OnTrac provides an affordable and speedy ground delivery service. Experiences with the carrier can be a hit or miss. Some customers report packages being lost, while many others have their deliveries arrive unscathed, on time, or even early. Occasional delays are noted, but packages generally arrive in a reasonable time and in good condition. Tracking is described as good. In one instance, a delivery required a signature and ID check without prior notification, which was resolved with attentive and apologetic customer service that ensured delivery the next day. Overall, the service is seen as reliable by many, despite some inconsistencies.
