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March 2024 by Arleta S
Steve at the Concord location was very helpful. He greeted me as I entered & informed me of the store’s layout. My transaction was smooth.
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March 2024 by Martha Vasquez
Steve, Ashley furniture concord CA
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March 2024 by Marvin Guillen
Deandre was wonderful such an amazing sales man! Very knowledgeable and helped us have an amazing shopping experience. Ashley needs more people like this guy! Thank you Deandre.
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March 2024 by Lynnette Warfield
Great place to shop for quality furniture.
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March 2024 by Ariel Diaz
I went to this location with my dad last week for a new bed, the staff that helped was very nice and helpful with us in the process. My dad purchased my bed and set it up to be delivered yesterday. The bed came and it was all wrong. We ordered a white bed with lights and received a gray bed with no lights. We called the store and nobody answered , which was very disappointing especially since I was really looking forward to the pretty lights that were supposed to be on the headboard. Would give 0 stars if possible for this mistake.
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March 2024 by Justin Taylor Dunn
Amazing personnel, selection, and prices! After going to many furniture stores/warehouses my wife and I were exhausted by the low quality and high prices of other retailers. We were fired up after leaving Ashley because they have solid products at good prices!!
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March 2024 by phyllis howard
Excellent experience with Darnell Carter who helped me on the floor to find exactly what I was looking for. Very attentive and listened well to what I was looking for. Left with what I came fore even better. Very positive experience. I had been in two other Ashley stores recently previously looking for the same item unsuccessfully. My only concerns was that Erica who originally met me and my sister in the store, didn’t give me her full attention and relied on the manager who, wasn’t knowledgeable regarding Ashley’s products; I was just told what I was looking floor wasn’t available. On my way out, Mr Carter happened to come by and asked if was looking for something in particular and he proceeded to pull out his tablet and searched a for the item I came in looking for and by listening, heard that I was really looking for a round table and not rectangular table that was shown in the original ad; same set, same brand, but with the round table I really wanted. That’s customer service at its best. Darnell Carter took that extra step that was needed to further assist in purchasing exactly what I wanted that day. His customer service ethics were the best and I am a satisfied customer.
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March 2024 by skyler parker
Steve at the Concord Ashley’s furniture was awesome! Very helpful and friendly.
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March 2024 by Mario Camilli
Good quality furniture, Staff is knowledgeable about their products. fast and easy service. will use Ashley furniture for all future furniture.
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March 2024 by Nancy Kendall
Steve was very helpful and knowledgeable!
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March 2024 by Alicia Villegas
Steve was so wonderful and easy to work with!! We will def be back to work with him on our next purchase. Thank you, Steve!
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March 2024 by Leslie Dumont
Leo - Is an exceptional salesman. He is very knowledgeable and very customer oriented. If I needed to purchase additional items from Ashley he would be my salesman. If your looking to purchase quality items at a very reasonable prices. Ashley is the way to go for your furniture needs. If your Active Duty military retired and a Vet you receive 10% off your total. That's a great insentative.
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March 2024 by Marshall Grodofsky
Generally positive experience, but you seemed understaffed. We had to wait for the salesman for over an hour while he was helping multiple customers.
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March 2024 by Ramia Rojas
There was a nice selection of sofas and sectionals to choose from. The service was amazing, Brett was super kind and helpful throughout the process!
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March 2024 by Ryah Fabris
This has been the most horrible furniture buying experience I have ever had. I purchased a $4k couch a week ago, and I was given a delivery date of 2/27. I spoke with 1 person the Saturday before who confirmed the delivery date. I spoke with another person the day before who again confirmed the delivery date and provided the delivery window of 8 am-12 pm. That window came and went and nothing. When I called the 1-800 #, the person told me her system shows I never picked a delivery date. When I tried calling the actual store, it rings and rings and then hangs up. At this point I will have to go into the store and demand a refund. I will never order anything from them again! The WORST customer experience I've ever had.
