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October 2025 by Rob Maestretti
Amerigas propane home delivery review. I would advise seeking an alternative provider as their customer service and phone accessibility is non existent. Typical wait times for me over the last 2 weeks trying to get delivery has been over 30 min in which I generally hand up and try another prompt to get to anyone. Now the company tells me my new service is going to incur a termination charge when they have not even delivered the propane. 2 days I waited for the service and when I left for 10 min to grab lunch uptown they came and left. Called customer service and now 25 min later they tell me they will contact the driver and give me an update on him returning. Never happened. Yesterday was a no show as well waiting 8 hours. So I own them $150 termination fee??? What?? By far the worst customer service. Called an alternate provider who picked up the phone , explained everything and will be out to start new service. Avoid this company, I now see why the previous tenants were brining their own tanks to fuel the property.
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July 2025 by Shelly Jackson
nope-just nope-too long of story to post. go somewhere else.
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June 2025 by david
My experience has been excellent with this company and the drivers the are on time and on schedule, very professional.
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April 2025 by Jane riley
Worst experience ever. No customer service only false promises. 3 days of lost business because no gas. They advertise expedited service for an outrages fee. The service never happened. I called another company and in 5 minutes got a 2 hour time frame. If I could I would give them a 5 minus score.
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July 2024 by Kara Thomaselli
The automated system is absolutely worthless
They make it impossible to speak to anyone
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May 2024 by David Hays Jr
Your drivers are always on schedule and very quick and polite
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May 2024 by mike pearson
Calling in was a disaster and I almost changed companies ! But they promised me some money back and never did!! Maybe next time I will check around bbc?
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March 2024 by Nicklaus Rodriguez
ZERO STARRegrettably, the propane delivery and service experience with Amerigas has been unsatisfactory. Despite assurances that we would receive a courtesy call on the scheduled delivery day to provide an estimated time of arrival, this commitment was not upheld on multiple occasions. As a result, I had to take sick leave from work to ensure someone was present at the residence, only to find that the service never arrived, and no notification was provided. This occurred three times.Another issue is I have been smelling strong smell of gas in the house ask for service check. they keep on sending drivers and drivers keep saying they cannot do it they will send a service technician but nobody came instead what came is a $300+ bill for a service that was never performed. What a scam.Furthermore, when attempting to resolve the situation through customer service, the representatives displayed a lack of knowledge and professionalism. Requests to escalate the matter to a supervisor or pose more complex inquiries were frequently met with abrupt disconnections. Consequently, we have been without heat for two weeks, and the company has demonstrated a distinct lack of empathy or urgency in addressing this unacceptable situation.I am a new customer and they left me with no heat for the 27 days and still running. Dealing with this company was a nightmare and will NEVER RECOMMEND to anybody
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March 2024 by Sam Sperry
Overall, we've had a good experience. The delivery drivers are a delight to work with. One distressing experience earlier in the year involved being billed for deliveries on both January 16 and January 19, but a ticket was left only for the January 19 delivery. It seemed very unlikely that deliveries had been made to us that close together. However, when I was unable to establish that the January 16 delivery was made to another nearby address, I went ahead and paid it. It took awhile to get it straightened out, but eventually you credited us with that payment by applying the amount against a subsequent bill. All's well that ends well, and going forward I hope to have a ticket left by the delivery driver each time.
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March 2024 by Dan Rowe
Unable to communicate with local delivery source. Total obfuscation as to my being on auto delivery...advised to keep track of needing service myself. General system malfunction!
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January 2024 by arianna martino
Terrible customer service. Terrible delivery service. Terrible company
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August 2023 by D M
The last delivery we had I happened to be in the yard. I don't receive a call before arriving. Why is that? We have an electric gate. It must not be pushed open. We've been having the phone call arrangement for years.
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June 2023 by SG PERKINS
Attempted delivery on day of week, when always requested delivery on Sat. only.Then did not complete delivery for 4-5 days, but was told, that each of the subsequent days that was the day of delivery, causing undue “special arrangements” to make sure there was somebody available to open gate on property.Very inconvenient and unprofessional. If not such an inconvenience to me, I would certainly contract with any other delivery company.S G PERKINS
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April 2023 by Mike & Trina Bounds
Worst response time ever. Submitted an emergency request they responded a month later after we fixed the issue ourselves. Charged me $328 for a service ticket they didn’t even complete.if I could change companies, I would.
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March 2023 by Dennis Burkman
Simple to use the internet with their company to order. Delivered gas quickly. Gave plenty notice. The driver is a great guy. All of their drivers have been great.
