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October 2023 by Kristian Morphis
Didn't refund my deposit and then when I call they need to verify 20 pieces of information. And then after verifying everything they act like they can't hear me when I ask for the deposit back. This place is a scam.
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May 2023 by GHANI M. MATTI
Horrible experience; after traveling for four hours and pre-register. We still had to wait in line for over 45 minutes. Out 12 counters only 2 of them active. However, the prices were unbeatable.
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February 2023 by Mengchao Zhao
I will give a zero star if there has one. Super disappointed and upset. When return the car, the lady named Maria said because the car is dirty She Can charge me cleaning fee up to $150. However, the car only had water marks outside because of the frosty weather. This is the first time I have ever experienced When return the car. She said I need to return the car as same condition as pick up. I felt super insult as she said "I am a decent person, so I will return the car as the same condition as pick up". I've rented car for many times and this is the first time that super rude. I've rented car in other Budget location and it was totally fine. Nevertheless, I went cheapest car wash and all water marks were gone. This location is super unprofessional and with awful employee. Will never come this place again.
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January 2023 by Mao N
Rent a car here for the weekend. The rate was lower than other places. The service was quick and easy. The car was clean inside and outside.I will definitely rent from this location again.
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November 2022 by Robert Schwiers
Take your business elsewhere, these folks are straight crooks, had to rent a car for a few days as mine was being repaired, had to extend a few extra days to wait for parts, they increased my daily rate 40% on thoseExtra days without notifying us, and lots of hidden charges, a 7 day rental cost me over $1,000 when I was quoted at $60 a day, rent elsewhere
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October 2022 by Artic Rising
Be very aware when you book!!!!! Just returned a car. Filled with gas 1block away, still charged the convenience upgrade. Most interesting of all is the clerk gave us a lower grade car than we rented. Just lied and said it was a upgrade. Than said there was nothing they were going to do about the mistake.Bait and Switch. Renter beware. If you are keeping it under 50 miles just get a 19.99 uhaul or home Depot truck, even at $1.00 per mile you will save time, money, and frustration.
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September 2022 by Keleva Johnson
I had a reservation for a one-way rental. The guy helping me was trying to charge me $610 for a rental that was only checked in for $226. Yet was saying that that is how much it’s supposed to be. Yet when I rented a one-way rental the weekend prior and the hold was only $200. The guy looked lost and confused. Then I told him to charge it as a credit card not a debit card. As he fidgeted with the computer, he pulled out rental car keys. Then proceeds to tell me that they are sold out and have no more cars left. Then tells me that they sent out a cancellation email the day before. So I proceeded to show him my email inbox and there was no email from them. Then he was trying to blame the computer for not sending the email. As he was telling me that the cars are sold out, he has rental car keys in his hand. Smh not to mention taking personal calls on a business phone, while customers are waiting in a long line. Terrible experience, would not recommend reserving a rental here. I would give this place negative stars if I could.
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September 2022 by Jeana Javier
I just got my e-receipt from this rental car and I was overcharged. I rented a car on August 26 and returned it on August 28 at 8 AM. Just how I booked it. I was overcharged and my receipt stated that I returned it on September 3, 2022. I was only supposed to be charged for the days I have the car which is for 2 days amounting to $116 and something cents. But they charged me $489!!!! I had to make a case against them which is so inconvenient. Don't book from this agency!!
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September 2022 by Violets_are_blue
Do not when I say do not -DO NOT!! rent your car from here. They are a scam. They charge you for service which was not provided and they charge you for days even after you’ve returned the rented car already. They do not respond back and you will not get your money back. So again DO NOT rent your car from here unless you really want to donate your money. Save your money and rent somewhere else. 0/5 stars!!!!!
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August 2022 by Juan Martinez
I got the car with less than half a tank of fuel and i returned it with a little more than half a tank. they charged $52 anyways. called them up and they acted like they didnt know why i was charged for fuel since it had more that when i first got the car. told me to call the 1800 number because there was nothing he could do at that point. not the first time ive had refund issues with budget in general
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March 2022 by Miguel Amaya
Well, personally, I rented a car some time ago withStephanie Rodriguez, and personally she was very friendly and kind of a good car I did not have any problem with her or her service and as for my card she charged me up to 3 days after I delivered the car and what she told me was that they were charged without no problem. Of course, just as she gave me the car, I gave it to her clean, I went and took it to wash before handing it over, the car arrived impeccable, what's more, I don't remember if I checked it because she saw it very clean, but there are people who that same day look at what they took a car all dirty but good is the criterion of each person, I recommend it without any problems to my friends.
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March 2022 by K Salt
I had a reservation for a one-way rental. The guy helping me was trying to charge me $610 for a rental that was only checked in for $226. Yet was saying that that is how much it’s supposed to be. Yet when I rented a one-way rental the weekend prior and the hold was only $200. The guy looked lost and confused. Then I told him to charge it as a credit card not a debit card. As he fidgeted with the computer, he pulled out rental car keys. Then proceeds to tell me that they are sold out and have no more cars left. Then tells me that they sent out a cancellation email the day before. So I proceeded to show him my email inbox and there was no email from them. Then he was trying to blame the computer for not sending the email. As he was telling me that the cars are sold out, he has rental car keys in his hand. Smh not to mention taking personal calls on a business phone, while customers are waiting in a long line. Terrible experience, would not recommend reserving a rental here. I would give this place negative stars if I could.
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September 2021 by Katie B
If I could give 200 stars I would! Our train was behind and did not arrive until after close. Stephanie waited at the rent place 4 and half hours after close to hand us the keys. The best customer service I have ever had! Highly recommend this place.
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September 2021 by Ben Brose
Beware of this location! I rented a car for one day. On return it was inspected and I was told it was fine. Weeks later I received a letter stating that I was being charged $250 for animal hair found on the carpet. I didn't have any animals in the car. Customer service was rude and they used my credit card information on file to charge my account without my permission. Extremely underhanded and frustrating.
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August 2021 by Kristina McCann
POLICE CALLED!Wow, Stephanie OWNS this business but apparently has little to no long term vision. We arrived at the store and my daughter used her bathroom. Daughter is SEVEN so it was gracious of her to allow. On the way back my daughter saw those new “pop toys” and Stephanie offered to give it to her. My daughter said thanks and we wrapped up. After wrapping up, we prepared to leave and realized the car was wafting in smoke. Since it’s a huge penalty, I went inside to note and also, negotiate a discount or a replacement. This turned into exchanging pretty typical arguments and I finally told her “screw you” and indicated I’d take my complaints to social media. She followed me to the truck and demanded the toy back and proceeded to stand in front of the truck and pull a van in front of me. After I refused to give back the toy (how silly, really), she canceled my paid for rental contract. We waited for the police and they gave me a courtesy ride to Enterprise. I recommend just going to Enterprise ♥️♥️
