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March 2024 by Alma Rodriguez
Mediocre Customer Service!I went in there in two different occasions to buy strawberries covered in chocolate and both times they told me the wait time would be 40 min for the chocolate to be ready. The first time I went around 6:00 pm and they did not bother to ask how many I was buying. Mind you they had chocolate ready, because there was a staff working with chocolate. I felt that was a bit excessive and left. Second time I went in there around 8:00 pm and they told me the same thing, that it would take 40 min for my order to be ready. I started to ask questions because I didn’t think it was good customer service that they did not have them readily available, and that it was a very long time to wait for them to get done. They told me to call more than 1 hour ahead to order them. I decided to leave empty handed. Then, I called another store and they told me it would take 10-15 min for them to be ready. It just proved that the staff at Citadel were just not willing to help.
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January 2024 by Juan David
Delicious !
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December 2023 by Pablo Martinez
Nice and friendly crew to greet you and great chocolate delights to finish off your
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June 2023 by Bella Bella
Don't trust them when you ask them how much are the chocolates. I just asked them how much were the M&M and Orea bark and was told "it depends they can range from $4 to $6". I said ok and ordered them along with other items. I later checked the receipt and they were were like $8 and $10. I asked the girl again about the amounts and she just kind of apologized and said "oh well it depends on the weight". Like WTH then she should have warned me when she was weighting it smh or been honest from the beginning. Like I already thought the $4-$6 was expensive but my kids really wanted the chocolates, but for that real price I for sure wouldn't have purchased them. SMH.
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June 2023 by Jaime Guzman
The chocolate was of good quality. My kids liked it.
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April 2023 by Candice R.
The best caramel apples around. it's beginning to be a problem. They are delish. Thought it was a pregnancy craving but now it's a weekly addiction.
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April 2023 by byang20
I wandered in there while shopping around Citadel and was pleasantly surprised. The assortment of chocolate covered strawberries and candy was perfect for a quick boost. The customer service was amazing as well.
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March 2023 by Valerie S.
Oh wow I just feel like I'm in. Heaven. Eating snickers candy apple I got today heavenly delicious its to die for I coming back again I definitely recommend it
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March 2023 by Jing Huang Lim
Very interesting chocolate shop amidst all the outlet stores here. Their granny Smith apples are very interesting and good!
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February 2023 by Gohar K.
The only place I get caramel apple from. Can't pass by it and not stop by. They make it so good. It's always fresh, soft and delicious. And they really do pick the best apples to make them. Crunchy and a bit sour that goes perfect with the sweet caramel. What a nice treat after walking around for three hours or so.
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February 2023 by grim reaper
Busy place , got a caramel covered apple was great. Service was fantastic. Highly recommend this place .
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January 2023 by Carla Dorsey
Pecan Apple was Grrrrrrreat. Reminded me of 2000 when I use to treat me to one each Thursday. Smiley FACE????????
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December 2022 by Franklin M.
This shop always has a line and I can see why because as soon as you walk in the smell just puts a smile on your face. We bought the Caramel apple with peanuts and we asked for it to be cut in slices. The price is a bit high at 8 bucks but for a quick delicious treat it's worth it.
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December 2022 by Reynaldo Valdez
Worth every single bite! Crisp green sour apples covered in caramel and almonds. My kid loves the reeses pieces apple.
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December 2022 by Sunshine M.
Purchase candy for family and one raspberry truffle for myself. The guy charge me for everything except for my raspberry truffle which I wasn't informed until after the payment had processed. He asked, would you like for me to charge you for the one candy that I forgot to add to the bill? What kind of crap is that. Do you want to charge me for a candy that you forgot to add to the bill? In addition to a $.30 fee. How incompetent. Your mistake and you should have caught your mistake. Manager wasn't any better. Straight foolishness. It's not hard to calculate the candy that's right in front of you.