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July 2025 by Chris Hatley
Update 7/31/25 still no refund and it’s been 8 months on nearly $4k. Called again today and only person that will answer is sales. Today she put me on hold and never got back on the phone. This place is a joke and a fraud. Please if anyone is willing to file a class action lawsuit against this business for shady practices and fraud, please reach out to me at Finish Line Diner Camden Tennessee. They refuse to pay me over $4k worth of equipment that I have never received going on 5 months. I see there are several other businesses that this has happened to. Let’s get together and make them pay for screwing so many people.
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July 2025 by steve shockley
DO NOT ORDER FROM THEM!! I ordered new shelves and hangers, paid for them and never received. They 'canceled' the order, never refunded it, will not answer calls or emails. Bunch of crooks
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July 2025 by DennisandKristin Gillespie
Ordered a big fridge for our new dental office. They promised delivery by a certain date and were a full week late.
I called and emailed for 2 weeks leading up to the delivery with an update, and nobody would follow up properly or get back to me in a timely manner.
Then it was dropped off at our construction site in the packaging. The delivery company said they would not unbox it or move it in to the building.
Find any other company to buy supplies from than this one!
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June 2025 by Raul Rodriguez
They quoted me for a T28R and gave me a West kitchen.
They knew about the change that I never approved for and claimed the one they gave me was more expensive and it is not.
I still told them I would keep the product but to refund the difference of 300 dollars and nothing.
Watch out when you order and double check your equipment before you leave the warehouse or delivery guy leaves. They will sell you something else from what the quote is originally.
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June 2025 by Rachid
We buy things here in our coffee shop and one of our gas flat top we buy here damage until now this is the first and last to buy this company
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May 2025 by Shail Shah
Do Not buy any freezer or anything from this site. I baught 2 freezer for almost $10,000 both unit and stop working and they are not answering their call at customer service and when you press 1 for sales they do answer the call but the lady who answers she lied on face and don’t want to help but transfer to other department and again they don’t answer call. So no solution for that. I am about to hire consumer lawyer who can whoop their ass in the court and about to file big $$$ lawsuit on these company.
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April 2025 by AZGHAR ALI
this company is not ansurong phone and not resolve delivery item very bade service
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April 2025 by Bobby Ellison
Damaged equipment don't trust them
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March 2025 by Cecelia Guo
No customer service. I bought a unit 2 months ago, it's having some issues, so I called in since it's still in warranty. No one responds to my email and no one returns the phone call. I am going to report this business to BBB, i think it's sort of a fraud.
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March 2025 by Tony Duan
Buyers be cautious!!!!!! This company should be going out of business Immediately.
Advertised as commercial products but no proper certifications at all….. This is fraud!!!! Refused to return or exchange. Piece of junk quality and customer services. Nightmare experience. 2-star in Google and F rated @ BBB, you already know what you’re dealing with!!!! Under-covered with a different brand (west kitchen) try to scam people in the shadow.
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February 2025 by Edgar Gomez
DO NOT BUY!! FREAKING SCAM. Order a fridge from them. Requested a refund. They do not answer!
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January 2025 by Steve Tan
Ordered for $15,000 in equipment's. One of the salad prep table came in dented. Tried to email them and called them several times, never got reply. Very poor customer service. Very disappointed in their customer service. Not worth it to buy with this company.
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January 2025 by Wajahat Iqbal
Worst customer service. They are not willing to provide any tracking info for ordered product even after 12 days of order. When I call to check on shipment, they keep saying should I cancel the order after wasting 12 days.
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January 2025 by 朱丽瑜
My restaurant bought a new refrigerator, but it is broken. I called customer service and told them that the refrigerator is broken. They told me that they would contact us to repair it. After that, I could not contact customer service and they did not answer the phone. I think this is a scam company.
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December 2024 by Chicken Shack
The worst equipment company i have ever deal with.
1st when I purchased my reach out freezer
They refused to put the freezer inside the shop they left it outside,
Them 6 months later I have a problem with the freezer, I called the customer services and when I say warranty they transferred to different departments that they never answered,
No calles no emails nothing at all.
I have tried about 100 times.
Rude customer service bad bad really bad
Still not fixed
