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November 2023 by Steph S
It's the only Chase ATM in my part of town but I won't waste my time coming here. I'm always disappointed that it won't detect my fingers. I have to put it on Accessibility to get it to do anything. It has been broken for over a year so it is just not worth trying another visit. Easier to go into a store and ask for cash back.
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May 2023 by Jessica Ladrech
This is the only chase ATM we have near us and we utilize it often. There are so many times this ATM is NOT working. Chase you closed the branch on Clayton rd. The LEAST you could do is maintain the one atm your customers between concord downtown and Clayton branch can actually use. We are considering closing all of our accounts because it’s just not convenient for us.
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May 2023 by Malia Kanakanui
The ATM screen doesn’t detect your finger so you can never operate the machine.
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April 2023 by Maxfield Atturio
Touch screen doesn't work
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April 2023 by Ken Kalemkarian
Touch screen doesn't work
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December 2019 by Keon C.
This is a rebuke of Chase as a whole I have been over-drafted 6 times in one day $35 each time after I pacifically asked for no overdraft I am lost Chase Bank is a loan shark as crooked as a candy cane what I owe is less than 50 bucks from my overdraw with their overdraft fees I am looking at 160 this is somebody who works for the state and makes around 50,000 a year Chase's of crooked company and needs to be called out
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August 2019 by Melly L.
This place is a complete DUMP. You already know Chase bank is big time money. Can you then explain to me why the ATM area is ALWAYS FULL of garbage, litter, spilled drinks.... The ATMs are old, the outer one to the right is slow AF and the screen is shorting out and they both are extraordinarily glitchy. Then the party continues inside, where theres long lines, stained chairs, worn-out scratched up furnitire, and ONE (yes, ONE) banker in the building (of 3 people working total at 2pm on a Monday) considered competent enough to complete a legal name change, but whom cant, because shes booked with appointments. So sign in sheet like other Chase locations. You can sit in these thrift store chairs ans look around, hoping someone notices you. Theres a manager, whose on a customer service conference call, yet unable to assist customers due to that. Where the HELL does my $34 NSF fees (that you can NEVER reverse for me, even with good explanation) and my $24 a month checking account fees go if i can't use properly working ATMs free of garbage and homeless rubble or get my damn name changed??! A few clicks with my paperwork and were done. Busted out ass Chase.
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August 2019 by Melissa L.
This place is a complete DUMP. You already know Chase bank is big time money. Can you then explain to me why the ATM area is ALWAYS FULL of garbage, litter, spilled drinks.... The ATMs are old, the outer one to the right is slow AF and the screen is shorting out and they both are extraordinarily glitchy. Then the party continues inside, where theres long lines, stained chairs, worn-out scratched up furnitire, and ONE (yes, ONE) banker in the building (of 3 people working total at 2pm on a Monday) considered competent enough to complete a legal name change, but whom cant, because shes booked with appointments. So sign in sheet like other Chase locations. You can sit in these thrift store chairs ans look around, hoping someone notices you. Theres a manager, whose on a customer service conference call, yet unable to assist customers due to that. Where the HELL does my $34 NSF fees (that you can NEVER reverse for me, even with good explanation) and my $24 a month checking account fees go if i can't use properly working ATMs free of garbage and homeless rubble or get my damn name changed??! A few clicks with my paperwork and were done. Busted out a** Chase.
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September 2018 by Matthew C.
Called in to speak With someone amazing, but today they must've been off. It seems more and more as I deal with this bank I run into rude people, unpleasant tellers, or policies that are not helpful to the average person. Even when you make large deposits the bank will sometimes hold the funds unusually long compared to their competitors. It's a sad day to say the chase bank is absolutely awful.