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February 2025 by alex zazu
If your doctor sends a prescription here for you do anything you can to get it sent literally anywhere else.
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February 2025 by Gabriel Gutierrez
Worst pharmacy I’ve ever dealt with. The nurses for the most part are pleasant. However, speaking with the department that fill the prescriptions is ridiculously painful; from the staff to the supervisors. I have to call often to make sure medications are filled & shipped. I have spoke with 2 separate superivsors, Steve & Kevin, both horrible with bad customer service.
Best thing we did was to leave Acaria to a better pharmacy. Wish my provider never set up my initial fills with this hack of a pharmacy.
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February 2025 by Karen Smith
This Pharmacy recieved my perscription on Dec 22 and as of today Jan 27 I have not been able to get the medication so I can get a shot in my knee. Go somewhere else if you can. The people on the phone when you first call are so nice and try to be helpful but they can only do so much.
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February 2025 by Chase Lockwood
I received an approval for my medication in early Dec. and have been trying for about 7 weeks to get it filled. Have been calling 2 to 3 times per week and each get I hear a different reason why the med can't be shipped. I've spent hours on the phone with them. They must get a kick back for what they don't fill. I pay for insurance which is owned by Centene. Acaria is owned by Centene. I can't physically improve without this medication. Shows how much they care about their customers. Perhaps a class action suit is in order.
Addendum:
Acaria called me within 15 minutes of leaving this review to schedule my delivery. Isn't that a coincedence?
Addendum ll:
All lies. They repeatedly promised my medication to be delivered today the day I need it however it has not been sent yet. Frankly they will tell you whatever it takes to get you off the line. The left hand doesn't know what the right hand is doing. I can't believe how incompetent they are. Don't trust them.
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February 2025 by Will Tambo
Might be the worse possible experience as pharmacist i have ever had to deal with, have delayed every month for my patient for the past 6 months. Absolutely awful customer support.
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January 2025 by Nancy Jacobson
So happy I am on my last prescription. Nightmare to deal with. I had to plan for their incompetence so I wouldn't run out of meds.
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October 2024 by Stan Kantrowitz
Very difficult to deal with. No app. Website is below subpar. They keep calling me about refills that I repeatedly told them I wasn’t ready to order. Then they deleted me from their system so I had to go through the hassle of starting over. Extremely frustrating.
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October 2024 by Jennifer Rhein
Zero stars. This pharmacy is awful. Every month I end up having to call them to ship my medication. These calls are 45min to an hour long. They wait until the last min to run claims ext. the patient care associates have no idea what’s going on. I’ve had to file a complaint against twice. Once for HIPPA.
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September 2024 by carolina cervantes
Worst customer service pharmacy I have ever experienced. Constantly having to call and being in the phone forever with a person to assist with ordering a medication (that has been the same for 2 years) every month is so ridiculous and lack of service for people w busy lives
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September 2024 by Jerry
Garbage. I wouldn’t wish my experience with his pharmacy on my worst enemy. Chemo medication 2 weeks to get shipped. Then didn’t get shipped. They did get shipped. Pre authorization apparently is foreign to this place. My oncologist spoke with them at least a dozen times. If it’s life saving treatment medication your waiting for, don’t risk it . Supposed to get get texts regarding scripts , didn’t. Supposed to get emails. Didn’t.
Good luck speaking to someone in the USA that you can understand to try to decipher the chaos you will endure. I would avoid like the plague.
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September 2024 by Ellen Bradley
Avoid using this pharmacy at all costs. If I could give a zero I would. They have no idea what they are doing.
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June 2024 by Jason Swenson
If this location is as bad as Tampa office, find a new pharmacy. Will save a lot of hassle
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June 2024 by Lori C
I have used different specialty pharmacies throughout the years, this has been the worst one to deal with. They have missed the last 2 shipments of my medication. If you have any choice but this company I highly recommend you use anyone but Acaria.
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April 2024 by Lucas Lockhart
If I could give a 0 star I would. My insurance before used optum and cvs specialty. I thought those were okay... not great but okay.This company is horrible. None of them knew how to verify my insurance. My medication is due and it's been a month since I had this insurance and they have only gotten to the step of verifying the insurance when I already gave them a authorization approval from my insurance company and my Dr office.My Dr office my insurance and myself have all been calling For the past week and a half with urgency so I don't get hospitalized for missing my medication...
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April 2024 by Sam S
Acaria Health is an absolutely horrid company. Their customer service has been outsourced to another country resulting in reps that are difficult to understand and know nothing at all about how businesses (including shipping companies) run in the U.S. Those outsourced reps make stuff up, disconnect calls, don't complete orders and don't call back despite insisting on a call back number "in case the call is disconnected."Araria puts getting every penny from their customers well ahead of competently performing the very business function they are paid for. Part of their business plan includes forcing their clients to become unpaid, unwilling employees because the process will not work if you leave it up to Acaria.Acaria should change their company name to "Misery Health", because that's the experience they provide for their customers.
