L'OCCITANE EN PROVENCE at the Citadel Outlets provides a truly fantastic and positive shopping experience. The store is spotless, well-organized, and easy to shop in, described as being like a costco of L'Occitane with ginormous sizes of many favorites and great deals. The staff is consistently noted as exceptional, extremely friendly, helpful, kind, and knowledgeable. Associates are genuinely warm, personable, and pleasant, offering honest recommendations, explaining products, and patiently answering all questions. They are happy to tell customers about gift-with-purchase offers, mystery bags which are an incredible deal, and ongoing sales. The service is top-notch, with staff going the extra mile to make customers feel special. This includes providing complimentary samples, gift boxes, paper, and tissue, with the tissue paper even sprayed with a signature scent. The level of service is rare, with associates offering to inform customers of future specials and assist with shipping. Customers enjoy sampling the wide array of scents and products, including iconic items like the lavender hand cream in the metal tube and the popular Cherry Blossom and Sakura lines. The overall experience is wonderful, enjoyable, and memorable, leading customers to highly recommend this store and eagerly return.
