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February 2024 by jeffrey r.
Very helpful processing dmv paperwork, without waiting in lengthy dmv office line. (These services are only available for paid aaa members) Also very courteous
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November 2023 by Rachel Yates
Excellent service, no wait, knowledgeable helpful staff. So much better than a trip to the dmv. Got an international drivers license, vehicle transfer and registration all taken care of in about 15-20 minutes.
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November 2023 by Brett Helmantoler
Not very nice to thier customers.They tell you that you can get DMV services done here but you can't.Dyrick would just look at me and not say much. They pretend to check on things then you hear from other customers there that they did the same to them.You can get road service through your insurance in most cases and they have had lawsuits against them in the past that they've lost. Think twice before becoming a customer.
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October 2023 by Mayra B.
Went to Concord AAA found parking right in the front and came in for a passport picture which only cost $10 everywhere else was $20 so I saved time and money. Two very important points for me. Great customer service
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October 2023 by Emal Delery
This place was quite an experience fast and very clean also very friendly.
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September 2023 by De C.
I went there a half hour before closing to get a replacement disabled placard. I had to wait while 5 people talked about how to get into the DMV system... close to 20 minutes I watched them try to get signed in and talk about leaving work and what they were going to do. The one woman finally asked for my form and then said that the doctor filled it out wrong. The three had a slightly long tail on it but it was clearly a three for six months from now. They refused to process it and then laughed as I left the office after I told them they were incompetent. No one deserves that kind of treatment. They were more like a social club instead of an office focused on helping people.
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September 2023 by Jim Pedersen
Went to transfer title on a boat and trailer. Anyone that has been to DMV in California knows what that can be like... The team at AAA were fast, efficient, and courteous. It made for a simple, and dare I say, pleasurable, experience.
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September 2023 by Arthur Yang
Needed an international drivers license. I was in and out in 15 minutes, with photo taken also. Employees were efficient and super friendly. Got some travel tips also! Can't ask for anything more.
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August 2023 by John E.
We went there after we found out we could get international drivers licenses there. The whole experience was professionally flawless. The staff was friendly, professional and efficient. The office was not like the AAA offices of the past. This location was immaculately clean and all in a modern up to date office. I didn't realize all the services they provide.
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August 2023 by Jenn w.
They are cancelling policies for debris without warning so that they can cancel insuring ppl for fire protection all together. I have been a customer on and off with them for decades. My policy was cancelled without the ability to remedy the issues of debris which occurred while I was I'll and working 12 hr shifts 6 days a week for months. Even though I have several policies with them. Would not allow me to remedy the issue within the week and keep my policy and gave no warning before hand so I could before being terminated. They do not care about your business. For a car accident I was not at fault for they would not request video footage that would prove it delaying the claim and costing me money. They are not the company they used to be. Not worth the additional cost people would pay for better easier service.
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July 2023 by David C.
This is my third trip here and the service is constantly bad. This place is a big time waster...the receptionist was busy with who knows what. Then I was 4th in line with only one teller/helper. After 20 min and no movement I walked out. There were 5 other employees sitting at their desks and could be helping. For a private company this office is crap...
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July 2023 by Lisa N.
Had to be the 1st in line thinking it was going to be a zoo... nope Went to do DMV stuff & Sharon was so helpful & friendly, which I really appreciated! I love that I can do travel, DMV & auto all in one place & no hassle:)
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July 2023 by Katherine Rollins
I ordered 4 tow trucks from this location and none of them. Never showed everybody on the phone lies so don't call there. It's a waste of time I waited 2 and a 1/2 hours in my grandson's car is still in the parking lot with a flat tire it's. The worst place in Concord you could ever use. Don't ever use it again?
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July 2023 by Rajan Bhanot
Very very clean location. Employees was so help full.
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July 2023 by Ashley Tarver
Easy and comfortable way to transact DMV activities.
