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January 2024 by Liz G.
Veronica was beyond wonderful today in so many ways she was very helpful she stood out with excellent customer service and a welcoming smile Bank of America is lucky to have such amazing employees that go out of the way to make you feel like a valued customer I have been with BOA 28 yearsI will always recommend them to everyone I know keep up the good work Liz Gonzales1/8/24
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November 2023 by Phi N.
Busy morning, two tellers, one working atm machine and a useless front door person "checking people in".
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October 2023 by Jt N.
Bank of America has been our bank of choice. Originally beginning in Southern California in 1971 & relocating to Northern California. I appreciate the excellent service of the employees. The branch in our area is smaller but personable. I will be sad if the bank ever closes. Thank you for the continued excellent services provided.
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July 2023 by Artesia S.
They only cater to the Spanish speaking community. I have received the worst service there. Twice I have been in line and was cut to cater for someone who speaks Spanish verses who was first in line. Very rudely spoken each time. Ptev written aboveToday, 7/19 - I come back to write another review and see I forgot to post above and AGAIN I'm mistreated. It's like they see a black face then INSTANTLY they are on defense. I'm sick and tired of discriminatory treatment from banks treating black people this way. I'm a professional women who has had an account with Bank of America in great standing for over 23years. 100s of 1000s has hit this account and the accounts monthly average should say enough to a Manager to say I'm not trying to get over or do anything fraudulent. Everyone HATES this bank because it known for naivety and mistreatment, but to close those account would cause me more of a headache due to multiple people I support and how connected this account is to their account. This branch needs a visit from their Diversity and Inclusion Officer
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June 2023 by Eric Lopez
Cashier was very kind. I asked to exchange currency, which the supervisor apparently had to do. I sat down to wait for her but she never came, she just kept serving other customers. By the time I figured to get back in line to get her attention the line was really long. Just got up and left.
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April 2023 by Juan Pavon
I had an issue with the atm machine, walked into the bank to seek answers, was advised to file a claim. The process began over the phone and five minutes later the issue was resolved. ????????????????? great service
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February 2023 by Big P.
This location is terrible you wait in line for 30 minutes to 1 hour and there are only 1 to 2 tellers which is not good, there other location across the street was a better location more tellers like 7-8 which made it go faster. This new location is the worst place especially for parking. I hate this location and only would stand in line if I have to,because I know if you stand in line it's like waiting all day at DMV, when you go to this bank location expect to be here all day with only 1 teller.
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February 2023 by Tania Maccoun
Been trying to talk to a business banker for weeks. Finally get to a banking center that actually still has one there late enough to help me. Although HECTOR was too busy to assist. Poor customer service couldn’t even take 2 min to speak to me he was clearly not busy!!!
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February 2023 by Jose E.
This bank doesn't have enough tellers to take care of their customers!! Always have to wait for a long time just to deposit a check.
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December 2022 by Berenice S.
I loathe having to come here on a regular basis. Every time I come in to deposit money on behalf of a business I am forced to wait an outrageous amount of time. Their business line is 70% non existent most of the time. They're always super understaffed. Lol today I waited 20 minutes!! In the business line.
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November 2022 by miguel del rio
Always ready to help.Fast service!
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October 2022 by Eleasha Partner
Very poor customer service. I was not greeted with a smile, told good morning, or have a good day when I left from working with the banking representative. She actually came off very rude and cold the entire time. Almost as if she was offended to be at work and asked to do her job.
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October 2022 by laura villa
The worst service all the time they make customers wait for so long and just stare at you there’s no urgency or acknowledgment they just don’t care. Do better Bank of America ugh
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October 2022 by Denise N.
Bank of America no longer cares they are just a joke the tellers could not be anymore rude..... try to talk to anyone either by phone or walking in they just avoid all contact ...the phone is just a joke 90 minutes and no live person just automation ...........no wonder people are moving to credit unions.....Im done
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September 2022 by renaygarseeya
Located on a one way street.The bank parking lot has limited spaces.Because of the neighboring businesses parking can be difficult.The bank staff is young and seems to have a lot of turnover.On average their are two bank tellers at the windows.I really miss the old location from across the street.-renaygarseeya
