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March 2024 by Michael C.
I just picked up my car from 925 Collision Repair to get some dents repaired. 925 is top notch and provided excellent service. Carla provided excellent customer service from beginning to the end of the transaction. I highly recommend 925 Collision to anyone needing body work on their vehicl.
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February 2024 by Miguel Sanchez
I recently took in my car for a fender bender and they did a great job, everything from customer service to the repair its self was awesome I would recommend to anyone looking for a shop
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February 2024 by Yeah Baby
I don’t recommend doing business here. They told me if I paid cash I would receive a discount. I foolishly put down $2,000 deposit but never received any details about a discount. I was told to drop off the car after the following week because they wanted all the parts to repair it. I called before dropping off the car. They said they couldn’t find a part to repair my 4Runner. I told them I had a website that would deliver it the next day. They insisted they couldn’t find the part. I inquired about the specific part they were referring to because I only thought 2 parts needed to be ordered. I sent them a picture of the damaged front end of my vehicle so they could refer to it. They said they actually have the parts and to drop it off.They told me they would let me know what my discount would be for paying cash. I later received a call the estimate was likely going to be more than expected from $4k to $5k “depending on what they find”. I told them to go ahead and do the work. After 2 weeks and not getting any updates I called and spoke to a woman and she told me they weren’t done with my vehicle because they were “waiting on a part” They told me Tom would be in at 11am and he would call to talk to me. Tom never called. I called the next day and they said they had the part and my car was done. They told me to come at 1pm so that they could make sure the car was clean. I showed at 1:05pm and Tom asked where I had been. He said he had been calling me. I never received any calls from Tom. I showed him my phone and he said it doesn’t matter. Tom tallied up my bill and asked if I was paying the balance of the bill in cash. I said no I was paying by credit card. He then gave the bill to a woman in the office who wanted to confirm I wasn’t paying itn cash and I said that was correct. I told her I was told I was supposed to be getting a discount for paying cash but was never told what the discount was and that I didn’t see anything item on my receipt mentioning it. The woman then said they charge a extra 4% fee for paying by credit. I reluctantly paid, but was never informed of this or was it mentioned in the estimate. The work performed was poor. Lines are not uniformed. My fender well has a cover/guard they left unsecured and my automatic seat button was missing. I will not be back. I do not recommend going here. They perform poorly in a lot of areas. I should have told them to show me where it says the charge 4% for credit cards on my estimate. I don’t trust them to find a replace my missing button control to my seat or secure my fender well guard.
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July 2023 by Matthew Madamba
I have a 1999 two tone Lexus ES300, and I knew it was going to be difficult to blend the paint when I was hit in the front quarter panel. Not only did they deliver when being in a time crunch, but they maintained professionalism and were very easy to work with. Sandra did an excellent job providing updates as well as staying flexible. I highly recommend going to this shop!Service: Painting
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June 2023 by Joe Neale
It was a true pleasure working with Sandra! She made a stressful situation much better with her professionalism, flexibility with my work schedule, and working with me & CarMax to ensure everything was resolved. I highly recommend 925 Collision Repair! They went above and beyond to ensure I was a happy customer! Thank you!Service: Body & Trim
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May 2023 by Joe N.
I worked with Sandra. Excellent customer service! Sandra was exceptionally friendly, resolved my issue in a timely manner, and was very professional working with me and CarMax. Highly recommend them!
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November 2022 by Mark Richeson
After a recent fender bender, I took my car to this shop at the recommendation of my brother who works for CarMax, and after the amazing service I received, I can't imagine taking my car anywhere else in the future. The owner Sandra was so kind and treated me like family from the get-go. When I came to pick up my car after the repairs, it was pristine. So thankful I found this repair shop, and I would highly recommend them to my friends and family.Services: Painting
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October 2022 by Mark R.
After a recent fender bender, I took my car to this shop at the recommendation of my brother who works for CarMax, and after the amazing service I received, I can't imagine taking my car anywhere else in the future. The owner Sandra was so kind and treated me like family from the get-go. When I came to pick up my car after the repairs, it was pristine. So thankful I found this repair shop, and I would highly recommend them to my friends and family.
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September 2022 by Mccune T.
Ok so I got into a somewhat minor fender bender insurance didn't cover it because I have liability, gonna get full coverage soon. Anyways I took it in there (925 collision repair) was cheapest quote I could find in the Bay Area and they do fabulous work. Sandra is Amazing (the manager) I highly recommend this business!! 10/10 would recommend
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August 2022 by Mario Calvillo
Great people to do business with.super quality workmanship.would highly recommend to friends and family....they go all out to put smile on your ....
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June 2022 by Stephanie Sandoval
Shady service. I waited to do a review after a few years to see how the work held up. This body shop replaced my front and side bumper. The paint is now chipping off. They also charged the paying insurance for items that were not put on my car. I ended up complaining to them and they never called back. I would not recommend this body shop to anyone.Services: Body & Trim
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February 2022 by Taylor H.
Big thank you to Sandra, Daniella and the entire team at 925 Collision Repair. I brought my car into their shop with a damaged back, passenger door. They were quick to get my car fixed and looking brand new and upheld amazing costumer service. Sandra was very friendly and kept me updated throughout the process. Furthermore, they were extremely thorough when examining the car and determining what needed to be repaired. I really appreciated this as I have a little one and want to ensure my car is as safe as possible for her. I highly recommend 925 Collision Repair. Thank you so much!
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September 2021 by Daniel P.
Thank you Sandra and the amazing team at 925 Collision Repair! They did an awesome job with repairing the multiple dents on my Honda Accord. They did a great job and I am happy I took my car to them. They provide a great service for a reasonable price and completed the job within a week. I hope I don't have a reason to return back to them any time soon but I would use their service again if my car needs any other repairs. If you need your vehicle repaired and would like to support a small business then I highly recommend you check them out!
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July 2021 by Mike B.
Great service, affordable prices, better quality service than Macco or Earl Scheib. Spoke with Karla and Marvin about getting work done on my car and they very honest and reasonable. Didn't feel rushed or just feel like I was just another customer, they really care about their work and keeping their customers happy. I got some body work and paint job done on my EM1 red honda civic si and they did a really good job on it. The turn around was about a week and finished right on schedule and being that the paint on my car is 20yrs old they were able to match the paint and repair the dents on the car. If you want qood quality and friendly service I recommend this mom and pop shop over any big name paint shop out there any day. Overall experience and service 9/10. Check out pictures for yourself!
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May 2021 by David V.
I took my car their came up home noticed a lot of bad painting drip in the fender bad clear coat paint stated to chip oh at door edge they took my old car sticky logo off and put it back after they painted it it came off a few car washes later they got clear coat on my side driver mirror took it and what ever they used u can see the scratch marks when I use rain ex window cleaner that is how I noticed back fender they miss alignment it when they buffet it they started to over heat back break on the trunk in one are I had to go there case I had a DUI and a few accident so I had a cheap insurance company I could off took it to a different body shop but I would have had to pay 10 percent off it I regret not doing that when they had to fix the problems of the paint and everything they put my car emblem they just stuck it were it looked like it went just it's a little to miss align not straight I leave it for know and I'll fix it I just have to buy one and do it right would not recommend this body shop unless you just have a fender . I had more issue but I would never go back got a better insurance company know thanks to covid I got a discount and cause I bought a nother car . They did address the issues but overall not happy with their work quality.
