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October 2023 by Mike
Greg was fantastic to work with. We found a wonderful recling sofa with all the features we need at a great price. Outstanding experience!
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August 2023 by Larry collins
Gregory Allen spent quality time with my wife and during the many times we were in the Arizona Leather showroom. Extremely knowledgeable about the products he represents. Multiple excellent visits.
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June 2023 by Johnny Ma
Garry was extremely helpful and knowledgeable about the products. Really helped us figure out what would work best for us. If you’re in need of a quality leather couch, he’s your man.
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June 2023 by Troy Lyon
Greg was very helpful and knowledgeable. Highly recommended!!
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May 2023 by V A.
internal support systems failed causing a sinking seat deck and backWe have had NATUZZI sofas for many years they held shape fineOn July 26 2020 we purchased a NATUZZI Editions Leather 3 seater powered sectional recliner from ARIZONA LEATHER Scottsdale AZ. Invoice attachedDelivered Aug 7, 2020 prior to our move in. We could easily see that the sectional was not correct appeared to sections not part of the full set. See photos.We called Arizona Leather to report the issue along with photos but they insisted NO returns BUT they would send a service guy out to evaluate. This guy pounded, beat the leather, forced alignment, heated with hairdryer smashed the foam filling. Still Did not look like the floor model.Photo of sectional used only by 2 adults in house, not heavy people, sit on sectional 4 hours in evening to watch movies.REPLYI have reviewed you concerns with my management team we can send you out the cores for the backs . But would be unable to honor the labor since its out of warranty . Please advise if you would like us to send out the cores. Sincerely, SusanNatuzzi Customer Care
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May 2023 by Jonathan T
If you offered 95 more stars we would give Garry Lau 100%. We purchased our 1st leather sleeper couch & recliner 30+ yrs ago from your previous store, Leather Factory. Today we returned to purchase our new leather recliner couch & recliner. What an informative, knowledgeable & patient person he is. Took the time on 2 separate visits to explain & show us of what we could have in what we were looking for. We really want Garry to know how much we appreciate the time he gave us. He is an excellent sales consultant with a very kind personality.Thank you again Garry,Jonathan & Saundra
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March 2023 by Gaylyn Tovar
Gregory was fantastic explained all our choices and was very knowledgeable about product.
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March 2023 by Ursula Bartels
Both Greg and Garry were a pleasure to deal with and both really knew their business… even down to the dimensions in inches. Both guys are low key and did not make me feel pressured or overwhelmed with more information than I needed, while patiently answering all my questions. I especially appreciated their knowledgeable answers about leather grades and their attributes. I have a dog and asked a lot of questions about potential scratches. The paperwork was done with great attention to detail, Garry making sure that I understood everything and had realistic expectations about delivery times. The quality of the products makes me very excited about getting my new sofa, love seat and German engineered recliner! I highly recommend this place.
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March 2023 by Latanya Browner
Like there genuine leather couches have all type of colors and styles
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February 2023 by Bettina Pletkin
I had a great experience at this store working with both Gregory and Gary. What’s great about this store is that you can get multiple sofas in multiple shapes and sizes. They make the ordering and delivering process very easy. If you can’t find a sofa there with all of the available options, you are not going to find one anywhere.
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February 2023 by B R.
Be careful and cautious.....I bought a large sectional couch with the manual recliner option and the pull for the recliner broke after a couple years of using it. It was not constructed to last. We had it repaired once but it broke again. Also one of the cushions sunk down lower than the others when sitting on it....not sure if the springs gave out on this particular section or what. Otherwise the couch was comfortable and looked nice.I have a friend who also bought a couch and was not happy with it but I can't remember the reasons. I have a relative who bought 2 couches and was very unsatisfied with the couches cushions/support after delivery. I actually sat on her couch and sunk a foot! It was unusable and she couldn't get any help for replacement or repair from Arizona Leather.Currently, I own 2 loveseats with electric recliner options that look great, recline great but are uncomfortable. They are only a few years old and I hate them and look forward to replacing them with something comfortable. That being said, the sales person was nice and helpful during the purchasing process.
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January 2023 by Jacqueline B.
I should have looked at Yelp prior to using Arizona Leather company. The sectional I bought is very nice - but when I want to add another section they wanted 100% upfront. I understand a 50% deposit.. but there is no incentive from the company to make or deliver the product if they already have received 100%. Therefore - ethically - I will keep the sectional as is and never shop there again. We consumers have many choices as to where and how to spend our money and also how we are treated as consumers.
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November 2022 by Y Taylor
Went to Arizona leather to find a sofa on a budget. Gary was very helpful. He showed me a few sofas that could possibly work for my home and I was about to leave to make a decision when he brought me exactly what I was looking for. We ended up writing it up and I hope and cross my fingers that it comes before Thanksgiving. Thank you Gary. You’re a great salesman.
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October 2022 by Rhonda Wilson-Rice
I love the high quality of all the furniture and the customer service is great! Tell them what you want and they will get it for you! Garry was so nice to me when I bought furniture last year, that I had to come back again. I am a satisfied customer.
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September 2022 by Doug W.
We bought two couches from Arizona Leather. Both of them began to fray in the in the threads during the first month. We called Arizona leather they came out and inspected them and they completely replaced the two couches at no charge to us. It has been 3 months since then and the new couches are perfect. This was amazing service and has been throughout and as such we're giving them our our highest ratingDoug and Lynn W.Oak Park, CA
