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February 2024 by Victor Gil
Pick ups are late every single day that I've been on the tforce account...
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October 2023 by Brian C.
No show, no call twice. Signed up for the email notifications and it gave me wrong and outdated info. This place is a joke. Going to try and pick it up myself now. Review on how that goes next.
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March 2023 by Adam Levy
Getting used to the way this terminal operates initially was difficult - we struggled at first getting through to someone in operations who could set us up with our unique pickup needs.However, once we got a sense of how they operated, they have performed perfectly. They run a tight ship and a smooth operation, and our company is grateful for that. There are only a handful of LTL companies on which we can depend for actually smooth operation and I'm quite happy to say this is definitely one of them. I've been quite impressed at how this carrier has developed since it became TForce, and we're happy to continue to send business their way.
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October 2022 by Hmida Tashaaa
This terrible facility , my appointment was 11 pm and they told me get out of the facility because they are working on it and come back after 2 amWhen I came back at 2 am the load was loaded in the wrong trailer own by other company they don’t care about your trailer this the worst company in the United States. The facility name is Tforce / ups. It is terrible place and best place to waste your time right is 6:22 am and I am still waiting for the load I have been waiting from 11 pm yesterday to right now and They asked me to move trailer not mine to the dock instead asking yard move doing this job. I have to do his job. This is unbelievable experience. It is going to be my last time to be here.
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October 2022 by Shaheen Ghazaly
took many phone calls. even though you asked them to call us before the delivery, they never do. one simple phone call prior to the delivery would have saved me couple of $$.
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September 2022 by Connor Sharkey
I have been working in the industry for a few years as a freight broker and have never met someone as helpful as Tracy in dispatch.She has been an absolute pleasure and has gone above and beyond to help myself and my customer out. Some of the best service I've ever experienced. Thank you Tracy!
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August 2022 by Roberto Salazar
I got to give it to These Guys these are hard workers especially the delivery guys they work non-stop I think the company should give them like a big bonus
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July 2022 by Daniel Cremer
**NOTE: I AM NOT A TRUCK DRIVER, JUST A GUY PICKING UP A PALLET**Let me tell you, this company it seems impossible to get anyone to contact you, and from the candid responses of employees that is an undeniable truth. However, if you take a chance and go down to the office you will be greeted with great service. Security at the gate, was not helpful at all, but not at all rude. I arrived at 8am which was too early as they were busy loading up the out bound trailers. Tracy helped me in the office, she was the best. Wayne loaded me up, true professional.I only hope they can improve their messaging on their website/ phone lines to better assure novice freight customers like me.Hopefully this review is helpful to others in my situation, it isn't that bad and the humans working there are nice honest people once you get to talk to them.
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July 2022 by Jordan Mitchell
My package has been at this facility for days and no matter how many times I call to schedule a delivery for my package, I'm given a runaround.
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April 2022 by Jorge Luis
Really bad experience….!!!That stole my trailerThey send my trailer with out permission to another state….!!!They don’t want no responsibilityThat stolen my trailer….!!!I never recommend this companyand please think about to drop your trailer inside the UPS locations…
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January 2022 by Metatronics LLC
HORRIBLE!!!!!! Was not able to pick up my pallet and had to get it returned because 1: they never contacted me to let me know that they were at my location like most freight companies do! 2nd: when I tried to pick it up I was hung up on over 10 times trying to schedule a appointment!
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January 2022 by 32 “Thirty-Two”
Instead of UPS freight, try burning your money and tossing your crate into the nearest lake; you'll get roughly the same results, but with the added benefit of knowing where your shipment is.Wish I had seen these reviews before we used them a few weeks ago, because they are actually worse than what the other 1-star reviewers have detailed. Our package should have been delivered next-day; it's been at their facility for 15 days now.Despite telling them we'd have someone pick up our crate, as well as having the trailer number, tracking number, and two (2) employee names to reference, they made our customer's driver sit for an hour before they told him they would not be able to unload our crate from the truck and it will be delivered Monday.Do I believe this will be delivered on Monday? No.Do I believe blind cats could run this operation better? Yes.I will never, ever use UPS freight again.
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November 2021 by Griselda Gonzalez
I scheduled a pickup on Friday, they never showed up. I called Monday and was told it got rolled over to that day, again.. never showed up. I called Tuesday and rescheduled online. I was told that the first shipment was canceled because there was no-one there to hand them any pallet which was a lie since I set the pickup time 2 hours before we close. The second pickup was also canceled because they don't have enough drivers. I rescheduled a third time over the phone with the customer service rep and was told he noted on the schedule that we had a pickup discrepancy and that they would pick up today (Wednesday). Again, no pickup. I am NEVER using this freight carrier and would highly advise EVERYONE to stay away and use something else. Don't waste your time here.
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October 2021 by Ari Henning
Literally nobody answers the phone, ever. My freight pickup has been missed repeatedly with no communication; I have no idea if my pallet will ever be picked up and nobody answers at the dock so I don't even know if I can drop it off. This is remarkably bad.
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September 2021 by Eric Alexander
Arrive 1 HR before appt, drop mty, stage outside gate on road, because you cannot park inside no more, wait up to 6 hrs before load is finished being loaded, then drive all over the yard because shipping office does not know where the yard man has put your loaded trailer at. Other than that it's just ok.
