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July 2024 by Bernard Stevenson
Quick experience and great service stays connected throughout entire redline trip
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July 2024 by Marcos Torres
I didn't get the at&t representative that helped me out, after going to 2 other stores that couldn't give me any information for my issue, But this guy right away greeted me, very polite and asked me what can he help with with, I explained my situation and in 5 minutes he had the information in need printing, excellent customer service highly recommended! I will be going back and getting he's name and editing this review.
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July 2024 by R. Richard
5 stars they were quick and courteous.
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July 2024 by T. McGee
Paulette was a delight to work with. She is very knowledgeable and listened to my wants and concerns. She didn't try to push unwanted ideas in me yet she did show me all the options available. She is my forever rep...
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July 2024 by Oswaldo Escalante
Att in Alameda and Greenleaf are awesome helpful and always supportive I love in Norwalk and I drive all the way to Compton to deal with any issues..
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July 2024 by Tenika Curry
There was a lot of people in there but surprisingly we didn’t have to wait long at all and I wish I remembered the young gentleman’s name that helped my daughter and I. He was African American. Very respectful, informative, considerate, patient as well as helpful. I haven’t been to a place of business and found someone to actually do their jobs. Most days customer service everywhere I go (even on the phone) has just been terrible but the gentleman that helped us definitely set the bar high. I appreciate him and hope he gets a raise.
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June 2024 by Claudia Malfavon de ku
All very well. Kind and attentive. That's why I have been with this company for more than 20 years.
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June 2024 by Oscar Flores
3rd time coming to this att and the representative named "M" was extremely helpful and knowledgeable of the phones
Came in to trade couldn't trade due to my screen in black mode she first said no .I had given up hope told my Wife let's just go then ..when the M showed us theundying spirit of customer service and (didn't had to do it but tried a hard reset and boom it worked helped us with a trade in ...left happy and with a phone ..thank u "M"!!! God bless
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May 2024 by Tyree Chwilinski
The staff was very knowledgeable and were able to handle my issue expeditiously. The wait time was due to other customer being there before me. The staff was able to process my request in store after I spend 5 hours with customer service on the app. I am very thankful for the service provided at this ATT store.
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March 2024 by LaChandra Edwards
I was very impressed with Paulette’s professionalism and customer service. I had an excellent customer experience with her.
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March 2024 by Aurora Castaneda
Janet help me very kindly
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March 2024 by Omar Berlanga
Go SEE Bridgette. She's great.
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January 2024 by T. Bradford
TITLE:Terrible customer service: Adrian (employee name).NARRATIVE:I came to the store to purchase a new phone.When I walked in, Adrian was standing by their door that leads to their stock room. He checked his watch, then acknowledged me by raising his finger.When he returned from the back, he asked how could he help me. I asked for a specific phone and color. He stated that he did not have the item, so I asked if he could check the system for another store’s inventory. He replied that he could, but if the supply was inaccurate because of the display numbers or missing product, it would give me a bad customer experience, so he chose not to. He then proceeded to ask what I do for work and if it was related to me being a first responder. After answering no, he dropped the conversation altogether.At that point I stated, “I want you to know that you just gave me a ‘bad customer experience’ while trying to avoid me having one.” He asked how, so I proceeded to share with him the following:THE ISSUES:“1. When I walked in, you never spoke or introduced yourself. You gave me a finger.2. You gave minimal effort by telling me that you couldn’t look up inventory and that I needed to call, instead of offering to call a location for me.”At you that point (ironically) he looked baffled and said “You expect me to call every store???” And I replied, “Isn’t that what you expected of me? I wanted to continue, but instead he dismissed me and went to help another customer. My issues continued:3. He proceeded to up-sale me by asking what I do for work, etc., before resolving my reason for entering the store. I assume they get credit for this process.CONCLUSION:Ultimately, the worst part about the experience was Adrian using the case of shielding me from a bad customer experience to hide the fact that he wanted to give minimal effort. Then when I very politely pointed it out to him, he dismissed me. I would not have felt the need to write this if those two instances did not occur.If you want to help Adrian boost his employee credits while doing all the work yourself, definitely patron this location—at least that’s the experience that I received. If not, I advise using a different store to spend your money.
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January 2024 by Tremeal B.
TITLE: Terrible customer service: Adrian (employee name). NARRATIVE: I came to the store to purchase a new phone. When I walked in, Adrian was standing by their door that leads to their stock room. He checked his watch, then acknowledged me by raising his finger. When he returned from the back, he asked how could he help me. I asked for a specific phone and color. He stated that he did not have the item, so I asked if he could check the system for another store's inventory. He replied that he could, but if the supply was inaccurate because of the display numbers or missing product, it would give me a bad customer experience, so he chose not to. He then proceeded to ask what I do for work and if it was related to me being a first responder. After answering no, he dropped the conversation altogether. At that point I stated, "I want you to know that you just gave me a 'bad customer experience' while trying to avoid me having one." He asked how, so I proceeded to share with him the following: THE ISSUES: "1. When I walked in, you never spoke or introduced yourself. You gave me a finger. 2. You gave minimal effort by telling me that you couldn't look up inventory and that I needed to call, instead of offering to call a location for me." At you that point (ironically) he looked baffled and said "You expect me to call every store???" And I replied, "Isn't that what you expected of me? I wanted to continue, but instead he dismissed me and went to help another customer. My issues continued: 3. He proceeded to up-sale me by asking what I do for work, etc., before resolving my reason for entering the store. I assume they get credit for this process. CONCLUSION: Ultimately, the worst part about the experience was Adrian using the case of shielding me from a bad customer experience to hide the fact that he wanted to give minimal effort. Then when I very politely pointed it out to him, he dismissed me. I would not have felt the need to write this if those two instances did not occur. If you want to help Adrian boost his employee credits while doing all the work yourself, definitely patron this location--at least that's the experience that I received. If not, I advise using a different store to spend your money.
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January 2024 by Noah R.
Big Shoutout to Jonathan for all of his help within this week. I did a whole trade in process and he was super helpful and thorough with instructions and made the whole experience smooth! Appreciate all of his help :)
