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July 2024 by David Brown
Went to store and it was closed during published business hours. Couldn't pickup new phone and am now held hostage until the store opens........if it ever does. Very unprofessional.
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June 2024 by Isabel Munguia
Employee left home ill. Instead of closing the store they sent an Employee from a different location to the store. The employee told me that the previous employee left ill and they don’t come to this store. I asked if they would be able to see it they had the specific phone I was inquiring about. Employee said it would be 10 minutes to look in the vault to see if they had the color in the phone I wanted. (Pink iphone 15). Employee came out and said they put in the code to the wrong vault. Then employee said it would take another ten minutes. After waiting nearly 60 minutes the vault still wasnt open. I asked if they can just order it for me as I had a child she said okay. She asked which color and I told her I specifically came in for pink iPhone. She told me att only has the phone in one size. This could have been mentioned at the very beginning when I inquired about the pink iphone instead of having me sit there for an hour with a fussy toddler. Why send an employee to a location who doesnt know anything about the location. An hour of my time wasted sitting at a table for a vault.
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April 2024 by Eric Nordendahl
Sold me bad phone, wouldn't give me a receipt, and then wouldn't exchange phone because I came in in 16 days returns only good for 14 days. Spent 3 hours in AT&T store, and they couldn't fix the phone and sent me a bad new sim card. Then they raised my wi-fi by $40 a month because I got a new phone, and they call it an upgrade. AT&T SUCKS with no senior discounts
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March 2024 by shabir ahmad
They don’t really want to help customer , they always told you to try another branch
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March 2024 by Geraldo Kudo
Emily is very sweet and helpful during my visit at Atnt. Best customer service I've had so far.hope she get the credit she deserves!!! Thank you, I love my iPhone pro max
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December 2023 by Nate Lundie
Best AT&T store in Concord
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November 2023 by Socrates Portades
They close 3 hours before the closing time of 8:00 pm! I hope they close this store
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November 2023 by Isabella Olivares
I received phenomenal service at this location. I went in having trouble with my SIM card and they helped me right away. When I had to momentarily leave to pick up my little sister they gave me a spare phone to take with me for emergencies since they were transferring things from my old phone to my new one. They worked with me with every problem we encountered and made me feel very welcomed. I definitely recommend stopping by here for help or great service
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October 2023 by Yorrana Moraes
Naj is very knowledgeable and helpful. I’m glad to find great customer service at AT&T.
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October 2023 by Pedro GONZALEZ
Really good experience. I definitely recommend people to come here!!!
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October 2023 by Jerry Dailey
Very Very helpful and understanding. Helped me get my phone working like I it should.
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September 2023 by desiree criddell
Went in today for iPhone 15 a guy name nog I’m sure I’m spelling his name wrong but he new and he was extremely helping to me and my son.
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September 2023 by Dr Lee Williams
This store was very unprofessional calling us criminals because we would like to pay cash and they dont accept cash. They only accept card payment. But it is not right to call us. That is below the belt.
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September 2023 by Phil Mi5fit
My congratulations for the excellent attention provided by Najibullah. Thank you!
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July 2023 by Elvira Almendral
I enjoy visiting the store because they are friendly and helpful.
