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September 2023 by M/ Young
Went to citadel to shop fossil bags and their store is CLOSED boxes and empty space.
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September 2023 by Cena T
misleading and closed until End of October as sign suggests. please update it on your Google map. drove 1 hour to here.
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September 2023 by Laura
Store is CLOSED!!! I drove all the way out from Long Beach to have my watch resized only to find the store was closed!!!
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August 2023 by Faride Aldana
They adjust the size of your watch and engrave it for free in store!
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June 2023 by Luis Hernandez
Last year I brought my watches to get a battery replacement, no charge. This year, $10 each watch. The attendant got mad when asked when the change happened and call me a liar straight to my face. No more Fossil watches for me, they don't even stand for their customers in something as basic as a battery replacement.
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March 2023 by Joanna Smith
Awesome service, Anna and Hector very friendly and very attentive. I purchased this phone crossbody and it’s well made. I am very impressed with the customer service I received in this place. I highly recommend it, they give you time to shop and look around.
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March 2023 by Raymi Shimizu
Good prices, but terrible costumer service. Nobody cares. Short staff. Definitely not recommend
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January 2023 by N M.
Ana and Yesenia came thru again. I keep coming to them for their quick and great service. Keep it up! Always recommending this place
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January 2023 by Hasnain Khaku
We have been dealing with this store for a long time. The best feature about this store compared to their other stores is the customer service that we get there. Last Saturday, we were trying to get help for a watch, and 3 different people helped us finally,Lisette Cruz, the Manager took over and did a great job in getting the situation resolved. She knew everything about the store and helped us out. Thank you Lisette.
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January 2023 by Ma Theresa Valdez
Good quality and very convenient...stuffs are friendly as well.
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January 2023 by allan caravantes
Staff was friendly and helpful. Highly recommend shopping here!
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January 2023 by J C.
If I can leave more than five stars I would gladly do so. The staff here is the most patient and friendly staff I've ever encountered. Even in my indecisiveness they were willing to answer all of my questions and took the time to help me make a decision. If it wasn't for them, I would not have walked out with a purchase today. Daniel Lopez in particular was extremely patient with me and made sure that I was completely satisfied with the purchase. He was willing to go above and beyond to make things right and in all honesty, he provided the best customer service I've seen from an outlet retail store in all my life. I was extremely satisfied with my purchase and would wholeheartedly recommend shopping at this particular Fossil store. Fossil at Citadel, thank you for the positive shopping experience.
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November 2022 by Edwin Miranda
Great ??Prices For The Watches ⌚️
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October 2022 by Ron Reyes
My son bought 2 watches here one for him and the other for his son nice store and everyone was helpful
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September 2022 by Rude Boys Motorsports
Great spot been going here for years ! Got a watch in 2019 my warranty expired but these people where nice enough to keep my first fossil watch and offer me a 50% off on my next purchase due to being a loyal customer I felt so good I ended up buying 2 more!