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August 2025 by Shraddha Sagare
Worst experience ever …I’m extremely disappointed with my recent experience at the Adidas Outlet. I visited the store last night and bought a jacket just before closing time. Due to the rush, I relied on the staff for the correct size, but unfortunately, I was billed for and handed over the wrong size.
Now the jacket is too small for me, and when I went back to exchange it, the store simply refused. This is not the kind of experience I expect as a loyal Adidas customer. The store manager, Mr. Praveen (RM), who gave me the wrong product, is denying any resolution and not taking responsibility for the mistake.
This kind of careless service and lack of accountability is unacceptable, especially from a reputed brand like Adidas. I request the team to kindly look into this and offer a proper solution — either an exchange or refund. Ignoring genuine customer issues can damage long-term trust and loyalty.
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July 2025 by Bernardo Chavarria
Convenient and fast service
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May 2025 by Wanda Wanda
Friendly staff a lot of choices but mostly past season colors. They did have a good selection of Sambas
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May 2025 by Dania Figueroa
Employees in this location are very rude and not helpful..
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April 2025 by jocelyn b medina
The worst customer service ever beginning with the manager, Diana. I shopped at the store on Saturday, April 19, 2025 and spent $192.86 and I noticed that there was a second charge on my debit card $192.86 on April 20, 2025 as well . I went to the store to Speak to the manager this morning and she said she couldn’t resolve the issue that she was going to send me an email along with the finance department and nothing has been done yet. Be careful when you shop at this store because they steal customers money. Sad to notice they have bad reviews and hasn’t improved at all.
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April 2025 by Jayden Han
Great adidas store, lots of soccer jerseys
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March 2025 by Nutri Steph
I was pretty disappointed with my visit to the Adidas store at Citadel in Los Angeles. I expected to find a wide variety of sneakers, but the selection was surprisingly limited. Most of the styles I was interested in were either unavailable or only offered in a few sizes.
The store itself was clean and organized, but the lack of variety made the shopping experience frustrating. I asked a staff member about certain models, and they just told me that they didn’t have them in stock without offering to check availability or suggest alternatives.
If you’re looking for a specific pair of sneakers or hoping to explore a wide range of options, this might not be the best Adidas location to visit. Overall, it felt like a missed opportunity, especially considering the size and reputation of the Citadel outlet.
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February 2025 by Fonouvdior
It's all adidas with great deals. This adidas outlet store has a lot of soccer jerseys and discounted shoes
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August 2024 by Chloe Pham
I'm deeply disappointed by the unprofessional management. I waited in line for 20 minutes like everyone else, then when I come to the cashier and the manager tell me I’d have to wait another hour and 30 minutes? She claimed there were too many customers ahead of me and my things will take too long to finish. I’m buying 10 pairs of shoes for my family—how on earth could that take an hour? This management is a disaster and needs to be replaced immediately! I will never go back to that store if they keep that management !! No STAR if I could!!!!
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August 2024 by Geo Franco
They have a large selection of shoes. The prices are high. The service was bad. The female employee at the register was rude.
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July 2024 by Angel
Great customer service from Alfonso! He helped me buy 2 pairs of shoes and gave me good suggestions and took his time with my needs.
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June 2024 by German Gonzalez
Karla gave bad customer service
I ask for help and she was not able to help me. She said too bad and walk away, so Rude!!!
Overall this store is good but be prepared to help your self
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June 2024 by Luis Sanchez
Horrible, tbh they had a pair of shoes I really wanted in the "50%" area with no box, just a zip tie. I get to the cashiers, and they did not grant me the 50% off. The cashier's shared that they could not go lower than the $129.99 and I asked why were the items advertised and displayed in the 50% section. They didn't really care and shared that maybe an employee put them there by mistake. This is the same reason why I continue not to buy from Adidas. FALSE ADVERTISEMENTS!!
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June 2024 by Silvia Ajcac
I am completely disappointed in this store, you cannot enter with bags from another store because the security woman follows you and is behind you, harassing you even though someone steals from them but I have been shopping for 12 years and this has never happened and I told her so. Hello, lady, do you want to check my bags so that you can stop following me? We no longer buy anything with my family. I have always spent thousands on clothes and shoes a month but I will never return to this place and I do not recommend it.
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May 2024 by Yamilette Balderrama
Great great service Alfonso. Keep providing that customer service your great! Thanks for helping us find everything we needed . Leaving the store with 8 pair of shoes .
