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March 2024 by Linda Thompson
Local Shop provides the BEST service. Knowledgeable, professional, kind and patient with customers. Great prices and they are fun group as well. Bring allMy cars here.
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February 2024 by amanda C
Tech ordered a new set of tires for my treverse. They were quick and efficient! A little disappointed because the tires are kinda cheap but got a great deal/sale! Everyone was very nice . Always have a good experience at big o on Clayton rd in concord
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January 2024 by Robert Carrera
Found a nail in my right front this morning. Took it straight to this location. Boom I was out in 30 mins with a fixed tire. Excellent, high-quality service for when I was in a pickle.
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December 2023 by Steven Maxfield
I have a really great experience every time I go. They always give me a fair price and their service has been great.
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October 2023 by Wilfred Anderson
Great pricing, fast, and friendly service is why I still go to Big O' Tires for all of my vehicles. My families as well.
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September 2023 by Cheryl Martinez
Awesome customer service these guys are the best! They deliver above and beyond expectations! Had a very bad experience poor service at the Concord Mazda dealership customer service. Jim took exceptional care of me in & out of there for 4 bed tires in 30 min. Also provided reassurance for any support going forward. BIG O ROCKS!
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September 2023 by Ede Marshall
Fast flat tire repairAlways friendly staff, extremely knowledgeable and professional. Everything is always clean and well kept
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August 2023 by Dan Gua
Don't waste your time making an appointment. They don't care nor do they honor them. I made a 930 appointment and arrived there at 915 to drop off the car. There is no place to park except a church down the street, and the Big O tires truck takes up two parking spots on the street right outside. I finally get inside, still before 930, wait 5min to finally have one of the two guys at the counter acknowledge me and then they tell me it will be two hours for new tires. I asked why and was told that people showed up today before me and they are taking them first. I take my family out to breakfast and a store and call 2hrs later to check and get a rude answer about them calling me. Finally at 1230 they call to say it's ready. I had plans and that's why I planned ahead and made an appointment. They should just not offer appointments if they don't matter and have some customer service training.
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August 2023 by R D
Eric and team consistently provides an easy experience in vehicle maintenance. Eric and team exhibits professionalism, knowledge, and most importantly, communicates what is needed only and they do not "up sell" unneeded service or products. In summary, Eric and his team has my trust.
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August 2023 by Scott D.
Even though it is a little bit further away, we always make a point to get our service done at this location. Specifically, that is because of Eric, who offers exceptional customer service both over the phone and in person constantly. I am the owner of a small business who takes a lot of pride and understanding what good customer service is all about And this guy is exceptional. Very efficient and timely work done as well. On the back end.
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July 2023 by Brendan Sullivan
They do well with solving problems - only downside is parking is very limited, but that's not something they can directly control
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July 2023 by Tiffany P.
It's not every persons dream to head over to get their tries replaced or fixed in my case. My husband came in on a Wednesday afternoon and was promptly helped by a gentleman name Dan! Super knowledgeable and courteous! Not to mention, he truly listened to his customers. We had a nail and instead of what most who would just sell you a new tire, he took the time to listen to what's happening and tried to find the BEST solution. Big o tires is lucky to have Dan! Cause -- any tires needs - we are calling up Dan!
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June 2023 by Shirley M.
Profesional and courtesyMet you with a smileTold my sad story in need of the car asap and gave me a timeframe of tomorrow. But 5 hours later, he called and made me happy, car done.He is definitely the Man!
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June 2023 by Aaron S.
I had a slow leaking tire for several weeks. Took it in to this Big O Tire and they treated me with the utmost professional care. They greet every person that came in after me with the same attention and care. I will definitely be making this Big O Tires one of my automotive homes. Thank you gentlemen for your exemplary customer service. Salute to you gentlemen you guys really made my day!
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June 2023 by Melanie Bekiri
I love this location. I have been using them for 17+ years, for multiple vehicles. The owners and staff are friendly and attentive, service is timely, and they stand behind their work. I highly recommend this location.
