bank has some dishonest people.
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April 2022 by Whiskey Tango
Incompetent.
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October 2021 by Randy Chrisman
Apparently they don’t know how to answer the phones anymore...
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July 2021 by Toronto Donto
It was ok tellers were nice and fast I would give 5 stars but entrance from main street closed you have to enter from the back which makes it confusing
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August 2020 by Walter R.
With both business and personal accounts at this bank, I expected decent service. Their on-line banking is horrible. Can't transfer $$$ to non Wells Fargo banks, without a degree in computers. Went to bank to get a "real person's" help. Too busy to accommodate me. I'm in a small town where banks are rare, but I WILL be looking for one with better service. Like my other bank in Texas. They are great! Maybe it's just the "California Thing". To be honest, I have had very good friendly service from the clerks, but when you need to do on-line banking (which I do a LOT of) I need a better bank.
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July 2020 by Henry G.
The staff at this branch go out of their way to be helpful. I give this branch an A plus because of the courteous, respectful, compassionate staff working there. If it was for Wells Fargo I would give a much lower rating since most of their policies stink
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January 2020 by Noelle J.
If I can give this Branch zero Stars I would matter of fact I would give it a negative 10. This is the most racist bunch of individuals I have ever encountered in my 38 years of life on this Earth. I have been a Wells Fargo employee since 2008 I have been a state of California employee for 14 years. This is the second time and a matter of 4 months that I have been either told no, laughed it, humiliated, an treated as if I was a thug on the street. Both times the teller who helped me was Rebeca Ayala. So this particular time on December 31st approximately 3:20 p.m. I enter the branch with my state of California payroll check that was dated January 1st which we all know is a holiday when I handed her my check I told her I wanted to deposit and receive 400 cash back she circled the date on my check and handed it right back to me and said it's post-dated. I said okay and. I truly did not know what she meant because every Bank employee knows the state of California hands payroll checks out one to two days before the date of the actual check. I have never in 11 years had any issues depositing my check or getting cash back. And that's at every branch and even at any Bank in the state of California not even just Wells Fargo in particular. I asked for a supervisor and she told me there was none I said wait a minute so there's a bank being operated with no supervisor? She stated to me that they went home already I said there has to be someone in charge. And the teller Raul Curiel next to her spoke up and said it's the holiday we close at 4 today and he asked me to come to him so I went over to him he looked at my check and said oh no I won't even put my number on that. Although I was super frustrated I did not yell I did not curse I specifically try to debate with him and let him know that I have cash checks in the past I have deposited checks in the past with no issue so why is it a issue now? That is when Rebecca laughed at me and told her next customer... so it's going to be a long day today and she looked at me. Next misses Cristina Diaz came over to me looked at the check and said let me call my manager so she called the service manager Janelly Ramirez. When she called janelly on the phone janelly told her no to not help me. I said why don't you guys look at my account and see that I have been depositing checks every month before the date of the check and have never had an issue Cristina said yeah I saw that but maybe that was a one-time courtesy I said excuse me a one-time courtesy how is that possible? So I've been getting one time courtesies for the past 11 years as a wells fargo customer? She said I'm sorry I don't know. I said you know what I'm going to get a lawyer thank you for your time. she asked for my contact information for the branch manager to follow up with me I specifically stated no thank you my lawyer will because this is discrimination I was the only one in the branch turned away at that specific time. I watched every customer with checks not having a problem at all. This was the absolute worst and most embarrassing experience of my life. And the sad part is I made it to another branch almost an hour after closing and they deposited my check with no problem the service manager came out of the branch and helped me after the doors were locked.
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January 2020 by P K California
I had bad experience in this bank. Employees are too slow and nobody helping to their customers. Long time wait.
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December 2019 by Charles Baker
I was treated very nicely with kindness and understanding . Always a pleasant and quick visit.
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December 2018 by L M
(Translated by Google) Very good service and kindness on the part of all employees, it feels really good.
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May 2018 by Justine E.
My favorite Wells Fargo to go to. Every employee I encounter is kind, professional and simply happy. Iv been a customer for 9 years. Iv been to countless branches and this is my favorite. Fast and efficient. The manager here is doing something right because his employees have it all together when I come in.