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December 2023 by Michelle Robles
I used 925 Laundry Service for the first time after being unhappy with other services in Concord. They picked up and delivered promptly as promised. Outstanding quality cleaning and impressive fold service. Definitely high end service and very reasonable. The owner is very professional and accommodating. I will absolutely continue to use 925 Laundry Services! Thank you so much for the outstanding service, I’m very happy ?
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October 2023 by Rachel Pluchar
Service is efficient and you can tell they really care about the customer experience. Steph and Chris are personable and professional. Plus we always love to support a family owned business.Service: General clothes drying
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October 2023 by Kim H.
Packed super fast for a work trip only to realize that one of my shirts had a very obvious, very large grease stain right in the center. I suspect the culprit was tacos but if we're being honest it could've been any number of things. Let's not point fingers. Let's come together from a place of healing.So I found these guys on Yelp, and I'm SO happy. They were incredibly accommodating (I was pretty frantic) and that shirt came back sparkling and ready for bidness! If I'd had a longer stay I would've used them for laundry too, much cheaper than what the hotel charges. Thanks so much for helping keep my appearance/life together! It's a team effort. Need to remember to leave more reviews for the quality small businesses out there that work so hard for their communities!
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October 2023 by F G
Changing me review because employee has way too much attitude. Doesn't care because she said she's getting fired anyway.
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September 2023 by F G.
They do good work but the young girl in the front has a lot of attitude and seems bothered everytime I've been there. Not coming back, get better help.
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August 2023 by Juan Fernando Lopez
To begin with Chris was really helpful and understanding of the issue that I had besides of being very respectful.It’s a really nice place to get your dry cleaned done.I will definitely recommend.Service: General clothes drying
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August 2023 by Skylar V.
They responded super fast to my questions on yelp! I brought in two shirts for an oil stain removal and they got both of them out amazingly. I had already washed and dried both of the shirts after trying some at home remedies with no luck. I brought them in and was able to pick them up the following day, only costing me $5 per shirt. Everyone there was super helpful and had great customer service as well :) Definitely will be coming back here!
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July 2023 by Tim Attewell
Amazing place. This was my first time in the Concord area and I showed up for a wedding with a weird white scuff on my coat. Jesus worked with me on the turn around time. They also texted me when it was done so I didn't have to call in and ask. Fast/affordable.
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July 2023 by Claire Alday
The zipper on our sofa seat cushion was broken. So I posted a request on Yelp to see who could & would repair it. Only 3 businesses responded. One could not because they were too far away. Another told me they don’t do that kind of work. Chris from 9 to 5 dry cleaners posted that they would do the job and even gave me a quote. He communicated with me regularly. This company does beautiful & professional work. Plus they are reliable and reasonable. I highly recommend 9 to 5 dry cleaners for any alterations!
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May 2023 by Joan L.
I dropped off my cleaning and returned on the date specified for pick up on my receipt. I was told my order was not ready and would receive a text when it was. I informed the receptionist that I declined to receive texts and asked for a date when it would be ready. She said she didn't know and would call me and leave a message. 3 days later I returned to pick up my dry cleaning. I asked to speak with the owner Chris or the Manager. The receptionist told me that she could not give me the owners phone and the manager was not available. I have been using this cleaners for 20 years. Alfredo the previous owner always greeted me with a smile by name and helped me with specialized cleaning needs for my ballroom dance costuming. Why doesn't the new owner want to meet or speak with his new customers? I want to know that I can count on my cleaning to be ready on a specified date.
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May 2023 by Robert M.
Best service and great prices in our area.this place is very easy to use.they really show lol ve.
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May 2023 by Amy S
New owners! Very welcoming and friendly staff genuinely trying to improve the customer experience and needs in this new day and age. Quick and clean set cleaning service.
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April 2023 by Marissa L.
I was heading up north to Napa for a gal pal getaway. And of course Murphy's Law...my dang road food got knocked over and spilled all over my beautiful outfit! I was pissssseeeeed!! And now desperate to find somewhere to get it cleaned. Thank Gawd for Yelp!! Driving through Concord, I found this little gem of a dry cleaners. The staff was sooo sweet and helpful! Think they felt my desperation because I was tight on time and when you're on the road, every minute counts. I explained what happened and that I needed my clothing back right away. I know it's not the typical turn around but they soo kindly helped me out of what would've been an absolute bumfest. Cuz this gal PLANS all her outfits on any trip. Thank you thank you 925!!
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March 2023 by Joy F
Unfortunately this is now under new ownership. The new owners/employee counted our clothing when we dropped off our clothes and when we picked them up they had crossed out the count and reduced it by one. They didn’t call us prior to pick up and their explanation was that they miss counted. However they charged for the original number of items.Horrible customer service. We are left thinking that they lost a piece of our clothing. We won’t be back.
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March 2023 by Angelica C
Since covid, I haven’t had to take much of my clothes for dry cleaning until recently. I decided to give this place a try and brought a pair of slacks, a suit (jacket & slacks) and two winter coats in. Turn around time was great, price was reasonable and employees were very nice. I will definitely be a return customer.?? if you need great service, you should check this place out.
