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March 2024 by Fahad Sulaimani
thanks to jesusgood emplyehe helped me a lot in choosing my jeans
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January 2024 by yegaíl montiel
The 2nd place where I found pants in my size: 28x32XD
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January 2024 by Merili Avila
I felt the managers eyes on me as soon as I walked in the America Eagle store. I had a black plastic bag on me with a return item from another store, so I guess that was reason enough to have people follow me around in the store. I was there with my mom, and she felt so uncomfortable, so we ended up leaving without buying anything, which is a shame because they had a good sale going on.
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January 2024 by Juan David
Good prices , good attention
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September 2023 by Tammy L.
Very disappointing to know that people working here are not very helpful. first I will like to say the items I order for pick up is aerie and they had me walk to the American eagle side to pick it up. that's fine but the fact that the girls on the aerie side are just talking and not helping when there's customer that's questionable. Second I pick up my items that were ready but one of the item has not yet been shipped so I ask the sales associate about it but she tell me every shipment is different when my order was placed on 9/5 like it's two weeks already. the fact that she said it without checking the system makes me upset. SO I called customer service luckily that was very helpful and the customer service was not the store phone number. so the customer service told me the item was delivered on 9/15 to the store. Does that means no one is taking packages at the store cuz it's 5 days already? So I would really like to know what people are doing at the store. And the girl that helped me at the store went back to check in the storage but can't find it. I hope someone that manage this place will do a better job and actually read my review.
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June 2023 by Nikki W.
I had a problem with my account acting up when doing a return. Stephanie was amazing, patient, and kind. She was extremely knowledgeable and kind on top of that. Definitely will be coming back to this location.
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May 2023 by roza nyc
Was great experience. Thanks for Joann for helping me to find what I was looking for. She tried so hard to find my size. She just mad my day. The pants just meat for me. Keep your beautiful smile I’m sure you are going far just for that. Great customer services. Returning soon for more.
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February 2023 by Jack S.
This is the worst American eagle I have ever been to. Every time I come the employees are never helpful. I went in tonight and it was dead due to the rain, they had about 15 employees and none of them offer help. The aerie side is no better all the girls there have an attitude and don't help.
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February 2023 by Matthew T.
I want to thank Daniela so much for making my exchange so painless and smooth today. Appreciate it so very much!
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February 2023 by Julissa R.
I went in yesterday in search of leggings and I had no idea what to look for luckily I got help from the manager named Mirka. Her customer service is unbelievably excellent. She was incredibly patient with me. She was kind, professional and she even gave me some recommendations. I walked out a very satisfied customer with four pairs of leggings. Thanks for her recommendations that I love. I highly recommend if you do shop at this American Eagle/ Aerie to get help from her. To be honest with you I do feel that majority of the associates there would have excellent customer service as well, considering that she's their manager. I will hundred percent be returning to this store for future purchases and I'm hoping I can get more future help from her.
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December 2022 by Danny Martínez
American Eagle at Citadel Outlets is the best. The clothings are all amazing!American Eagle en Citadel Outlets es el mejor. ¡Las ropas son increíbles!
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May 2022 by Merrit
Nice clean store with a wide selection. Found a few good deals on men’s t-shirts; $12-15.My only complaint is the purposely deceptive 50% off stickers all over written in a size 120 looking font with a tiny 8 font looking size clarifying that you must buy a second pair to get that 50% off.After a day of shopping, I was not looking too closely at the signs and just assumed it was as it appeared from a distance.Only when we got to the checkout and my wife asked about it, were we told we were mistaken.My wife wanted to cancel the purchase, but I had been waiting in line for a bit and so I just thought, “Whatever, just give me them anyway. I’ll pay the extra $25.”I actually had to go back and look at the sign again to see the small print. Sure enough, it was there, but not in any obvious manner.At dinner, my wife and I talked about how Oakley had the exact same deal, but it was blatantly clear what they were offering (kudos to Oakley; fail to unAmerican Eagle).The more we talked about it, the more shammed I felt over the deal. Then I figured, “If I fell for it, how many other people have fallen for it and didn’t even check the price, assuming they got the discount? How many other people have waited in line, found out it wasn’t really 50% off on one item, and then bought it anyway because of all the trouble they’d already been through?That’s it. I’m taking the stuff back and getting my money back. In fact I’m not even keeping the stuff I got a good deal on. I’ll get a refund for those too!”Went back, gave them my receipt and said I wanted to return it all. The lady never even asked me why, so I volunteered the reason why. Then I added, I’ll bet I’m not the first person to have mistaken those signs to mean 50% off the item you purchase.She admitted others have also been mislead by the sign.
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May 2022 by Kelly Gonzalez
Great store , lots of options ! Friendly staff . Giselle was super amazing at checkout ! Definitely recommend checking out this location!
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May 2022 by Leslie T.
Awful management. Store is very dirty. Walked in and a employer was wearing a bra, very unprofessional. Definitely recommend Del amo or Glendale location don't waste your time at citadel. Same promotions.
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February 2022 by EL Mashingon
Customer service is phenomenal here! Kudos to Chris I am beyond happy with the service provided and the styles here are always up to date with what's "in"
