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March 2024 by Chris H.
I received excellent service from Optometrist, Rachel Reed. She diagnosed my eye issues thoroughly and prescribed a perfect eyeglass prescription which I was unable to get done elsewhere. I am now a regular customer. Highly recommend her!
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February 2024 by Roger Hoyer
Philips Hearing Aids are not reliable. I replaced the Kirkland ones in the past year. The right one died and they replaced it with another one after waiting two weeks for the repair and not able to hear. Now I am out of the country and the right one has died again. What a predicament not being able to hear while traveling through New Zealand. I definitely would NOT recommend the Philips Costco Hearing Aids.
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December 2023 by Krehlaw7204 P.
My eye exam went well, resulting in much better vision. The process ordering and getting glasses was not so good. To get service, you pull a number and wait until called. There is no place to sit while you wait, so you stand - a hardship for some. Once served, the staff were friendly. A tech helped me select frames and order two pairs of glasses (2nd pair for half price as advertised), with the Costco exchange policy. The 2nd pair were computer glasses and did not work for me, plus the frames did not fit (too large). I returned for an even exchange for a pair of regular Rx glasses. The service tech would not allow an equal-value exchange for my 2nd pair. Fortunately, the manager corrected the error, which I appreciated. After both trips, I never received a call or text message when the glasses were ready. The low prices are helpful. The staff were friendly and generally tried to be helpful. The exchange process was poor, and my overall experience was fair at best.
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December 2023 by Paige A.
For something that we have been dreading for a whole year, Fernando made our experience in choosing frames an absolute pleasure. He was patient, understanding, and very knowledgeable. I hope his manager reads this!
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November 2023 by Jase T.
Jen is amazing. She is human, kind, understanding, patient, and goes above and beyond her call of duty. I wish more human beings are like her. Please keep her and increase her responsibility or salary. She is one of the best people I know. Thanks, Jen for making my glasses perfect and for being you. I really appreciate you!
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May 2023 by Artistick A.
The previous was specifically for Concord Costo. I since went to Costo Optical Antioch and they were very good!
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December 2022 by Bob W.
Bad experience, waste of money. I brought in a prescription for computer glasses from my optician because I wanted a spare set without paying $350 that I paid for my prefect glasses I got from my optician. The person who assisted me with my order spent what seemed like minutes asking me the same question, do I use these for reading or for computer? I repeatedly told her I only use them for my computer. This was a red flag that in hindsight, I should have listed to. What she didn't tell me was that what I was getting "narrow band progressives" that would completely remove peripheral vision. I don't understand how removing ones peripheral vision would work for anyone. Personally I need mine. I spent $129 on a pair of glasses that are completely unusable for me, and when I brought them back to Costco Optical, the guy who assisted me basically made me feel like this was my fault. (Oh and by the way, I can't get my money back, this is Costco Optical, not Costco store that will take anything back). He said I will need to come back later and speak with the manager who is the only person that approve a return on eyeglasses. A $5 pair of reading glasses is 100% better than this pair.
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October 2022 by Dilo W.
I had great experience with Costco ophthalmologist as I was getting contact lenses. A young lady doctor did the exam and helped me. Gave me test lenses and observed my vision over a three week period. Outstanding service. Fernando at the vision center helped me to order the contact lenses. Top class customer service. They know what customer service all about.
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August 2022 by Mike W.
I'm reviewing Concord Costco Meat/butcher department. I have received Excellent customer service here from the department manager Nathan. He goes above and beyond to solve any issues. Extremely helpful and knowledgeable. Outstanding butcher service.
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May 2022 by Mark P.
Today is May 27 noon time I came to pick up my 2 progressive eye glasses Anel who were helping me supposed too it seems she is in a hurry, not a welcoming person. I have never had any optical person like her. It seems she doesn't like what she is doing. If you need help look for Jason or Oni those guys are very welcoming and helpful with a better service.
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March 2022 by Christine A.
I have been having a hard time with dry eyes. To the point I always feel like I have something in them. I had a great experience with Rachel Reed. She fixed it by giving me these wonderful eye drops. She listen really well to what you wanted to. Thinking about it in I wish I had did the contact example. She explains things well. I didn't feel like she was just pushing products on me. The eye glass area was awesome to I wish I got the ladies name that helped me.
